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Level 1

5 points

JPEG green in Preview.app on OS X 10.11

Hello everyone, that my first message here, i'm using a Mac almost 8 years and never has a problems that i can't solve by myself, but this time i tried everything and don't know what else to do.

I have a Mac Mini late 2014 (8Gb RAM, Intel HD 5100) with OS X 10.11, the problem is when i open JPEG photos(not every JPEG, more detailed i'll explain below) in a Preview.app the screen of Preview.app turns green like you can see in a screenshot below, some it times also crashes, i'll leave the crash report at end of a message

Does anyone have same Mac Mini with the OS X 10.11? i want to know if that is software bug or it's a hardware problem? any ideas what that can be?

Here a list what i have tried

I have installed twice clean OS X, that did not helped.
Checked with Apple Diagnostics and it nothing found.
Checked RAM with Memtest86 i did 3 passes that took almost 5 hours, no errors found.
If i "save as..." the JPEG that turns green in to PNG or TIFF then it opens normally, after saving it back to JPEG again it turns green...
As i said in beginning not every JPEG turns green, example any photos 15MP from my Canon 500D they all green, but photos from iPhone 4S they open normally, after that i tried to resize a photo from Canon 500D to 40%, after resize they shown normally, then i tried to resize iPhone photo to 300%, i expected that it will turn green after resize, but strange it still open normally, also a panorama photo from iPhone are green...
In a Safari.app every photo opens normally.
In a Safe Mode they also open normally.(maybe the problem is in rendering?)

Here if anyone want to try i compressed and uploaded 2 photos, one from Canon camera and one from iPhone(link)

Here is the the crash report of Preview.app (link)

Thank you

Alex.

Mac mini, OS X El Capitan (10.11), null

Posted on Oct 1, 2015 6:19 AM

69 replies

gbo25

Level 1

13 points

Oct 11, 2015 11:51 PM in response to a_triant

My late 2014 Mac Mini is a 2.6GB i5 with 16 gig of ram and a fusion drive and I'm getting the same problem. Don't get the problem at all on my early 2014 1.7GB core i7 11" Macbook Air with 8 gig of ram.

Selecting the size to "Size on Screen equals size on printout" has fixed the issue on the Mini and I can zoom in to full size.

I also found that the green screen images would render perfectly even with the size set to "1 image pixel equals 1 screen pixel" as long as I subsequently opened at least one other image then clicked on the green image's thumbnail. Weird.

Also having done the "Size on Screen equals size on printout" thing and got it working I have now reset the size to "1 image pixel equals 1 screen pixel" and all the images continue to display normally. Double weird.

Oct 13, 2015 12:30 PM in response to cxcfromdc

Hi same problem with my macbook pro retina mid 2014. first i got green then blank screen grey colour. i changed the setting to image size equal to printout. the image is visible after this but when the image is zoomed the screen goes blank again.

Oct 13, 2015 12:32 PM in response to a_triant

Same problem with macbook pro retina mid 2014 after upgrading to El captain. the screen goes blank. changing preference to image size equal to print helps. but when the image is zoomed the same blank screen appears.

Oct 13, 2015 3:55 PM in response to a_triant

Under Preferences -> Images, selecting "Size on screen equals size on printout" settles the green screen issue with Landscape images (6000 x 4000).

However, went viewing Portrait images (4000 x 6000), the green screen appears.

When running the "ColorSync Utility", "Profile First Aid", "Verify" reports 4 bad profiles with bad MD5.

"Repair" failed because the files are locked.

The bad profiles are as follows:

/System/Library/ColorSync/Profiles/ACESCG Linear.icc

Header message digest (MD5) is not correct.

The file is locked. Could not be fixed.

/System/Library/ColorSync/Profiles/ITU-2020.icc

Header message digest (MD5) is not correct.

The file is locked. Could not be fixed.

/System/Library/ColorSync/Profiles/ITU-709.icc

Header message digest (MD5) is not correct.

The file is locked. Could not be fixed.

/System/Library/ColorSync/Profiles/ROMM RGB.icc

Header message digest (MD5) is not correct.

The file is locked. Could not be fixed.

I am unable to change the files permission so can't repair them at the moment.

Oct 16, 2015 2:11 AM in response to a_triant

Just another voice here acknowledging the same issue. Just copied a high resolution panorama picture off my iPhone and tried to open it. You get a brief glimpse of the actual picture before what looks like tiles zoom across the image, and it's completely green.

System is a Late 2014 Mac Mini with 3GHz Intel Core i7 and 16GB RAM running OSX El Capitan.

Guess we're just waiting on a fix from Apple for now then.

komki

Level 1

9 points

Oct 18, 2015 1:34 PM in response to a_triant

Same problem here. I have 13" MacBookPro. Some photos cause Preview app to show green screen. Sometimes app will also crash.

I am so happy to find this thread, I was afraid that my pictures were broken. I tried to show pictures of my trip to Lapland to my parents, but I could not get the application to work.

So the problem is that Apple software is buggy. Hopefully Apple will fix this soon. Meanwhile I will tell my friends not to upgrade to El Capitan.

Oct 19, 2015 2:37 AM in response to a_triant

I also have a Mac Mini and all green after installing update. I have been an Apple user since the SE30 (1984) and I am constantly amazed that a company of this size and full of obviously very clever people, did not see this before getting us all to download the bloody thing. It's really a nuisance and it could be weeks before they come up with a patch. Just another case (like VW) of a big corp not giving a flying **** about their customers.

Oct 19, 2015 7:09 AM in response to cxcfromdc

worked for me, thanks!

Jonaych

Level 1

0 points

Oct 19, 2015 3:30 PM in response to a_triant

Menos mal que no soy el único, con lo que estoy alucinando es que en Apple no se dieran cuenta antes de este error.

chimalia

Level 1

0 points

Oct 21, 2015 2:14 PM in response to a_triant

Updating to 10.11.1 did not solved the problem.

Oct 21, 2015 4:35 PM in response to a_triant

The OS X 10.11.1 update that should be waiting for you in your OS X App Store updates area has a line item that addresses this green issue in Preview. Update.

Lanjar

Level 1

0 points

Oct 21, 2015 4:38 PM in response to cxcfromdc

It did not work in my case

I have MAckbook Pro Retina 13 and I have used the same Canon Camera for 2 years. The screen goes green when I use trackpad zoom. However it does not happen if I open pictures using the new Photo software.

Thank you

Lanjar

Level 1

0 points

Oct 21, 2015 11:01 PM in response to Lanjar

New Capitan update 10.11.1 did not fix preview green screen when zooming. Changing Preview settings to 1:1 pixel did not solve the problem. I never had this problem with Yosemite Preview, using iPhoto or current Fotos 1.2

The only partial solution was opening preview then Tools/adjust size

Thank you.