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Mail Search not working El Capitan

With the new mail in El Capitan, when I search for mails from a sender, it does not bring up most of the emails from that sender. This renders the search function in mail unusable.

iMac, Mac OS X (10.0.x)

Posted on Oct 1, 2015 10:41 AM

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116 replies

Dec 10, 2015 7:39 AM in response to matt buswell

Matt -


Thanks, but still no change. When I search by pasting in an email address (searching All), at first results are only one or two which are usually in my inbox. As I start deleting the end of the email address, more results appear - usually when I have deleted .com from the end. With some addresses nothing appears until I am left with the beginning 8 - 12 characters of the email address.


My vote is there is a bug.


de

Dec 14, 2015 5:06 AM in response to Maestro1827

Success at last. First I tried a few of the suggestions in this thread but none worked. Called Applecare and tried a few more things, including setting up a test account to see if it was the OS or my account that was the problem - the test account would not search for mail either, indicating it was an ElCapitan problem. So I re-installed using the steps you described. It took several house for the process to complete, but it solved the problem. Be sure to back up your computer first, just in case. Here's the link I was sent for the steps to follow.

How to reinstall OS X on your Mac - Apple Support

Dec 27, 2015 10:34 AM in response to mbb

OK, I'm doomed. I tried re-installing the OS to no avail. I still get incomplete searches, fixed only when I start deleting the last characters in the search item. My vote remains that it is an Apple problem, especially given the number of users participating in this discussion and the dearth of Apple folks answering with a viable solution.


Hopefully the next OS update??

Jan 29, 2016 2:08 PM in response to Maestro1827

I also have this problemon three computers. My colleagues have this problem. It costs a lot of time. Sometimes I can find the emails if I use Spotlight search instead.


I tried everything. Called apple, they told me to make an appointment at genius bar. Did so. Answer was, we have not heard about the problem (?). Solutions offered were the usual (done that all - rebuild mailboxes etc. ) and if that does not work to switch to Thunderbird or other mail programs and to use as a last resort Onyx. I was not happy with the answers - why do I go to the apple store to have this issue solved. I have other things to attend to. I asked for the supervisor. Was told that this was one of the best people they have who has a lot of experience and that they can not help me further, but if enough people have this problem, and report it, then they may escalate and address it. Same actually at the apple helpline, they said if other people have a similar problem it will get addressed in the next software update. has apparently been around for a long time and has still not been taken care of.


sad service, guess we need to switch where we buy computers.

Feb 29, 2016 4:43 PM in response to Maestro1827

Finally we found a solution to the "Mail not searching" problem, but it hinges on the fact that we are using the "Cocktail" utility on our iMac. Here's an illustration showing how we solved it:


coutant dot com slash spotlight-indexing


If you're apprehensive about following a hyperlink (and who isn't), and you're running Cocktail, launch Cocktail, select "System," and in the window that opens select "Spotlight." Verify that "Indexing enabled" is selected. (Who knew Spotlight is responsible for Mail's "search" function?) Quit Cocktail, restart your Mac, and chances are good Mail will search the way it is designed to do. Hurrah!

Mail Search not working El Capitan

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