Error connecting to the Apple ID server

Thank you JohnnyF50! It works well!

Cheers!

Geraldo

Same issue. Making the fix in Kaspersky resolved my problem with error connecting to the Apple ID Server. Thanks a million.

I'm not technically savvy. I have an Hp. I don't know what Kaspersky is. Where do I even start? Any information would be greatly appreciated.

Hi Debbie 427

Kaspersky is one of the better anti-virus, ant-malware, internet protection products available for Windows and Mac users. Google the name and go to their home page to check out the product. If you think it will help, there is a 30 day free download for you to try out. I have used it for a decade, and have very few issues with what it can do. There is a number of equally good products about, and many inferior ones. Review them on a reputable site and make your choice. Some of the free ones appear to be fairly good too, but my experience after years of involvement with computers and information systems is that you will generally get what you pay for. Ultimately the choice of what to do and which product to use, is yours. However what you must never do, is to avoid making a choice.

All the best.

Thanks for this - Suddenly just today I had this issue and was going crazy. Even changed the password fearing someone hacked it - lol. Issue resolved with the resolution explained. Although wondering how it was working before/what changed in KIS.

Hi PrasannaSK,

I have brought this issue to the attention of Kaspersky and have confidence that it will be investigated. However from my limited understanding of the issue, Kaspersky is operating as it should, and validating the authenticity of the server used by Apple to deliver software products to the Apple Store users at their request. Because the server's certificate was reported to Kaspersky as being expired, Kaspersky flagged it as a problem, and did not permit access to that server. What was most troubling to me was the non-advice provided by Apple's pop-up when the server would not deliver the product requested and did not provide any meaningful advice to the user despite the user authenticating access with a correct password. I wonder how many users like you, would have had concerns about their password security and, as a consequence, unnecessarily changed their password only to find that they still could not access the server. Apple systems are great products, but occasionally I wonder what logic is used to address user experience interface problems, when I am confronted by meaningless alerts. Nonetheless, I am pleased that you have recovered your access. My hope is that the issue will be resolved (as it appears to me to be a fairly simple technical issue to solve) and conscientious users can again turn on the full protection of Kaspersky and similar products.

Enjoy!

If you use LittleSnitch or HandsOff, you may have inadvertently created a rule that denies access to certain servers. Since some of the Apple servers have bizarre, unintelligible names, it is entirely possible that you said "No" when it attempted to access iCloud or other services.

Open either program and do a search for "apple" and delete any rules that deny access. That worked for me. Nothing else did.

The same may be true if you have firewall settings set independently of those two apps.

I have a MacBok Pro an iCloud account and a different iTunes account. I've been having loads of issues with iTunes saying it can't connect to the server when I want to by anything or look at my hidden (i didn't hide them ***!) purchases. I don't often have the same issue on my phone or ipad and I don't have kaspersky either. However, signing out of iCloud on the laptop, then signing back in - remember this is with a different account to my iTunes account - straight away allowed me to get back into iTunes with the unrelated account.

Makes no sense unless there's some kind of proxy permissions file that allows connection to the iCloud/iTunes networks that gets screwed up sometimes and just needs a kick up the arse to fix it.

Happy Days. Shame nothing has worked since Jobs 'departed'.

Hi,

Just trying to clear my Iphone 5 as I've just upgraded to iphone 6S and when I go into Reset - Erase all contents and settings it asks for Apple password, put it in and it comes up with the message - Verification failed, there was an error connection to the Apple ID server?

This may be my fault as I did a Reset all settings first. how do i rectify it and clear all the info off my old phone?

I've reset my wifes phone (upgraded hers too) and it's gone ok by doing the Reset-Erase all contents and settings first rather than Reset all setting.

Thanks JohnnyF50,

Fixed my problem also.

Kaspersy-->Preferences-->Web Anti-Virus: Check Secure Connections (HTTPS): Select radio button "Only for Parental Control."

Problem solved.

Thanks Teslarati and Johnny F 50. This solution worked for me.

I think you are a liar who works for Kaspersky.

Where do I find this on my phone?

I realise a lot of you have already found solutions for your issues but no-one seems to have mentioned another possibility which I came across this morning.

I ran the software update for El Cap to grab the latest version, and once I'd restarted I was confronted with a "cannot connect to Apple ID server" message as well. The main issue here is that it asks you before booting into the OS, so you can't use any of the UI tools... Anyways I'm running OS X Server and I could totally foresee the issue, I SSH'd onto the server from my laptop and sure enough, the services hadn't started. This had meant my DNS was pointing to 127.0.0.1 and so wasn't responding at all... There are two solutions;

1. Start the DNS service from the CLI (I didn't bother as the OS hasn't booted and I could only remember how to do 2 on the CLI...)
2. Repoint the DNS with; sudo networksetup -setdnsservers "Ethernet 1" 8.8.8.8 (or whatever your DNS should be set to, etc)

I am having the same issues with iCloud and also my wifi password. The error message from iCloud was it could not connect to the server. I am unable to sign in to my wifi network because it won't accept my password. I have to connect to an unsecured network in order to use the internet.

I have a Macbook Pro mid 2009.