Saturday, Sep 03, 2016 11:59 AM
Duration 13 minutes 49 seconds
Nick
Thanks for contacting AppleCare chat support. My name is Nick. Please give me a moment to look over your information.
Me
Hi Nick, could you try on your iPhone?
Nick
Hey Christopher, hope you are well! I see that you’re having an issue italicizing your text in the Notes app, is that correct?
Me
Yes. Not your fault but this is the third time I'm repeating myself in a single chat session. Got cut off twice already.
Nick
Oh no! Sorry to hear that happened! So I don't have you repeat any steps, what troubleshooting steps have you tried since this has been happening?
Me
Oh gosh.
I have to repeat?
Ok let me get to the crux of the issue. Do you have an iPhone with you?
Nick
Yes
is it updated to 9.3.5?
Nick
Yes
Me
ok great
Create a note in Notes please.
Go to Settings - Display & Brightness - Text Size and let me know how many notches is the text size setting please?
Could you turn on Accessibility Large Text please?
Nick
I am in the middle text setting.
Nick
Sure
How many notches from the left?
Nick
3 notches in, sitting on the 4th notch.
Me
Could you slide the scale to 6 notches?
Nick
From left?
Me
Yes. Now try italicising the text in Notes.
Does it italicise?
To be sure, you can slide to 7 notches.
Nick
Please allow me just a moment here while I give that a try.
Me
Now slide it back down to 5 notches and try italicising again.
On my phone, i can italicise if the text setting is 5 notches or less. But I can't italicise if it is 6 notches or more.
I have tried it on a friend's phone as well. Same thing.
Is this expected behaviour?
Nick
This is the same thing on my device as well.
Me
REALLY??
Hallelujah.
Finally.
So this is expected behaviour?
Nick
Correct, I verified on another device I have running 9.3.4 still as well.
Me
Yes, this problem has plagued me since iPhone 5!
After changing to iPhone 6 then 6S it's still there.
This is stopping me from buying any more upgrades, including the iPad Pro.
Now, the big question. Why? Why only italics? Bold and underline continue to work regardless of text size. Only italics stop working after 6 notches.
Nick
Sorry to hear that! What I can do is make sure this feedback gets filed on my end here. If you’d like you can also submit product feedback about this at [apple.com/feedback] . We have a team here at Apple, who's entire job is dedicated to reviewing this feedback, and escalating it to the proper outlets (such as the engineers for iTunes, iPhone, iPad, etc.), so you can rest assured that your voice will be heard. The more feedback we receive about product features, the more likely we are to implement them. I'd be more than happy to email you this link as well if you'd like.
Me
I tried that. I spoke to an Apple rep over the phone and he promised me that he would escalate the issue. We spent 1 hour on the phone because he wanted to make sure he got all the details so that my case gets to the front of the queue, etc.
But that was 3 months ago and I haven't heard from him since.
Anyway, i Just want to know that this is not a problem with my phone.
And that it is a design flaw.
I hope you guys get it fixed because there are many elderly people who want their font size to be large.
And when they do that, they can't italicise the text and it is frustrating.
Nick
Correct, no issue with the phone there. I can certainly understand wanting to have that as an option on the device as well, so i’m going to make sure this feedback still gets submitted for review.
Me
Young people can live with 3-4 notches but not the elderly with poor eyesight.
It would be pointless to have Accessibility - Large Text option when that cripples the italic function in Notes.
I hope to hear from Apple on this problem.
Thank you.
Nick
You’re welcome. I appreciate you taking the time to chat in today and letting us know about this. If you think of something else you'd like to ask, just chat us back. Go ahead and exit out of this screen when ready. Take care and have a fantastic rest of your day!
