Error connecting to the Apple ID server

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Etrecheck – System Information

I am getting this same message on my iPod touch 5th gen. Every time I try to log in to iCloud and iTunes I keep getting this message "Verification failed: There was an error connecting to the Apple ID server."

Now I did restore my iPod and went through the recovery mode then updated it and everything but only to find out the issue is still there. I also tried "Reset Network Settings" but I had no luck.

I really hope I can get answers that can help.

In my case didn't work. After reading your solution I downloaded a trial version of Kapersky and did what you mentioned... two things come to my mind: maybe you need the full paid version and does not works with the trial one, or you need to install kapersky before to this issue happens, not after. It was a great idea, after all, and seems that works for others. Ty

Had the same issue on Macbook Air, with Avast and sorted out:

- open Avast

- go to Tools

- go to web shield

- go o settings

-check "scan secured connections"

- check "scan secured connections from browser only"

should work fine

Thank you thank you thank you very much!!!

After a month looking for a solution for this, yours worked as a charm!!!!:
I didn't have Avast (I have Kapersky instead, but did not worked for this), so I uninstalled Kapersky, dl a trial version of Avast. As soon as Avast completed installation I followed all the steps you mentioned and now everything works fine!!!

Awesome news. It's really frustrating that this isn't a "known" issue for the antivirus developers. While it could lead to a hole that could be exploited by hackers/script kiddies, it would be nice to know (maybe from Apple?) that if you get this error, turn off any real-time web protection just long enough to get to the Apple ID server. Side note: I'd also suggest people reboot and run with no browsers before doing the disabling of your choice of AV solution. :-)

I’m sorry to hear that you are having these issues with iCloud; I know how frustrating that can be. iCloud can sometimes be a bit complex to configure, even for experienced users, so lets see if we can’t narrow it down a bit:

1. Can you describe in a bit more detail what you are seeing when you try to connect to iCloud? Any messages or errors?

2. What window are you in when trying to connect? (There are iCloud configurations and settings in several different system preferences and applications)

3. Are you seeing any specific alerts or messages related to iCloud when you try to use your files or applications? If so, what is the exact text?

Thank you for your time, and with your help we should be able to get this resolved for you.

I have the same issues that dsaenz28 (I've also the same laptop). When i submit my ID and password, there is always an error that says "There was an error trying to connect to Apple ID Server". It happens always in all the apps that uses iCloud, such us Apple music, iTunes store and app store. Nevertheless, i'm able to connect to iCloud Online.

Hope this fix soon.

Thank you so much for your help.

I have the same problem with iMac 27" late 2013 model. I can sign into icloud via preferences, I can login to the Apple ID server to manage my icloud account, but I cannot connect to App store or Itunes store - the error is always the same: : "There was an error connecting to the Apple ID server".

I have deleted a shed load of third party software - none of which uses icloud. I have deleted plugins, extensions and just about everything that is not Apple, to no avail. An online chat session with Apple support at least got me logged into my icloud account to manage the password etc, but nothing more.

It seems to me Apple do not give a ****. This is preventing me from working efficiently and ruining my enjoyment of this very expensive computer. Since I did not change anything from when I was running Yosemite without problems and completing the "Upgrade", and I followed Apple's instructions to the letter in preparing for and carrying out the upgrade, I can only assume Apple screwed up and they don't care.

So I noticed this kind of died, was there any resolution because I'm still seeing this problem in my iMac.

I fixed the problem connecting to the ID server - but unless you have Kaspersky Internet Security installed, it won't work for you - although there may be an equivalent setting in your antivirus / firewall software. For Kaspersky, go to Preferences > Protection. Next, look for the Web Antivirus section. You will find a setting "Check secure connections (HTTPS), and below that, two radio buttons - 1. Always and 2. Only for Parental Control. Check the Parental Control option.

For people without Kaspersky, I'm hoping this helps them look in the right place to find their own solution.

This was exactly the problem I had - as I said in my previous post, it was down to a setting in the Kaspersky preferences. You should check your firewall and antivirus settings - there may be a similar rule or setting blocking the ID server

Johnny50, this worked. Thank you for your help.

Thank you JohnnyF50. I was bitterly disappointed in Apple’s lack of meaningful support, and the evident creation of problems where none formerly existed. Your suggestion helped me immediately on both the macbook pro and the iMac, neither of which would connect to the Apple store, nor permit certain downloads etc. after I updated all of my phones and tablets to iOS 9.1 (which was another drama that need not be repeated here) and I changed my Apple ID in consequence of the hand-held update setup steps when the MacBook and iMac would not connect to the store.

Your solution was immediately effective and I thank you for the advice. Frustratingly for me, the pc’s could still access the store and everything appeared to work OK, until/unless I was asked for my Apple ID password, and in that case, it refused to connect. Even more frustrating was the fact that I could log into the store with the same password on all of my other Apple devices - just not the macbook nor the iMac.

Kaspersky users, and perhaps others, might also notice that the firewall raises an alert when their apple notebooks or desktops attempt to connect with the Apple Store. The substance of the alert is that Apple appears to be using a different URL that users normally would not see when connecting to the store, and Kaspersky (in my case) warns that the certificate for this URL s not valid (expired) and may not be trusted. On the face of the evidence, it seems that Apple is becoming sloppy in its care for its former dedication to the trouble-free user interfaces upon which it built its otherwise excellent reputation. I offer as evidence of this, that El Capitan has dropped a star in its rating on the iStore “Best New Apps” in only a couple of weeks.