dsXCBVzxcbzfdb

Q: Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Q: Verification failed : There was an error connecting to apple id server

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  • by Nadav Zisin,Helpful

    Nadav Zisin Nadav Zisin Sep 25, 2015 6:16 AM in response to dsXCBVzxcbzfdb
    Level 1 (5 points)
    Sep 25, 2015 6:16 AM in response to dsXCBVzxcbzfdb

    I have this same issue. Its frustrating because i know im entering the correct username and password as its always worked before. Not it doesn't

  • by nick101,Helpful

    nick101 nick101 Sep 25, 2015 6:29 AM in response to dsXCBVzxcbzfdb
    Level 5 (5,103 points)
    Sep 25, 2015 6:29 AM in response to dsXCBVzxcbzfdb

    What symptoms are you seeing? Is it claiming that user or password is incorrect? If so, try restarting the phone - that's resolved it for some people.

     

    If that doesn't help, I suggest calling Apple support. There are some odd issues between IOS9 and iCloud, not yet fully resolved.

     

    As an alternative, although Apple doesn't support it and we can't discuss details here, if you Google downgrading to IOS8, restore your backup, then backup to iTunes and do the update to IOS9 through iTunes

  • by SRSco,Helpful

    SRSco SRSco Sep 25, 2015 4:21 PM in response to dsXCBVzxcbzfdb
    Level 1 (5 points)
    Sep 25, 2015 4:21 PM in response to dsXCBVzxcbzfdb

    My sister had this issue and we figured it out together, it may work for you.

     

    1. In Settings go to your App & iTunes preferences (even if you're just trying to use iCloud).
    2. Click on your Apple ID at the top.
    3. A popup will allow you to sign out, do that.
    4. Sign back in.

     

    Let me know if this works for anybody else.

  • by Joleen Horine,Helpful

    Joleen Horine Joleen Horine Oct 6, 2015 10:09 AM in response to SRSco
    Level 1 (5 points)
    iPhone
    Oct 6, 2015 10:09 AM in response to SRSco

    I'm having the same problem and I tried restarting and it didn't work I've tried signing out and back in and it didn't work

  • by luws1,Helpful

    luws1 luws1 Oct 9, 2015 5:20 PM in response to Joleen Horine
    Level 1 (53 points)
    Apple Watch
    Oct 9, 2015 5:20 PM in response to Joleen Horine

    I had the same problem, and at one point realized that the update had turned off my network connections. When I turned wifi back on, I was able to sign in without issue.

  • by vwints,Helpful

    vwints vwints Oct 14, 2015 7:21 AM in response to nick101
    Level 1 (5 points)
    Oct 14, 2015 7:21 AM in response to nick101

    I having the same issue on my iPhone 5c. I'm trying to restore from back up on iTunes, which I've heard resolves the issue, however in order to do so I need to disable Find My iPhone, which needs to be able to connect to the Apple ID server. So sort of stuck in an endless loop of not being able to sign in - any ideas?

  • by QuePasta,Helpful

    QuePasta QuePasta Nov 1, 2015 12:58 PM in response to SRSco
    Level 1 (5 points)
    Nov 1, 2015 12:58 PM in response to SRSco

    Worked perfectly, thank you! Also, this cleared up my iCloud was full problem. Was able to delete old backups. Plenty of space now!

     

    Thanks again!

  • by gwen4will,

    gwen4will gwen4will Nov 27, 2015 7:33 AM in response to nick101
    Level 1 (0 points)
    Nov 27, 2015 7:33 AM in response to nick101

    Thanx ended up turning phone of and on works perfect

  • by Jason Watkins,Helpful

    Jason Watkins Jason Watkins Nov 28, 2015 4:32 PM in response to dsXCBVzxcbzfdb
    Level 1 (36 points)
    iPhone
    Nov 28, 2015 4:32 PM in response to dsXCBVzxcbzfdb

    This is bull. With all of Apple's money and resources, they can't build an infrastructure and develop software that works? Android, here I come...

  • by jmlalli,Helpful

    jmlalli jmlalli Dec 6, 2015 10:23 AM in response to dsXCBVzxcbzfdb
    Level 1 (5 points)
    Dec 6, 2015 10:23 AM in response to dsXCBVzxcbzfdb

    I have followed ALL the suggestions and still no go!!! When I try to log out of icloud or itunes, it gives me the pop -up. When I enter the password, the box "shakes" indicating the password is not valid. A geek friend told me to log on to my icloud acct on another computer to see if the password is still valid - I did and the password is still valid!!!


    How can I log out of anything if the ipad is not recognizing my password?????


    This is beyond frustrating.  

  • by signdog,

    signdog signdog Dec 14, 2015 4:26 PM in response to SRSco
    Level 1 (0 points)
    Dec 14, 2015 4:26 PM in response to SRSco

    This worked for me. Thanks! the iPhone 5s wouldn't allow me to get my voicemail without signing in. Your trick worked

  • by SL0PPY,Helpful

    SL0PPY SL0PPY Jan 2, 2016 3:23 AM in response to luws1
    Level 1 (5 points)
    Jan 2, 2016 3:23 AM in response to luws1

    OMG I tried for ages selling my soul to yet more frustrating ios software just to sign out of apple in the settings, after reading this reply I to realised after upgrading to the new update I had been signed out of wifi, as soon as I logged back in to my wifi I was finally able to sign out of my daughters apple account.

     

    Many thanks for the tip.

     

    Jeeeez something so simple, thank god I have a android

  • by greewha,

    greewha greewha Jan 7, 2016 1:44 PM in response to jmlalli
    Level 1 (0 points)
    Jan 7, 2016 1:44 PM in response to jmlalli

    Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.

     

    I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.

     

    So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

  • by horridgec,Helpful

    horridgec horridgec Jan 8, 2016 8:47 AM in response to dsXCBVzxcbzfdb
    Level 1 (5 points)
    Jan 8, 2016 8:47 AM in response to dsXCBVzxcbzfdb

    I got a 6s recently but i wanted my photos from my 5c back without the rest of the apps and stuff so I backed up my 6s to iTunes on my macbook and then wiped it so I could restore my 5c backup onto it. I got all the photos i wanted imported to my mac and went to reset my phone again so I could restore the 6s backup I just created but every time i try to enter my Apple ID password it comes up with the error connecting to Apple ID message?

    I tried to reset it through iTunes on my mac but I need to turn off Find My iPhone which I can't do without entering my ID password which keeps getting rejected?

    I know the password works and it complies with the new password requirements?

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