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AHMS Author

Level 1

1 points

El Capitan Cannot start after upgrade

Dear all,

After my mac downloaded El Capitan and restarted itself, the loading page appeared and the loading line below the apple sign started to install, BUT stopped at about 90%, for hours! I left it go to bed. I woke and found same page still loading at 90%! So I force restarted the computer, a log in page appeared, once I type my log in details the loading line started load but stops at half way Now! Anyone knows what to do Please? I need at least to go back to previous OS X system so I won't lose my files.

look foward to hearing from your suggestions! many thanks!

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Oct 1, 2015 2:03 AM

Best reply

sterling r

Community Specialist

Posted on Oct 1, 2015 9:07 AM

Hello there AHMS,

It sounds like you are unable to boot into your profile on your mac after installing Mac OS X 10.11. I would next boot to Safe Mode with the following information and see if you can log in there:

Start up in safe mode - Mac Help

Choose Apple menu > Shut Down.

After your Mac shuts down, wait 10 seconds, then press the power button.

Immediately after you hear the startup tone, hold down the Shift key.

You should press the Shift key as soon as possible after you hear the startup tone, but not before.

Release the Shift key when you see the gray Apple logo and progress indicator.

To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

If so restart your computer as normal and attempt logging in again. If not then I would next reinstall El Capitan and try logging in again:

Reinstall OS X - Mac Help

Thank you for using Apple Support Communities.

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28 replies

AHMS Author

Level 1

1 points

Oct 2, 2015 8:30 AM in response to IR1984

Haha! Nice! I won't it anymore!

Oct 2, 2015 11:46 AM in response to AHMS

Thanks, I'll pass on the advise to my son.

Oct 7, 2015 7:28 PM in response to AHMS

Superb Help AHMS,

Had been struggling for past 7 days and 4 reinstallation.

Kudos to u.

Oct 8, 2015 5:08 PM in response to AHMS

Thank you Michael. I have searched other forums for answers and could not find one that worked. I appreciate the help. Thanks again.

Oct 8, 2015 5:10 PM in response to AHMS

Maybe I should rephrase the thank you. Thanks to AHMS for posting the solution. Worked finally on my MacBook Pro. Much appreciative.

wawazela

Level 1

0 points

Oct 13, 2015 1:11 AM in response to AHMS

Thank you very much, seems system is working now which it did not for hours!

Oct 14, 2015 3:53 PM in response to AHMS

Worked instantly. Thank you.

Have been banging my head on this for over 12 hours.

Thank you!

shearsy1

Level 1

0 points

Oct 15, 2015 4:14 AM in response to AHMS

This sorted my issue. Thank you very much.

magmamos

Level 1

0 points

Oct 18, 2015 4:30 PM in response to AHMS

After trying countless other tactics--this worked perfectly. Thank you so much for posting!

Nov 17, 2015 4:46 PM in response to AHMS

TThis el-capitan has screwed everething. Can't trust apples updates anymore.

nejs

Level 1

0 points

Dec 31, 2015 12:19 AM in response to AHMS

what to do if I cannot login to my account in safe mode?

Jan 25, 2016 3:12 PM in response to AHMS

It took me an hour and 6 restarts (after forced quit) for the ****** thing to finally load and show my files. I'm very very tempted not to do further upgrades until they've been around for about 6 months or so and had the bugs worked out. First try got white screen. Second try, Apple icon with partial load; third try log in and then spinning beach ball; fourth try log in with white window and spinning beach ball; fifth try Apple icon with partial load; sixth try it finally all worked and apparently all my files are there. Geez, if I wanted an experience like updating a Microsoft OS, I would buy a PC.

HermanTZ

Level 1

0 points

Feb 18, 2016 8:38 PM in response to AHMS

Hello!

I am currently experiencing the same problem. I tried to reinstall but im still facing the same problem. Im very frustrated for i cannot do any work, its been 4 days now since i ve been struggling wit

El Capitan Cannot start after upgrade