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Steve Angel Author

Level 1

7 points

iphone 6s call forwarding not working

As per the title. Attempted setup from backup and as a whole new device. Reset, hard reset and full factory reset did nothing. Multiple SIM cards were essayed to no effect. Multiple PHONES were tried, with the exact same problem. Went through all level tech support both with the carrier (Bell Canada) and Apple. The latter took the relevant diagnostic data and submitted it to engineering.

I offer this information for anyone else suffering the same issue.

Posted on Sep 26, 2015 7:01 PM

21 replies

jfaughnan

Level 3

870 points

Nov 12, 2015 11:46 AM in response to mbdiener

You're getting into extreme problem areas for sure. My thought is that something is broken either in AT&T's database or Apple's database. You say you got a new SIM and ran through the activation steps as documented here:

http://tech.kateva.org/2015/10/at-iphone-6s-with-ios-902-problem-no.html

So next up might be something here that could help: http://tech.kateva.org/2015/10/to-contact-imessage-server-try.html

Also if you go to iCloud on web you'll see devices associated with your iCloud account: http://tech.kateva.org/2015/10/icloud-settings-remove-devices-restore.html

So if you think AT&T's database is now correct (that's what I think a new SIM does, forces refresh there) you could try:

1. Backup to iTunes AND to iCloud.

2. On iCloud per above remove device from Apple's records.

3. Wipe device

4. Activate as a brand new device with NO Apple ID. Does call forwarding work now?

5. Wipe device

6. Restore from iCloud (not iTunes) backup.

All of this is about trying to get Apple to refresh it's database records. But if step 4 fails then I think it's an AT&T problem...

mbdiener

Level 1

0 points

Dec 23, 2015 4:45 PM in response to jfaughnan

Thanks for your reply.

It took me quite awhile to find the time and courage to wipe my phone. I did so, following your instructions, including removing the device from iCloud, starting anew with no iCloud ID associated to the phone and I still cannot use call forwarding. I guess I now need to go back to AT&T again. Any ideas on how to bypass standard tech support and repeating the whole saga but instead getting someone from the AT&T engineering department to take a look?

Thanks!