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Bret_W Author

Level 1

6 points

Iphone 5s won't charge after IOS 9 upgrade.

My wife and I both have an Iphone 5s. We both upgraded to IOS 9 on Friday and neither of our phones would charge afterward. We used the same charger that had used previously, but we were out of town (in a hotel). Our phones are now completely dead, and still will not take a charge. The Apple store tech told us that both of our phones may have experienced a Power Spike because it would no longer charge and 're-booting' the battery did not work. I still owe AT&T $460 for these paper weights and Apple tells me it will be $270 each to repair... I am so frustrated. Anyone have a similar issue or any ideas on how to resolve? With a dead phone, I just can't do anything at this point.

iPhone 5s, iOS 9

Posted on Sep 21, 2015 3:24 PM

Best reply

Norgington

Level 1

4 points

Posted on Feb 19, 2017 1:51 PM

Put a new battery and never let it go all the way dead again.

Both my phones did this after the update!

The update selects a percentage of phones for auto destruct of mostly older or second hand phones so you will be forced to buy new.

The up date will not destroy all phones.

I believe most second hand phones are targeted in the update to cause the phone to "over discharge" the battery.

The chip in the phone will not recharge a battery if discharged below set min.

Replace the battery and never disconnect the charger and it will work fine!

Ya !!!!

View in context

26 replies

Dec 13, 2015 8:31 AM in response to Bigislandjojo

This actually worked! I was really surprised, thank you!!

Dec 13, 2015 9:09 AM in response to hippiefox

Yeah... worked for me too!

MrMosmo

Level 1

0 points

Jan 21, 2016 9:03 AM in response to Christopher White1

My wife just updated her phone last night and immediately after it stopped charging. This is CLEARLY an issue with the update and as usual they will not admit it nor fix it. I did however find a work around. If your phone is off it will charge just fine, also if you do have any battery life left if you put it into airplane mode then charge it it will also charge just fine. Hopefully apple will pull their heads out of the sand and FIX this issue.

gators70

Level 1

4 points

Feb 21, 2016 12:08 PM in response to Bret_W

Same thing happened to my husband and me. Once we upgraded our iphone 5c to ios 9.2.1 our phones won't hold a charge. It lasts about 4-5 hours and then dead. Apple had us new a system reboot and reload the software and turn off all background apps and they still won't hold the charge. They did diagnostics test and it shows our batteries are okay. Now they want us to take them into Verizon to check hardware, but since they are not under warranty I can only imagine what is going to happen.... they are going to want us to buy new phones....

Feb 21, 2016 1:36 PM in response to gators70

If Verizon tells you to buy a new phone and you don't want to spend that money, then talk to Apple. You have an option for an out-of-warranty exchange for a fee.

Mar 15, 2016 6:37 AM in response to Bigislandjojo

thank's a lot, it worked for me 🙂 you just saved e for buying a new phone...

agalanin

Level 1

0 points

Mar 16, 2016 2:36 PM in response to Llyro0202

what is exactly worked for you? can you help? is your phone charging fine now?

Aug 6, 2016 4:13 AM in response to Bret_W

same problem here - original chatrgers, cables - zero charging.

Helplle!!!!! (for the dummies @ apple - this means help Apple)

bottmij

Level 1

4 points

Aug 15, 2016 6:31 PM in response to Bret_W

Same proble with my 5s as well, what can we do Apple ?

Jane1944

Level 1

4 points

Nov 5, 2016 9:00 AM in response to Bret_W

I have had similar issues with Apple. My iMac, my iPhone (5s) and my iPad. I was punished for updating the OS system. My devices crashed. I won't do this again. The CEO believes we should update our hardware every two years. Why? For his job security? Apple probably won't publish this......keeping up the facade?

Jane1944

Level 1

4 points

Nov 5, 2016 9:02 AM in response to Jane1944

Oh yes, CNET acknowledges that Apple has "issues" with software. HA! What an understatement.

Iphone 5s won't charge after IOS 9 upgrade.