iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

Interestingly enough, my iPad is on 9.0.2, backs up to iCloud, and it has a copy of my iMessages, so at least the iMessages aren't lost, just text messages. It's really frustrating that I can't get them from my iPad to my iPhone 6s. I wish I liked my 6s more. I am regretting switching from the 6 to the 6s at this point. Laggy phone, locks up, and this is the replacement phone to replace a 6s that was even worse. I can't believe how many apps I had to delete and reinstall. The iMessage issue is just one of many. The iOS 9.1 release notes don't give me any hope that it will fix any of my issues, but I am hopeful it will at least address the lags, locking up, and crashing apps.

Hi, I have the similar issue when I got my replacement phone S plus 6 at the apple store, the first restore lost all my mess and call history... the 2 time I use my lap top and then I lost all my pictures... when I got my new phone first time all went smooth except some music apps which wasn't to important to me.. I had a copy still from my iphone 4 so I can look them up from there.. I don't understand.. how the 2 time I gain my messages back n call history.. then lost all my pics..it blows my mind.. the apple tech said u can't get them back.. I not sure where it push me in closing time they didn't want to help find a solution.. any suggestion be appreciated.. my one son has my old iphone. I think i deleted the pics from there.I have to check now if they happen to be on my old iphone.. can I bring them over to the new one? by the way I was on 9.01 version they updated my phone first b4 the restore to the 9.02 would that cause any diff? I hope u the best and find a solution...

I switched from my iPhone 5S to the 6S.

My screen cracked on my new 6S and I went to the Apple Store to get it fixed

They said for the price of the screen they'll just give me a new phone and swap it

So, I backed up my phone in the store to the iCloud back up and restored to the new phone

My text messages were not there

I was there from 230 to 6:30 PM I was there from 230 to 6:30 PM

everyone was telling me that my backup was too big and it will take time.

I deleted my shattered phone left it by Apple and went about my business.

Woke up this morning, hoping to find my texts instead I found myself on the phone with Apple

After three representatives we found out that there is nothing I can do except go back to the original five as back up that was three weeks old

They even sent me an email from the engineers saying there's nothing they can do about this

I am so disappointed because I am a longtime member of iCloud and I pay for 200 GB and I religiously back up my phone to the cloud and this is what I got after dropping my hard-earned money on a service and on a brand-new phone

if there is anyway or any solution please provide it

@mccjoe. At this point we have not found a solution. The bigger problem is that this continues in the iCloud backups

even if you use a back up from Your 5s and are able to restore your messages as of three weeks ago, your new iCloud backups will still not restore correctly if you were to need them. In other words you need to start backing up to iTunes to make sure you have a complete backup.

Hopefully Apple fixes this soon.

Ccan I just say that I did the iTunes backup following tech support help and it ended up losing all the messages on my iPhone. They are still missing and not in any of my many iCloud backups from phone, iPad or itunes

So after a few hours of continuous cycles of backing up, restoring, and resetting on 9.0.1 and 9.0.2 with no success of getting my iMessage, call history, and Shared Albums to come over from one iP6S to another iP6S over iCloud backups, I WAS FINALLY SUCCESSFUL!! I am not 100% sure this will work for everyone, but it worked for me, so give it a try and see if it works for you!

As of 10/21/15 Apple released 9.1

1. iP6S (I will call it phone A) with all the information I want backed up and transferred (including iMessage, Phone history, Shared Albums) that was running 9.0.2, UPDATE TO iOS 9.1

2. Run manual full backup of Phone A that is now running 9.1

3. Update software on new iP6S (Phone B) to also run 9.1

4. Now that Phone A is backed up on 9.1 and Phone B is running 9.1, reset Phone B to factory settings, and Restore from latest backup (that should be w/ 9.1). This should bring back your call history and iMessage/SMS that have been missing from some of our phones when trying to restore.

5. Sit back and hope and cross your fingers that you have the same fortune I did. I know this can be frustrating to deal with, but go through these steps, iOS 9.1 may have just fixed this for some of us, if not all. Good luck!! Cheers.

Thats great.

they deleted my old phone at the store.

What solution do you have if the old phone is deleted?

do I just keep trying to restore my new phone & hope the info comes back?

Apparently the info is somewhere in the cloud.

I am not sure if it will be of any benefit to do multiple restores with the same software. I believe the only reason it worked for me was because I was able to do a full back up and restore process after updating both devices to iOS 9.1. You can try updating just the new device, since it seems that's your only option now because the old phone was erased, and hoping that brings down the information via a restore once the new device is running 9.1.

It seems like the issue is on iOS 9.0.1/2, so maybe restoring your back up from an old back up (if you have any of those), might work as well.

Either way, good luck and let us know!

Does any of this fix the Health App?

If you have the old device then there is no issue as you can backup to iTunes encrypted and then restore to the other phone without issues.

The problem most of us have is that we no longer have the old phone as it was exchanged at the store.

No dice.

I backed up to the cloud with 9.1

erased the phone & restored with the back up from when I backed up on10/16.

The messages did not restore.

I Erased the phone & restored with today's back up.

that back up restored completely.

So it sounds like you were successful But you started your post with "No dice" and said you tried to restore from a backup that was done on 10/16, which i don't understand because that backup would not have been done with 9.1, which you need to have a chance at it working, so I'm a little confused.

No dice meaning, I lost all my texts from 9/24-10/16

i rely on those texts for business.

my 9/24 back up was from the 5s that was the full back up

any back up later than that was on 9.0.2 it seems that the back ups were not full back ups.

My experience with this is The 9.1 back up will restore anything backed up from 9.1

being I was able to restore yesterday's back up fully.

its a shame, I'm soooo upset with Apple.

Same issue...replaced brand new iphone 6s, restored from icloud backup. No messages, no call history, many apps are crashing and I have to uninstall and reinstall to allow them to open. Interestingly enough under settings->icloud there is no Messages toggle any longer? Apple please correct this ASAP!

Wow - Finally found others with this issue. I have been able to soften the blow tremendously, hopefully this will be helpful to some.

First, same exact issue. Apparently the iCloud back up FROM a 6S is the issue, because as we have all reported, when we restored TO the 6S originally, from the 6 backup it worked fine and messages were all there. But when all of us got a second 6S because of a genius bar swap, it didnt work. So ok, we all know that, just clarifying.

Restoring from the 6S backup gets you to a point of a white screen with black apple logo, where you are stuck (left it for 2 hours there during one attempt just to be sure). The only way out is a hard reset of device. This finishes the restore, but leaves you with no messages and no call history. So it seems that white screen / black logo is where the phone is either having a problem with some corrupt Messages and/or call History backup, and the reset jumps over it. I would love to think there is a way to fix that, but for now let's assume there isn't anytime soon and move on with our lives.

Here is how I turned 10 years of deleted text conversations into 30 days of deleted texts.

1. My iCloud shows 2 backups, 1 from my 6s and one from my 6. Since it is a different device it should be there for most of you. This backup shouldnt be older than September, since thats the earliest you all got your 6S.

2. First with the bad 6S restore on your phone, make sure to export all photos (at least the ones from September through today, to a computer.

3. Now if you erase the phone again and restore, this time choosing the 6 backup from September 25th-ish. This WILL have all of your texts up until Sept 25. Presumably, your mail and contacts are all non local, your apps haven't changed THAT much, maybe that game of sudoku you were in the middle of is reset to last months game.

4. You should now have a phone that is only missing your texts since you got your 6s (last month at the longest)

OPTION B

Restore the Sept backup, grab an desktop app called iExplorer, import all of your text conversations. Then erase again, restore to the 6S backup with no texts. And now you have your phone as it was yesterday photos and all, except no texts. BUT now your texts are all on your desktop, searchable exportable etc. (nope, don't work for iExplorer, just found it).

I have a spare phone so right now I have September restored to my old 5S, and latest backup (no texts) on my 6S. I haven't decided which Im going with. Im thinking it actually might be nice to have the phone clear of all those texts and attachments, and if I need to search my old convos I open iExplorer.

Hope that is helpful!

Blake

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