iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

Same problem as everyone else, but I have a million other issues popping up as well.

1) Bluetooth connections are messed up. They fail half the time, don't auto-connect to anything, etc.

2) Many of my apps crash.

3) Beyond all my old text messages being gone, new text messages also don't really show the normal way. No notifications, no organization.

4) Still freezing occasionally and screen gets stuck in the wrong position constantly. That was the reason why I went to Apple in the first place so not only those problems are not fixed but now I have everything else.

Ridiculous that this seems to be going on for quite some time and there is no solution. I was backing up my iCloud in the Store in front of the Apple Genius so annoyed that they are not made aware of something like this so he could have made me create a separate backup. Now I would have to go back to September 25 which is definitely a long way back in terms of lost texts and files.

I am in Kinda the same boat, But all I did was upgrade two phones from a 6s 16gig to a 6s 64 gig...I backed up 16g's to iCloud before going to Apple store (keep in mind 2 separate iCloud accounts)....they sold me the 64g's and proceeded to restore in the store to new phones to latest iCloud back up..iMessage was messed up on that recent restore on both phones so we went back further and still no good (3 different iCloud back up points) ....The only way iMessages cleared up was to restore from iTunes on my Mac which is over a week old...so, we got messages back but lost a week of info...At the end, after 4 hours of store time and another hour on the phone with engineers I am being told the iCloud restores are corrupted and they can't help....So the moral of the story...BACK UP TO iTUNES!!! especially if you plan on switching out devices...

RUNNING IOS 9.1 iPhone6s 64GB - UK

Backed up to iCloud, Reset Phone Restored.

Bunch of data lost, Apps became unsynced and watch lot all Activity data as well having to be re-synced,

Big pain, big problem Where's the fix apple?

This is precisely what I'm currently going through, with the exception of the missing recent call logs. At first ( after the hard reset AFTER the white screen / black logo screen), my text messages, call logs AND my Safari browsing data was missing. But after about 30 minutes into the restore, the recent calls came back, but not the messages or browsing history. What is weird about the recent calls however is that it seemed to stitch calls from 2014!! into the list of recent calls from the past few weeks. Its the weirdest thing ever. Hopefully Apple provides a fix for this immediately.

Beyond that, I'm trying to figure out what I should do about my current back up that has the messages that I need. Is there another way to store that backup so another scheduled iCloud backup doesn't boot it out & it is gone permanently? How else can you save / store an iCloud backup?

Any help is appreciated.

-Paul

how has this still remained unaddressed by apple? this is a huge issue. and soon enough when more people are trying to restore from a backup on a 6s, those additional people will be upset. how many people does it take before this issue is fixed?

I was just thinking the same thing. The more 6S becomes the current standard model, this is going to be more than just an edge case. Forget fixing for now, how has Apple not at least ANNOUNCED this. There is a serious landmine just awaiting every 6S iCloud back up user out there. All that would have been needed for us to all avoid this is for the Genius at the store to say, "don't use iCloud, back this up to your laptop before I swap it, there is an issue that scrambles the restore"

Noticing new issues every day, like my Camera roll shows all my photos in reverse chronological order with the oldest at the top, but the new pics taken after the restore showing above those. So it's newest, followed by oldest to newest before restore. Yuck!

All that being said, I have decided that with the help of iExplorer to back up my text messages, and importing all my photos to my backup drives, I am going to start doing what used to be unthinkable and just wipe my OS, start as a new phone and download just my apps and login to iCloud for my contacts and calendar.

It is better for any inherited bugs, and the phone will probably work lightning fast this way. I will just let go of my decade long habit of keeping everything in tact.

B

wow that's crazy! ... but actually a good idea. sounds scary, but I just may do it myself. would be nice to just have a simple refresh in my life.

but seriously, this could have been avoided if apple just announced to 6s users to just use iTunes backups. (so ironic because this was my first time ever using an icloud backup...and last lol)

Yeah - But actually it does make more sense now than ever, since nearly all of my apps are cloud based now anyway, (Netflix, Contacts / Cal, Spotify, etc... )

Even some games are using iCloud back up now so you can sign in and restore your game progress...

The only annoying thing will be the folders and placement of icons, but I think you can keep that in iTunes and just sync your apps (not restore from backup)

Same issue as described above for me.

-Upgrade from iPhone 6 in October, backed up to iCloud and restored to new iPhone 6SPlus - no issues.

-Yesterday needed to restore from backup (as part of troubleshooting a free Apple Music offer from my carrier). I'm using an iPhone 6S+ with iOS 9.1. Did an iCloud backup then 'erase all data and settings'.

-When restoring, I noticed the latest backup was the night prior rather than the backup I had done immediately before 'erase all data and settings'. This should've been my first clue something was up!

-I restored from the latest (day prior) backup and all my messages (SMS and iMessages) were gone. Many Apps and App data were missing and all were located wrong on the grid layout. Including basic ones like Facebook!

-Now to get my SMS/messages back I need to restore from that iPhone 6 backup in October, but that will be missing weeks of messages and other data!!

From reading around forums/reddit, it appears backing up to iCloud from a 6S device (plus or not) produces a corrupt backup that doesn't restore properly. It appears backing up to iTunes may be unaffected (unconfirmed). There is nothing to indicate Apple is aware or working on this issue. Obviously more and more people will be affected by this now that many 6S devices are out in the world and people are backing up and restoring for whatever reason.

My recommendation would be to backup locally via iTunes and to also use third party software to save photos/messages elsewhere.

Best of luck to everyone!

Same issue here...

I've been speaking with Senior Advisors and they haven't yet been able to come up with a solution.

- Got a new iPhone 6s and restored from an iPhone 5 backup without any issues.

- Unlocked my phone with my carrier

- Tried to restore from my latest iPhone 6s backup and it hung-up on the white screen and black Apple logo.

- Restarted the device and a partial restore occurred, but messages, app settings, some photos and more were missing.

So I erased all content and settings again and I was able to restore from the older iPhone 5 backup without any issues.

Any backup done with the iPhone 6s will not restore properly on the iPhone 6s.

For now, I'm doing daily backups on iTunes, which is less than ideal.

Apple support has had me:

- Increase my iCloud account from 5GB to 50GB thinking my backup size was an issue (my backup is about 2.7GB)

- Did a full firmware update, then restore from my iPhone 6s iCloud backup... still same issue.

- Did a full firmware update, then restore from an iTunes backup, then delete all content and settings, then restore from iPhone 6s iCloud backup... no dice

- Did a restore, then used a totally different iPhone 6s backup.

- Ran diagnostic tests on my iPhone and no issues were found.

- Did the first step again, but this time Apple was watching my screen with Bomgar to make sure I was doing it right. I was, and still could not restore from iPhone 6s iCloud backup.

They wanted me to either go to an apple store and try with a new phone, or have one sent to my home. I'm a little tired of doing all their testing for them, so I asked them to test it with a new device on their end. We'll see if they're willing to do that as I'm waiting for a response.

It has been about a week since my first call with Apple, and about 5 days of speaking with Senior Advisors.

Curious if anyone has found a way to get iPhone 6s iCloud backups to restore properly?

Or has anyone tried wiping their phone and starting from scratch, then do an iCloud backup, then try to restore?

I Did just that. After several fails restoring backups to my 6s plus I restored the phone and started from scratch. I then made a brand new iCloud backup. Wiped the phone and restored the new backup. No dice. Same issues. Messages,app data ect nnot restoring.

I Have an open case with apple for going on 6 weeks now. My senior advisor has no longer responded to my emails. I started cc Tim Cook on all my emails. Doubt if he actually gets them but I figured it couldn't hurt. If you get a better answer from Apple, please share. Oh forgot to mention. Happened on two separate 6s Plus's

Thanks jmco173, that's really helpful information!

I've also asked to speak directly with Apple engineers, but my senior advisor is having none of it. She claims that even her tickets take 24-48 hours to get an email response from an engineer.

In any event, they're stumped on the support end of things. This doesn't make any sense as there are clearly plenty of people with the same issue and it has been going on for some time now. Surely the engineering team at Apple has some documentation on what is happening. This information must be shared with support staff.

I'll update as soon as I hear anything new.

At this point, the fix they need to give all of us is the ability to APPEND our old messages to our current threads. THat is the only way I'll ever be happy....

Well add me o this tread as well. Same issues you guys are having. I have case open as well and one step they asked me to do was do a backup and restore on my iPad to eliminate it being a problem with my iCloud account. My iPad Air 2 restored properly and had all my messages in it. I left vm with my senior advisor today and am waiting for a call back. I hope this gets fixed. I thought i was leaving these types of problems in the past when i switched from android to iOS.

An Apple case manager told me Apple was "aware of this issue" and "working on a fix". I'm not 100% sure they meant the missing messages as well as Apps not restoring properly but I guess time will tell. Seems like a huge bug to me!