EPSON Scan software being put to sleep?

I have the latest EPSON Scan software (3.9.4.0EN) which according to Epson is tested for El Capitan. It has always acted a little weird – failing to notice clicks sometimes unless I Cmd-Tab to the app first, for example – but under El Capitan it is exhibiting some very annoying behaviour.


I run the preview scan and select multiple frames for full scan (I'm doing 35mm negatives) and it proceeds to scan the first frame. Then, sometimes, it pauses after saving that frame. To get it going again I usually have to click on its progress window (anywhere) and it will instantly begin scanning the next frame. One time the pointer was already over the window and I just moved the mouse slightly and that woke it up after a pause of several minutes.


At one point I quit it and relaunched and it could not see the scanner at all. A power cycle on the scanner did nothing and in the end the only thing that got it to work was launching VueScan and doing a test scan before quitting that and trying EPSON Scan again.


I could put up with most of the oddities but I often leave it to scan 6 frames which takes around 10 minutes only now I will have to stay with it to keep prompting it onto each frame.


The scanner is connected to an OWC Thunderbolt 2 hub and both VueScan and Image Capture can see it first time every time.


Is this some power saving feature causing the software to sleep while it's "not in use" (i.e. not getting user input)?

MacBook Pro, OS X El Capitan (10.11), 2011 15"

Posted on Oct 3, 2015 1:27 AM

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62 replies

Feb 27, 2016 1:03 PM in response to zkarj

Just bought an Epson Perfection V850 and learning quickly how far it is from perfect. The links in the prior posts did nothing for this issue. I have almost 2000 negs to scan and was counting on some automation. I may return this scanner if there is no resolution soon. Has anyone tried using the Epson App under Parallels? Does the SilverFast app suffer the same plight? I guess my temporary answer is to find someone with a Windows PC.

Mar 26, 2016 9:11 PM in response to zkarj

I had an issue with my scanner when I went to El Capitan. I had to move my mouse to do batch scanning. I found the issue. One main thing to do before and after is to run the disk utility and run "First Aid" to check for errors.

So here is how I solved my issue. I had this same issue on my Mac Mini and the Mac Book Pro so I know its not a fluke thing.

I have an Epson V800 Photo so go to your scanners page. Below is what I did.

DO THIS FIRST!

Run the uninstaller to remove all files.

Uninstaller v1.2.9

10/23/13 1.4 MB epson17309.dmg

1- Drivers & Utilities Combo Package

10/22/14 72.9 MB epson16314.dmg

Description: This file contains everything you need to use your Epson Perfection V800 Photo and V850 Pro.

This combo package consists of the following items:

Scanner Driver and EPSON Scan Utility v3.9.4.0

ICA Scanner Driver v5.7.13

Epson Copy Utility v4.0.1

Epson Event Manager v2.51.22

Epson Software Updater v2.15

2- Let the software update the files above.

3- ICA Scanner Driver v5.8.6 for Image Capture

02/17/20 15.3 MB epson17516.dmg

Description: This file contains the ICA Scanner Driver v5.8.6 for Apple's Image Capture utility.

4- Epson Copy Utility v4.0.1

11/05/14 2.2 MB epson16677.dmg

Description: This file contains the Epson Copy Utility v4.0.1.

This utility allows you to use your scanner and printer together to function like a copy machine. The scanner driver must be installed prior to using this utility.

5- EPSON Scan Common Updater v1.00

11/06/15 1.2 MB epson17357.dmg

Description: This file contains the EPSON Scan Common Updater v1.00.

Note:The version corrects possible pauses when scanning multiple items at once.

Important: The EPSON Scan Utility must be installed prior to installing this updater.


Give it a try.


Jerry

Apr 9, 2016 1:37 AM in response to zkarj

Seems like this actually solved the problem. Finally it scans in the background and doesn't go to sleep if you leave computer for a while (mouse doesn't need to be moved). So clean everything out, install the EPSON Scan Utility version that Epson suggests for your OS, then install this updater:

https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType =FAQ&oid=280430&foid=290925

Jul 25, 2016 5:09 AM in response to zkarj

Hi Zkarj and Cfrombth,


Fox27 here. I am getting the EXACT same behaviour with my Epson V550 scanner. Everything was fine under Mac OS Yosemite, but it's gone absolutely stupid with El Capitan. Its driving me nuts - before I could put a job on and walk away, now I have to sit in front of the Mac and prompt the scanner when it drops silent and 'goes to sleep' - it really is a massive problem and needs and urgent fix. I can't believe that Epson and Apple can be happy with with situation - it is totally unacceptable given the job and tasks that scanner is designed for.


Have you found a solution?


Cheers

Fox!

Jul 30, 2016 11:29 PM in response to Esquared

Thanks Esquared, I had posted my question prior to seeing the replies and solution provided. I failed to note the 'see all replies' tab at the bottom of the page, the forum format has changed a lot since last time I used it. Anyway, I really doubt that I would have found the Epson patch had it not been for the link given by the contributors here, it doesn't seem obvious to me when trawling the Epson website.


On a a side note, I'm loving my Epson V550 scanner, IMHO it's an amazing device for such a modest cost I reckon.

Oct 8, 2016 4:49 AM in response to zkarj

I have the Epson V550 running under Mac OS Sierra 10.12 and all works fine but in common with many other folk it will only scan single images and needs a constant "nudge" to continue. I read all the posts but can't find the common updater file in utilities and the patch downloads a string that says "Access Denied". So I am no further on.

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EPSON Scan software being put to sleep?

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