EPSON Scan software being put to sleep?

Question

Level 1

12 points

EPSON Scan software being put to sleep?

I have the latest EPSON Scan software (3.9.4.0EN) which according to Epson is tested for El Capitan. It has always acted a little weird – failing to notice clicks sometimes unless I Cmd-Tab to the app first, for example – but under El Capitan it is exhibiting some very annoying behaviour.

I run the preview scan and select multiple frames for full scan (I'm doing 35mm negatives) and it proceeds to scan the first frame. Then, sometimes, it pauses after saving that frame. To get it going again I usually have to click on its progress window (anywhere) and it will instantly begin scanning the next frame. One time the pointer was already over the window and I just moved the mouse slightly and that woke it up after a pause of several minutes.

At one point I quit it and relaunched and it could not see the scanner at all. A power cycle on the scanner did nothing and in the end the only thing that got it to work was launching VueScan and doing a test scan before quitting that and trying EPSON Scan again.

I could put up with most of the oddities but I often leave it to scan 6 frames which takes around 10 minutes only now I will have to stay with it to keep prompting it onto each frame.

The scanner is connected to an OWC Thunderbolt 2 hub and both VueScan and Image Capture can see it first time every time.

Is this some power saving feature causing the software to sleep while it's "not in use" (i.e. not getting user input)?

MacBook Pro, OS X El Capitan (10.11), 2011 15"

Posted on Oct 3, 2015 1:27 AM

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Answer 1

Jan 12, 2017 11:21 AM in response to zkarj

Epsonusa.com has updates in the "Utilities" section of their downloads for the V500 Photo Perfection scanner that fixed the issue for me. Running Mac OS 10.12.2 Sierra.

https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V500-Photo /s/SPT_B11B189011

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Answer 2

Jan 25, 2017 4:06 PM in response to zkarj

I'v had the same problem and the update has worked for the "put to sleep" problem. But now the histogram button does not work fine. Sometimes it just does not open the window, other it opens but can't be moved on screen. I'm also having issues with some vertical dark lines when scanning 35mm films with the epson v550. Is a new scanner.

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Answer 3

Nov 14, 2017 11:43 AM in response to inte_moto

I have downloaded all the patches here and there is no difference, it's running terrible.

I'm running a Mid 2017 iMac and V700, I was using the V700 on a Mid 2011 iMac without issues, since changing to the new set-up, currently running Sierra I have had endless issues with Epson. This has completely slowed up my workflow to the point that I will have to consider another scanner brand if there is no resolution.

Any new help is will be greatly appreciated.

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Answer 4

Nov 14, 2017 2:19 PM in response to JimLeonard

Update -

I completely uninstalled the full Epson scan programme and everything associated with it. I then reinstalled the programme and up to date utilities from the Epson USA page and there now appears to be a marked improvement. I have just scanned three rolls of 35mm film with no issues and no stalling by the programme, I will run more tests tomorrow with Medium and Large Format negatives.

To recap, I am running the Epson V700 with a Mid 2017 iMac with IOS Sierra. Read my previous reply to see the issues I was having.

Thanks to everyone here for their input.

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Answer 5

ajoslin

Level 1

9 points

Mar 1, 2018 6:08 PM in response to zodybo

3/1/18, 10.13.3, MBP 15", Epson V600, EpsonScan 3.9.4.0 -- still a problem: pauses while scanning more than one, doesn't recognize clicking between windows, doesn't enable windows when changing apps, can't drag the progress window... Amazing that they are still claiming they are working on the problem...

Install the 10/21/2105 patch... Thank you bouncytiger!! https://ftp.epson.com/drivers/epson17357.dmg

I can now drag the progress window, clicking between windows works well, perhaps I'll try that later...

29 months after this patch has been created, I cannot find it on the downloads page, it's not included in the standard install, and I was lucky enough to find it here...

So, Epson -- when are you going to include this patch into the standard software so that 80+ % of you installed customer base will recommend your products?

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Answer 6

Mar 29, 2018 1:27 PM in response to Julian Br

I have El Capitan 10.11.6 on an iMac, and the V550. All was well at first, but the pause while scanning a batch of negatives suddenly started. I tried the 2015 patch mentioned on these pages, but to no avail. I hunted around and found myself on the Epson website (https://epson.com/faq/SPT_ELCAPITAN-NS~faq-290925). I tried the Epson Scan Common Updater v1.00 a few moments ago, and it seems to have resolved the problem! Time will tell. Hopes this helps someone else.

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Answer 7

ajoslin

Level 1

9 points

Mar 29, 2018 1:31 PM in response to DavidAJ121

I was having a terrible time trying to get proper colors and exposure while scanning slides with my V600

I finally went and bought the VueScan software

All problems have been solved

A complete success

Recommended !!

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Answer 8

Mar 30, 2018 5:13 AM in response to Julian Br

If you still have the problem, try the Epson Scan Common Updater v1.00 patch (see my comment just below). It worked for my V550 (so far). The updater did say it was for Sierra, and I'm running El Capitan 10.11.6, but it seems to have worked fine.

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Answer 9

May 17, 2017 10:21 AM in response to zkarj

Just wanted to supply a simpler download link for the patch:

https://ftp.epson.com/drivers/epson17357.dmg

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Answer 10

cfrombth

Level 1

51 points

Oct 3, 2015 6:06 AM in response to zkarj

Same problem here. Scan will proceed if I klick the window. The scan will also proceed if you simply wait- but you have to wait about 10 to 15 minutes ⚠ between the scan. Very anoying. At this time, I have not found a solution for this...

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Answer 11

Oct 3, 2015 1:35 PM in response to cfrombth

Just updated to OS X 10.11 and experiencing the same thing! Thinking of going back to 10.10 just because of this.

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Answer 12

Alfonskb

Level 1

5 points

Oct 3, 2015 2:43 PM in response to zkarj

I have the same issue when scanning negatives with my MacBook Pro (OSX 10.11, El Capitan) and Epson Perfection V550 Photo scanner. I'm using the latest software for OSX 10.11 which is Epson scan 3.9.4.0NL. The scanner pauses after each scanned image and only continues when the application is brought to the front of the screen or when the mouse is moved when the application is at the front. Having to be around my MacBook to activate the scanner every few minutes is extremely annoying. 😠

I have reported this issue to Epson support and they first made some basic suggestions to resolve the issue (like resetting the settings of Epson Scan and reinstalling the software), but none of these suggestions fixed the problem. The support ticket is still open, so if they come up with a fix I will post it here.

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Answer 13

zkarj Author

Level 1

12 points

Oct 3, 2015 2:48 PM in response to Alfonskb

Good to know it's a general problem and not just something weird on my setup. I'll raise it with Epson, too.

EDIT: My problem ticket is #151004-000002 raised in the New Zealand section of the Epson site.

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Answer 14

Alfonskb

Level 1

5 points

Oct 5, 2015 12:41 PM in response to zkarj

I've got a final answer from Epson support: "Our engineers are aware of this issue and a patch should be released by end of this year."

I guess our only options are to revert to OSX Yosemite or sit this one out... 😐

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Answer 15

zkarj Author

Level 1

12 points

Oct 5, 2015 11:58 PM in response to Alfonskb

Thanks. I just got my first response which was to run the uninstaller and reinstall, which I did. Still happens, although I've got one frame advance 'for free' while writing the email back to Epson. Huh – and now another one as I write this. Odd!

I've mentioned to them that your call has been marked as requiring a patch. I did note when it paused that I was able to Cmd-Tab to the app – which because it's weird did not even show the window – and then Cmd-Tab back to what I was doing and that was enough to kick it into life. So at least while sitting at the Mac there's a relatively quick option to get it moving.

So, so far in this first test after reinstall, I've got every second frame for free. And now, the next one waits for a Cmd-Tab. Yup! Works a treat. Sorry for the 'semi-real time" nature of this post!

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