You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6s turned off for no reason and its hard to turn it on even plug it in with computer

Like the Title!

Its the new iphone 6s 128GB and i just use it for about 5 days and it turned off not because it was out of battery.

iPhone 6s, iOS 9.0.1

Posted on Sep 29, 2015 7:59 PM

Reply
262 replies

Oct 5, 2015 1:10 PM in response to _Ty Cox_

Is there a way to tell which processor is in the phone, other than scary dev ware? Is there some GAME that would give the info on the processor or other device test product like geekbench or something that can read the processor type so we can get some handle on whether or not it is specific to one or the other processors?

Oct 5, 2015 3:13 PM in response to oooliveee

I think it is incorrect to say the phone "turned off" because you can't simply power it back on using the power button. You have to do a forced reboot by holding the power and home buttons down. This just happened to me for the second time in a week: 6s plus 128 GB on 9.0.1. I don't what my chip is. I followed instructions on how to use XCode 7 to find out but it just says "Unknown Chip - Unknown Manufacturer"


There is a possibility that the display is what is not working and a forced reboot is what get's it back on.


I just talked to Apple support about this and they hadn't heard about it. They escalated it and my specialist took down this thread number. She said she was going to make sure her supervisor looked at this thread.


At this time I'm going to update to 9.0.2 and see if that resolves the issue. I'm keeping my fingers crossed.

Oct 5, 2015 8:39 PM in response to roki

Related to this thread, I think... on my iPhone 6, 128gb, Samsung A9, and iOS 9.0.2, after restoring from an iPhone 4s / iOS 6 backup I kept getting reboots some of the time, typically when switching between apps such as between mail and safari. I tried a new restore and still it kept rebooting some of the time... kept fiddling with various settings and for the last 2 days the phone appears stable. Digging into the diagnostics logs on the iPhone reveals that the crashes coming from a process called 'SpringBoard'... the Apple Store folks ran diagnostics on the phone and said it was ok. Their only suggestion was for setting the iPhone as new and afterwards moving all data from my old phone manually... not a nice prospect. Below the header of the crash log...


--d


{"app_name":"SpringBoard","timestamp":"2015-10-03 18:07:22.22 -0700","app_version":"1.0","slice_uuid":"2a6bd074-7054-39ec-a5b7-d016fe13c2c3", "adam_id":0,"build_version":"50","bundleID":"com.apple.springboard","share_with_ app_devs":false,"is_first_party":true,"bug_type":"109","os_version":"iPhone OS 9.0.2 (13A452)","name":"SpringBoard"}

Incident Identifier: 523EC115-B376-478F-AA7E-CB6D6B3BF17D

CrashReporter Key: f5c671fadf7bad999f395d99cc9cd633b467e409

Hardware Model: iPhone8,1

Process: SpringBoard [58]

Path: /System/Library/CoreServices/SpringBoard.app/SpringBoard

Identifier: com.apple.springboard

Version: 50 (1.0)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]


Date/Time: 2015-10-03 18:07:22.22 -0700

Launch Time: 2015-10-03 13:02:35.35 -0700

OS Version: iOS 9.0.2 (13A452)

Report Version: 105


Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Subtype: KERN_INVALID_ADDRESS at 0x000000010a34079a

Triggered by Thread: 0

iphone 6s turned off for no reason and its hard to turn it on even plug it in with computer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.