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Mail "Organize by Conversation", grouping rule is changed?

Turned on Mail "Organize by Conversation" option.


OSX used to group any mail with the same subject as a "conversation", but in El Capitan, it seems no longer group conversation by email subject alone?

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 1, 2015 9:29 AM

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Posted on Oct 5, 2015 8:22 AM

Same issue here, after updating to El Capitan, this feature doesn't work anymore. Apparently just sent emails are organized. Any advice?

34 replies

Oct 27, 2015 2:13 PM in response to mikeyfreedom

Honestly I think this may have been what some programmer envisioned as the "right" way to sort e-mail. For someone dealing with a "customer" on a specific problem it's easier to sort by that unique ID and not have to sort out other e-mail that may be titled the same. I suspect the development team reads this forum and "may" take complaints into account on a future upgrade. My personal opinion is they should allow you to choose how you want to sort - by subject line or by "reference" but that might require a significant coding effort. We can only hope...

Nov 1, 2015 6:13 PM in response to Dadaatdodo.com

I get hourly e-mails from my weather station that used to group together but like you I now have to select them individually. I wonder if Apple does indeed have silent trolls out there watching the boards to see what is bubbling up - and the more complaints you have on a particular subject, the more attention it gets in new "releases."


I'm pretty sure the s/w engineer thought he was solving a problem for someone but didn't consider the implications on those who were using the function as it existed in the old version. Something I think our educational institutions need to incorporate in their fundamental design courses - consider the law of unintended consequences....

Nov 4, 2015 6:33 AM in response to Dekeoboe

Did anyone has a chance to test Mail in 10.11.2 second beta? Still broken conversations? I had to quit beta testing program, all my patience is gone ... 😠 Thx, this issue is so annoying, tons of cron reports and arpwatch messages one by one... Glad there is google inbox, where I can handle those as one conversation 😐

Jan 19, 2016 4:49 AM in response to s2s

I too have this problem. All my support emails that come through from Desk.com get a different Reference/Message ID generated if the reply comes direct from the application (rather than a "Reply above the line" response from within Mail.app itself). This means one case—identical subject line, continued conversation—will be exploded apart into yet another new thread, every time someone responds from the web, rather than from their email client.


Work has suddenly become very difficult to manage!


I've sent feedback via http://www.apple.com/feedback/mail.html. I suggest you do the same, if you're sugaring the same problem.

Jan 21, 2016 9:37 AM in response to s2s

I have two other IMAP accounts besides my iCloud account, and all are acting the same way. I have a number of Rules set to copy (not move) messages from my Inbox to specific folders and sub-folders to sort my mail. When I check the IMAP accounts, I'm used to (in Yosemite and before) the read/unread flags affecting not only the message I've actually opened (or just previewed) but all copies as well because of the way Conversations grouped by Subject. This meant I could read mail sorted in their respective folders first and then upon returning to my Inbox know immediately what messages needed my attention. I could just delete the marked-read messages and concentrate on those remaining as "unread".

But now, it doesn't matter whether I read the message in my Inbox first or in one of the Rules folders first... the read/unread flag only affects that particular copy of the message I've read, regardless of conversation or not, multiple copies in multiple folders or not. And I also see that previously-grouped messages are now standalone, so the folders are filled to overflowing with individual messages instead of a handful of grouped conversations.

I've tried everything short of rebuilding the mailboxes (there are a lot of them). I thought I'd try that, then I discovered this thread, so apparently that would be a waste of time.

Sadly, I spoke with Apple Support and the tech didn't acknowledge what has obviously been a longstanding problem.

:-(

Mail "Organize by Conversation", grouping rule is changed?

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