Error connecting to the Apple ID server

I can't connect to iCloud from my Macbook Pro... All my files are useless as well as applications that uses iCloud such as iTunes

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11)

Posted on Sep 30, 2015 6:55 PM

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87 replies

Aug 29, 2016 11:24 PM in response to hendricksbj

@hendricksbj. Thanks for that. It reminded that I changed the CRL to be more restrictive to avoid issues with Safari happily loading webpages with revoked certificates - remember HeartBleed! Set the OCSP and CRL fields back to "Best Attempt" from "Require if certificate indicates" to restore Apple ID server connection. Not sure why this happens, but use Firefox since the app automatically checks for valid certs.


-ish

Sep 3, 2016 5:27 PM in response to hendricksbj

Spent hours on this. Called Apple several times and no one could figure out what was wrong with my computer and why I kept having problems signing in. As per an Apple employee, I was told I needed to reboot my entire computer. This process took over 36 hours and was no help at all. I felt incredibly frustrated and gave up doing anything about this issue for months.


...Then I FINALLY stumbled upon your post. I think it needs it's own place because the kapersky stuff is extremely frustrating to read through when you don't have the software on your computer. Your directions took me less than 5 minutes and I am so happy I saw it! THANK YOU!!!

Sep 27, 2016 10:57 AM in response to dsaenz28

I came across this issue before, but it was of my own doing. I had made KeyChain Access preference options; Online Certificate Status Protocol (OSCP), and the Certificate Revocation List (CRL), restrictive. For some reason making the CRL restrictive disrupted communications with the AppleID server.


IF YOU HAVE KASPERSKY INSTALLED, THEN SEARCH THE FORUMS TO ALLOW THE APP STORE THROUGH THIS APP.

See recommend (default) KeyCHain certificate settings.

User uploaded file

Oct 11, 2016 1:06 PM in response to arcade86

Hi, I experienced the same connection error to "Apple ID Server" after hardening certificate management (OCSP+CRL) in KeyChain. I don't use Kaspersky.

After a short analysis of network traffic, I discovered that everytime I access iCloud, Apple Store, ... my Macbook opens a network connection to server 'https://gsa.apple.com.akadns.net' and this fail since certificate on that server is invalid (generatd for server 'gsa.apple.com').

I signaled this to Apple some weeks ago but nothing changed.

Personally I think Apple should fix its certificates and not ask us to decrease security level on our Macbook by skipping certificate cerification. Recent history teaches that too many times personal data has been stolen by, for example, malicious sites that cloned official ones. CRL and OCSP can help preventing this.

Waiting for Apple to correct their certificates, I use to switch temporary KeyChain preference from "Require" to "Best Attemp" whenever I need to authenticate my credentials (fortunately they are usually cached so I need them only for buying new Apps).

Dec 22, 2016 1:57 PM in response to dsaenz28

Clearly, as some have said, Apple doesn't care about this. The problem for me is I have a new iPhone 7 to use and I can't erase my old phone because I can't get logged into the Apple site. I've tried wifi, cellular, you name it. At first I wanted to blame my ISP, but that is clearly not the case. It is Apple and Apple alone that seems to be oblivious to the impact this has on itheir loyal customers. Maybe an ANDROID phone is in my future.

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Error connecting to the Apple ID server

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