EPSON Scan software being put to sleep?

I have the latest EPSON Scan software (3.9.4.0EN) which according to Epson is tested for El Capitan. It has always acted a little weird – failing to notice clicks sometimes unless I Cmd-Tab to the app first, for example – but under El Capitan it is exhibiting some very annoying behaviour.


I run the preview scan and select multiple frames for full scan (I'm doing 35mm negatives) and it proceeds to scan the first frame. Then, sometimes, it pauses after saving that frame. To get it going again I usually have to click on its progress window (anywhere) and it will instantly begin scanning the next frame. One time the pointer was already over the window and I just moved the mouse slightly and that woke it up after a pause of several minutes.


At one point I quit it and relaunched and it could not see the scanner at all. A power cycle on the scanner did nothing and in the end the only thing that got it to work was launching VueScan and doing a test scan before quitting that and trying EPSON Scan again.


I could put up with most of the oddities but I often leave it to scan 6 frames which takes around 10 minutes only now I will have to stay with it to keep prompting it onto each frame.


The scanner is connected to an OWC Thunderbolt 2 hub and both VueScan and Image Capture can see it first time every time.


Is this some power saving feature causing the software to sleep while it's "not in use" (i.e. not getting user input)?

MacBook Pro, OS X El Capitan (10.11), 2011 15"

Posted on Oct 3, 2015 1:27 AM

Reply
62 replies

Mar 29, 2018 1:27 PM in response to Julian Br

I have El Capitan 10.11.6 on an iMac, and the V550. All was well at first, but the pause while scanning a batch of negatives suddenly started. I tried the 2015 patch mentioned on these pages, but to no avail. I hunted around and found myself on the Epson website (https://epson.com/faq/SPT_ELCAPITAN-NS~faq-290925). I tried the Epson Scan Common Updater v1.00 a few moments ago, and it seems to have resolved the problem! Time will tell. Hopes this helps someone else.

Nov 14, 2017 11:43 AM in response to inte_moto

I have downloaded all the patches here and there is no difference, it's running terrible.


I'm running a Mid 2017 iMac and V700, I was using the V700 on a Mid 2011 iMac without issues, since changing to the new set-up, currently running Sierra I have had endless issues with Epson. This has completely slowed up my workflow to the point that I will have to consider another scanner brand if there is no resolution.


Any new help is will be greatly appreciated.

Nov 14, 2017 2:19 PM in response to JimLeonard

Update -

I completely uninstalled the full Epson scan programme and everything associated with it. I then reinstalled the programme and up to date utilities from the Epson USA page and there now appears to be a marked improvement. I have just scanned three rolls of 35mm film with no issues and no stalling by the programme, I will run more tests tomorrow with Medium and Large Format negatives.

To recap, I am running the Epson V700 with a Mid 2017 iMac with IOS Sierra. Read my previous reply to see the issues I was having.


Thanks to everyone here for their input.

Mar 1, 2018 6:08 PM in response to zodybo

3/1/18, 10.13.3, MBP 15", Epson V600, EpsonScan 3.9.4.0 -- still a problem: pauses while scanning more than one, doesn't recognize clicking between windows, doesn't enable windows when changing apps, can't drag the progress window... Amazing that they are still claiming they are working on the problem...


Install the 10/21/2105 patch... Thank you bouncytiger!! https://ftp.epson.com/drivers/epson17357.dmg


I can now drag the progress window, clicking between windows works well, perhaps I'll try that later...


29 months after this patch has been created, I cannot find it on the downloads page, it's not included in the standard install, and I was lucky enough to find it here...


So, Epson -- when are you going to include this patch into the standard software so that 80+ % of you installed customer base will recommend your products?

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EPSON Scan software being put to sleep?

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