EPSON Scan software being put to sleep?

I have the latest EPSON Scan software (3.9.4.0EN) which according to Epson is tested for El Capitan. It has always acted a little weird – failing to notice clicks sometimes unless I Cmd-Tab to the app first, for example – but under El Capitan it is exhibiting some very annoying behaviour.


I run the preview scan and select multiple frames for full scan (I'm doing 35mm negatives) and it proceeds to scan the first frame. Then, sometimes, it pauses after saving that frame. To get it going again I usually have to click on its progress window (anywhere) and it will instantly begin scanning the next frame. One time the pointer was already over the window and I just moved the mouse slightly and that woke it up after a pause of several minutes.


At one point I quit it and relaunched and it could not see the scanner at all. A power cycle on the scanner did nothing and in the end the only thing that got it to work was launching VueScan and doing a test scan before quitting that and trying EPSON Scan again.


I could put up with most of the oddities but I often leave it to scan 6 frames which takes around 10 minutes only now I will have to stay with it to keep prompting it onto each frame.


The scanner is connected to an OWC Thunderbolt 2 hub and both VueScan and Image Capture can see it first time every time.


Is this some power saving feature causing the software to sleep while it's "not in use" (i.e. not getting user input)?

MacBook Pro, OS X El Capitan (10.11), 2011 15"

Posted on Oct 3, 2015 1:27 AM

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Posted on Nov 14, 2017 2:19 PM

Update -

I completely uninstalled the full Epson scan programme and everything associated with it. I then reinstalled the programme and up to date utilities from the Epson USA page and there now appears to be a marked improvement. I have just scanned three rolls of 35mm film with no issues and no stalling by the programme, I will run more tests tomorrow with Medium and Large Format negatives.

To recap, I am running the Epson V700 with a Mid 2017 iMac with IOS Sierra. Read my previous reply to see the issues I was having.


Thanks to everyone here for their input.

62 replies

Oct 8, 2016 4:49 AM in response to zkarj

I have the Epson V550 running under Mac OS Sierra 10.12 and all works fine but in common with many other folk it will only scan single images and needs a constant "nudge" to continue. I read all the posts but can't find the common updater file in utilities and the patch downloads a string that says "Access Denied". So I am no further on.

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EPSON Scan software being put to sleep?

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