iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

I Spent 6 hours with the geniuses and no one thinks this is a big issue!!!!

not sure if you noticed, but after a restore where all your messages are gone, if you do get new messages, you will not get notified, they will not be in chronological order, if you get multiple messages, the order doesn't change, and most importantly, if you turn your phone off and back on, all those messages will be erased. (this last part they "fixed" by resting settings)

I have had the same issue. I have an open case with tech support. No resolution as of yet. Been a week.

In the mean time I am backing up to itunes every night. Those back ups have worked fine.

I am very disappointed in apple support. The tech never gets back to me. So I am stuck waiting.

If i get a resolution I will be sure to post here.

Just went through the same problem.

My wife's new iPhone 6s has been having issues. Because her phone has more important data I did a test run on my phone iPhone 5s 1st. My phone is on 9.0.2 and I did a full iCloud backup, reset my phone, then restored from backup. Everything came back perfect. We both just started using iCloud back up a few weeks ago. We previously just used our computer so the iCloud backup/restore was kinda a mystery to me exactly what it does and does not do.

Since my test run was a success on my phone (same OS but a different phone) I figured I would do the same on my wife's phone before the in store apple appointment since most of the time they won't replace a phone until a software reset was done and I'd rather not make 2x trips to the apple store. So I did a iCloud backup on her phone, reset, then restore from iCloud backup. The backup seemed to be restoring but when it appears to be done it went to the white screen with an apple logo. Had to do a power reset and the phone powered up. Seems that some settings were restored and some we not. The call history and message were lost which is the big issue. The store could not help me. One of the employees even experienced the same issue and said they worked on his phone the day before for like 6 hours and didn't get anything back. He showed me his phone with empty call history and empty messages and frowned....

Then I called tech support and they said nothing they could do. They also noted there was only one backup and there are usually 2-3. Even when I checked iCloud for the iphone 6s backups it showed no backups. The strange part is the phone shows one. Should have been 2 or 3 (since I know I have manually backed up atleast that many times) on her phone.

Seems like there is a major bug or data issue. Apple should really send out an email to all iCloud backup users warning them of the issue, giving a work around for the time being (such as disabling locate phone then doing a manual backup on your PC before taking your phone in for service), and providing an update when the issue is identified and fixed.

Yes. It is definitely an issue.... Hoping for a fix to avoid loosing all my Apple Health data and SMS history.

https://discussions.apple.com/thread/7252301

https://discussions.apple.com/thread/7269045

https://discussions.apple.com/thread/7258082

https://discussions.apple.com/thread/7221579?start=0&tstart=0

http://forums.imore.com/ios-9/343086-restoring-icloud-backup-ios-9-02-issues.htm l

FYI -- after i made a phone call, i can see my recent call history come back. But the same is not true for iMessages... 😟

Weird. I just started fresh w/ the replacement phone by setting it up as a new phone and pulling down iCloud stuff. So I lost settings and some other items. The weird part is that the call history just got pulled down..... Very strange considering it was not restored from a iCloud backup.

NNearly identical issue here: New iPhone 6s was not working right, so I went to the Apple Store and got a replacement phone. On the original new 6s, the messages and call history came over fine with the iCloud backup restore. O. The replacement 6s, no call history, no messages, and the same hang-up on the white screen during the restore process.. So bummed. At least my iMessage history is on my iPad, but SMS from my android-using mom are gone, including photos. Grrrrrr. Apple needs to fix this.

Same issue here, after having my defective 6s Plus replaced with a new one yesterday. I was able to use a 5-week old backup successfully after failing with several more recent ones (white Apple logo screen freeze, then empty Messages and call history), but I'm now missing 5 weeks of messages which is totally unacceptable. And even if Apple were to come up with a fix tomorrow or next weak or next month, then all of the new texts I'm writing now would be erased when I restored with yesterday's backup.

So not only does this highlight a huge bug that is causing a lot of wasted time and lost data, but it also makes it painfully clear that Apple needs to come up with a way to have Messages synced across iCloud like email. Whatever they are doing now with iMessages is not a true sync but more like a push. Periodically in the past I'd have inexplicable inconsistencies across my devices even though everything is registered with iMessages and I have my phone set to push texts to all other devices. A true sync service would fix this, too.

Same issue here! Very Frustrating that there is no fix yet!

Well after 8+ restores using various iCloud backups and restore methods (Erase all Content & Settings, iTunes restore using fresh download of 9.0.2) I decided to give Apple Support a call to see if there was any other hope. The support person didn't really have any suggestions and even went as far as telling me that Messages are no longer backed up in iCloud/iOS 9, which honestly baffled me. I referenced Apple's own support article that says Messages are indeed backed up and included when restoring (when going from iPhone to iPhone, iPad to iPad, etc.), as they always have been in the past. He told me that the article is outdated......okay buddy!

After he told me that I knew I was done, I can only go so long without the use of my phone. I've already spent my entire Sunday trying to get my replacement phone back to the same state my previous device with no luck. I have to assume this is a 9.0.2 bug, when I restored from my iCloud backup from my to 6 to my first 6S, everything restored like it is supposed to. Apple is no longer signing anything below 9.0.2 so I can't try 9.0.1 or 9.0. I have no choice but to move on without the messages, once you start using your phone and receiving new messages, any hope of getting the others back is lost.

Still Perturbed Patrick

I noticed while doing my restoring my storage being filed up so i decided to see what was taking up space. I can clearly see the messages label in usage going up. I had around 13gigs of messages. I figured it was was going to restore them all. I was wrong i check back a few hrs later and messages dropped down to 1.3 gigs. which is funny because the messages app sows its empty. iCloud clearly backs up the messages and even starts to down load them. This is extremely frustrating. I have messages I don't want to get rid of/can't get rid of in there. I just started using iCloud backups last week even bought the 1 TB sizes.

AM having exactly the same response - none!

Already tried on 9.1 earlier. deleted 9.02 backup. Made fresh 9.1 backup. Factory reset 6s plus to 9.1. Restored via icloud backup and issue still persists.

i am making a local iTunes backup every night until this gets fixed. Very frustrating