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Mail cannot log into accounts after El Capitan

Mail repeatedly popup asks for both my email account passwords. When i enter them, it says "Unable to verify account name or password"

I have also re-entered the passwords in Mail>Accounts. Same results


But, I can sign into my Network Solutions webhost mail website with both the account names and passwords. Both also work perfectly on my iPhone Mail

So, the problem is clearly with Mail and the updates in El Capitan, since it worked fine for years prior to the update today

MacBook Pro, OS X El Capitan (10.11), 15" Late 2011, 2.3GHz i7, 8GB RAM

Posted on Sep 30, 2015 8:09 PM

Reply
116 replies

Mar 19, 2016 11:55 AM in response to darkmoebius

I had a similar problem with being able to receive email with my pop setting but unable to send using my smtp details.


I logged on to my ISP and changed my SMTP password, then re-entered my new password in Mac Mail. No luck there, same old, same old!


Dowloaded Airmail 2 from the app store. That didn't like my settings either.


Used Airmail's online chat messenger and asked why I was having smtp issues after upgrading to Mac OS El Capitan. The advice in the following reply seems to have resolved the problem.


This is an issue with Apple's Preferences Database. You can reset it:

  • Open Terminal (Cmd+Space Bar and enter Terminal)
  • Copy/paste/enter this command:


/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchSe rvices.framework/Versions/A/Support/lsregister -kill -r -all local,system,user

Jul 2, 2016 3:27 PM in response to darkmoebius

Hi - I'm not sure if you're still having this problem, but...

Have you checked if your online account is enabled for POP3 access? For my hotmail account, I had to login online (at hotmail.com) and do the following:


  • Once I logged in, I clicked on the "gear" icon and chose "options".
  • Then, under "Accounts" I clicked on "POP and IMAP".
  • Then, under "POP options" I said "yes" to letting devices and apps use POP (apparently the default is to say no).


That's it. After months of frustration, this worked for me.

Nov 21, 2016 7:53 PM in response to darkmoebius

... Solution

For Hotmail account (my problem) the solution for me was to add an outlook.com alias on my microsoft account.


ex:


olduser@hotmail.com (principal Alias)

olduser@outlook.com (created Alias)


Then maintaining my old address i switched the principal alias to the outlook alias and apply changes.


back on apple mail app, you can add account, add mail account, enter your outlook account, and that's it.


... The problem

On El Capitan my hotmail account suddenly stops working with message "can`t verify password or account"

Mail cannot log into accounts after El Capitan

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