Error connecting to the Apple ID server

I can't connect to iCloud from my Macbook Pro... All my files are useless as well as applications that uses iCloud such as iTunes

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11)

Posted on Sep 30, 2015 6:55 PM

Reply
87 replies

Apr 29, 2016 1:45 PM in response to hendricksbj

This worked for me, but i REALLY hate to "dumb down" my certificates. I have at least put mine back to "Best Attempt". And, it still works. In today's world of security breaches and bogus certificates, it is unfortunate that to keep current with the patches and fixes from Apple we have to set these to "off" or "Best Attempt"


Ultimately, I set the top two fields - Online Certificate Status Protocol (OCSP), and Certificate Revocation List (CRL) - to the value of "Best Attempt", and iTunes and App Store and Message and such seem to be working fine - fingers crossed.

Jul 25, 2016 2:38 PM in response to spife129

spife129 nailed it! I was unable to sign in to iCloud in Windows 7. It turns out there was some kind of conflicting DLL that was apparently trying to use the same port as the Apple bonjour namespace provider, whatever that is. I downloaded the the autoruns tool from Microsoft, looked in the Winsock Providers tab and noticed a bmnet.dll file that no longer exists but it was still still showing as registered on my laptop. I deleted those lines using the autoruns tool and volia! iCloud starting working!

Aug 29, 2016 11:24 PM in response to hendricksbj

@hendricksbj. Thanks for that. It reminded that I changed the CRL to be more restrictive to avoid issues with Safari happily loading webpages with revoked certificates - remember HeartBleed! Set the OCSP and CRL fields back to "Best Attempt" from "Require if certificate indicates" to restore Apple ID server connection. Not sure why this happens, but use Firefox since the app automatically checks for valid certs.


-ish

Sep 3, 2016 5:27 PM in response to hendricksbj

Spent hours on this. Called Apple several times and no one could figure out what was wrong with my computer and why I kept having problems signing in. As per an Apple employee, I was told I needed to reboot my entire computer. This process took over 36 hours and was no help at all. I felt incredibly frustrated and gave up doing anything about this issue for months.


...Then I FINALLY stumbled upon your post. I think it needs it's own place because the kapersky stuff is extremely frustrating to read through when you don't have the software on your computer. Your directions took me less than 5 minutes and I am so happy I saw it! THANK YOU!!!

Sep 27, 2016 10:57 AM in response to dsaenz28

I came across this issue before, but it was of my own doing. I had made KeyChain Access preference options; Online Certificate Status Protocol (OSCP), and the Certificate Revocation List (CRL), restrictive. For some reason making the CRL restrictive disrupted communications with the AppleID server.


IF YOU HAVE KASPERSKY INSTALLED, THEN SEARCH THE FORUMS TO ALLOW THE APP STORE THROUGH THIS APP.

See recommend (default) KeyCHain certificate settings.

User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error connecting to the Apple ID server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.