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Apple Remote Desktop not working

Apple Remote Desktop has stopped working on El Capitan. It will work on LAN locally but not over the internet.


Anyone else?

Posted on Sep 30, 2015 10:04 PM

Reply
Question marked as Best reply

Posted on Oct 1, 2015 7:46 PM

Hello Macsterguy,


In order to find computers that aren't on your local subnet, you'll need to setup any routers and firewalls on that subnet to pass network pings and TCP as well as UDB packets on ports 3283 and 5900. Chapter 4 (page 53) of the Apple Remote Desktop Admin Guide provides more information about finding and adding clients.

Apple Remote Desktop Administrator’s Guide
www.apple.com/server/docs/ARD3.2_AdminGuide.pdf



Cheers

28 replies

Nov 21, 2015 8:47 PM in response to jayv.

Has any one figured out how to script the disable "remote management" in system preferences > sharing and then re-enable it? I have many machines this needs done on.

This has solved my El Capitan upgrades but i have to have the end user with admin rights be able to do this before I can connect again.

This is definitely an issue Apple should help with since it broke because of the upgrade.

Nov 22, 2015 6:28 AM in response to Macsterguy

For me, installing ARD admin on all three of my personal Macs is the only thing that will work consistently and at best maybe 90% of the time without restarting... Installing the ARD client software isn't worth the frustration. For the rest of the computers I need to remotely control including family and business customers (100 plus) I purchased LOGMEIN which works 100% of the time and is cross platform But not cheap.

Dec 4, 2015 6:03 PM in response to the.warden

I have too had so many problems with El Capitan, l lost count. One of them is the same ARD issue listed here. I'm not sure if it's worth the time to troubleshoot. There are so many bugs in El Capitan that even their support team is completely lost (I wasted 7 hours on the phone). My guess is that fixing ARD bugs is at the bottom of the list.


On a side note, I had to do clean install of El Capitan on my MacBook Air just to get my system preferences to work (It hung every time I launched). Unfortunately, the clean install didn't fix my ARD issue. I still can't connect to my MacMin running El Capitan. Only my Yosemite Macs will connect.


I'm now using TeamViewer. It doesn't contain all the functionality, but it's rock solid when it comes to reliability.


#El Capitan is worse than Windows Vista.

Jan 31, 2016 3:33 PM in response to Martin Boswell

Just upgraded my Mac Pro to El Cap. today. I waited and waited, expecting all the initial problems to have been patched by now. Well... Immediately hit the 'Remote Desktop just says "Connecting..."' issue.


Moved the Remote Desktop computer list window to my main monitor and it started working.


Unbelievable... How does someone even write an app that doesn't work on a non-primary monitor?

Mar 2, 2016 11:33 AM in response to Macsterguy

Hello Everyone,


I have scoured the internet for a solution that I can not seem to locate. I have about 500 iMacs in my school. 95 percent are wired on the ethernet and some are wireless. I have 10.9 clients and 10.11 clients. I can administer 10.9 clients without a problem. My 10.11 clients whenever I try to remote into them I get a error that states Screen sharing is not enabled... I can not enable screen sharing when Remote Management is enabled. It is becoming a real nuisance not having ARD on all of my computer given the fact I can not install 10.9 on the newer iMacs. I've tired various things. Any help at this point is greatly appreciated. Thank you.

Apr 21, 2016 10:29 AM in response to the.warden

> Has any one figured out how to script the disable "remote management" in system preferences > sharing and then re-enable it?

> I have many machines this needs done on.


Sorry for replying to this old thread but maybe someone is searching exacly THIS like me :-)


You should think about a unix shell tool like csshX (install via brew or MacPorts) which enables you to do this on many machines at the same time!


## Disable ARD

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -deactivate -configure -access -off


## Enable ARD for admin

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on -users admin -privs -all -restart -agent -menu


By the way: That didn't help my with my problem: I'm able to connect via ARD from 10.8.5 to 10.11 but I can NOT send a unix command ("Remote desktop client is not active") :-P No idea about that... :-(



Best regards...

Apr 25, 2016 8:10 AM in response to Macsterguy

I've noticed a similar issue after upgrading a couple of our MacBooks to 10.11. This is why I prefer to re-image rather than perform a direct upgrade. The only way to permanently fix it, in my findings, is to re-image. I could not get the the solutions below to work.


As a temporary workaround, disabling then re-enabling Apple Remote Desktop Management in System Preferences -> Sharing on the client machine, resolves the issue. You can invoke a disable/re-enable by issuing the following command via ARD:


#!/bin/sh

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -deactivate

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate

Apple Remote Desktop not working

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