Briansyddall wrote:
I agree with you. 95% of people can sort out software problems if they just follow advice on the forum & don't moan about the latest software update. Most of the time its just a simple fix. You don't get anything for free but you get free help on the Apple forum. Cheers, Brian
Hi Brian, thank you for your words. I actually do not mind "moaning", I understand the user's frustrations when their devices are "not working", I get frustrated as well. What I try to do is weed out the moaning from the substance and concentrate on the the issues they report. I try to address their problem and if successful, I often see the "moaners" turn into Apple lovers again. Nothing unusual here, I love my collection of Apple products when they are behaving (most or nearly all the time) and I don't like them when they do not (seldom or rarely but like all human made devices they can act up). The only time I have a concern is when a poster "moans", is then offered potential solutions, but is not interested in following up. I offered to help the OP here and would have followed up as far as I could but the OP has not been back (I still would try to help). As you know better than me, a "fix" is a bit of detective work and often takes more than one attempt. Sometimes we cannot fix anything - hardware defects can only be handled by an Apple Dealer - software bugs can be referred to Apple Feedback but they take time. Thanks again, elcpu