Error connecting to the Apple ID server

I can't connect to iCloud from my Macbook Pro... All my files are useless as well as applications that uses iCloud such as iTunes

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11)

Posted on Sep 30, 2015 6:55 PM

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87 replies

Apr 15, 2016 4:41 AM in response to Obi1net

I have the same problem trying to connect to Apple ID Server from my MacBook pro running El Capitan. Are you saying the I have to install and run the Kaspersky software in order to solve the issue? Explain this, please, is not clear for me. Are there any solution without install this antivirus? I have no antivirus installed at this moment in my Mac.

Apr 17, 2016 6:23 AM in response to jotaro53

I am having the same problem, unable to connect to Apple ID server. This is only on my Macbook pro. I've sent support emails, and the response has been twice now "we'll be in touch". The suggestions from support to try-make sure you have the latest updates. As my app icon is showing that there are updates ready to install, but I can't install as I can't sign in--

I am able to connect on my PC to iTunes, as well as my phone, (not iPhone) and a tablet. So it is this computer-the macbook pro. I hope this can be fixed somehow soon. My next step will be to go to the Apple store, I think?

Apr 24, 2016 9:36 AM in response to Jolan Dallatore

I had a similar problem on El Capitan. My credential worked fine online and on iOS but they would not work on my laptop. I could not solve the problem by bypassing my work's proxy. I could not solve this problem by elevating my system privileges.


I was able to resolve this problem by temporarily ignoring problems with certificates. Inasmuch as this solved the problem, it suggests that there is a problem with the certificate that my laptop could not ignore.


I opened keychain access and then opened keychain access preferences. Next I selected the certificates tab and took a screenshot of the current page and current settings and pasted it somewhere that I could refer to later. I set the top two fields - Online Certificate Status Protocol (OCSP), and Certificate Revocation List (CRL) - to the value of "off". Then I was able to login to iCloud.


After I logged in to iCloud, then I returned those two fields back to their previous values and drove off into the sunset.

Apr 29, 2016 1:45 PM in response to hendricksbj

This worked for me, but i REALLY hate to "dumb down" my certificates. I have at least put mine back to "Best Attempt". And, it still works. In today's world of security breaches and bogus certificates, it is unfortunate that to keep current with the patches and fixes from Apple we have to set these to "off" or "Best Attempt"


Ultimately, I set the top two fields - Online Certificate Status Protocol (OCSP), and Certificate Revocation List (CRL) - to the value of "Best Attempt", and iTunes and App Store and Message and such seem to be working fine - fingers crossed.

Jul 25, 2016 2:38 PM in response to spife129

spife129 nailed it! I was unable to sign in to iCloud in Windows 7. It turns out there was some kind of conflicting DLL that was apparently trying to use the same port as the Apple bonjour namespace provider, whatever that is. I downloaded the the autoruns tool from Microsoft, looked in the Winsock Providers tab and noticed a bmnet.dll file that no longer exists but it was still still showing as registered on my laptop. I deleted those lines using the autoruns tool and volia! iCloud starting working!

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Error connecting to the Apple ID server

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