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JPEG green in Preview.app on OS X 10.11

Hello everyone, that my first message here, i'm using a Mac almost 8 years and never has a problems that i can't solve by myself, but this time i tried everything and don't know what else to do.

I have a Mac Mini late 2014 (8Gb RAM, Intel HD 5100) with OS X 10.11, the problem is when i open JPEG photos(not every JPEG, more detailed i'll explain below) in a Preview.app the screen of Preview.app turns green like you can see in a screenshot below, some it times also crashes, i'll leave the crash report at end of a message

Does anyone have same Mac Mini with the OS X 10.11? i want to know if that is software bug or it's a hardware problem? any ideas what that can be?

User uploaded file

Here a list what i have tried

  • I have installed twice clean OS X, that did not helped.
  • Checked with Apple Diagnostics and it nothing found.
  • Checked RAM with Memtest86 i did 3 passes that took almost 5 hours, no errors found.
  • If i "save as..." the JPEG that turns green in to PNG or TIFF then it opens normally, after saving it back to JPEG again it turns green...
  • As i said in beginning not every JPEG turns green, example any photos 15MP from my Canon 500D they all green, but photos from iPhone 4S they open normally, after that i tried to resize a photo from Canon 500D to 40%, after resize they shown normally, then i tried to resize iPhone photo to 300%, i expected that it will turn green after resize, but strange it still open normally, also a panorama photo from iPhone are green...
  • In a Safari.app every photo opens normally.
  • In a Safe Mode they also open normally.(maybe the problem is in rendering?)

Here if anyone want to try i compressed and uploaded 2 photos, one from Canon camera and one from iPhone(link)


Here is the the crash report of Preview.app (link)



Thank you

Alex.

Mac mini, OS X El Capitan (10.11), null

Posted on Oct 1, 2015 6:19 AM

Reply
69 replies

Oct 23, 2015 2:39 PM in response to bombybamby

I have seen those horizontal lines too,


I called the Apple Support. They did not know about this issue.


We will see if they can fix it in the next update.


People seen green screens, are you using Canon and Sony cameras? Any other? Do you experience the same problem with download images from the web? I do not have that problem when I download images from unsplash.com

JPEG green in Preview.app on OS X 10.11

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