iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

I was also referred to a Sr. Advisor. Changed password to a temp password so the engineers could take a look around.

On a positive note, my call history (appears to be full) restored this afternoon. Suspect it is the magical Apple Engineers at work.

Sr. Advisor informed me that they are aware that this is a wider problem than just a few isolated events. I get the sense it is centered on iCloud backups since every advisor I have spoken to first asks if I have an iTunes backup.

I'm holding out faith that it is being worked on and will be resolved!!

GH

PS - Yes, frustrated as well - but am still considering it a #firstworldproblem.

Yap. I am also missing messages, call log and healthkit data after fresh restoring from my icloud backup. So when will Apple fix it?

My Call history has restored even when setting up a device as new.

For me, I think it either saves it to iCloud as a seperate sync (like contacts), or it's syncing with another device you may have on the same iCloud account.

I have my macbook (with Facetime, has a call history), and my iPad (also facetime, has a call history). With my iPhone set to do the wifi calling thing, I believe it's syncing the call history too.

So, sorry to disappoint, but if you have another device you're logged into for Facetime, it's probably syncing from that and isn't Apple fixing something yet..

I'm having the missing data issue too. I've been posting on this thread: Re: ios9 icloud backups missing information

I'm also waiting for engineering feedback, and my iCloud account is in "troubleshooting" mode.

Guys Casey did it! Casey from apple support figured out the issue! I had the same problem as everyone else in restoring my messages, phone call log, crashing apps etc and Casey, senior support specialist at apple took the time out to listen and troubleshoot the issue. While having the apple engineer take a look at the software glitch, she told me to restore the iPhone in iTunes to get a new copy of the IOS on the device and then during the Setup, restore the most recent iCloud backup again and voila! it worked! It turns out that the recent iphone 6S replacement devices may have faulty software on them and just re-installing the latest software from apple via itunes will fix the problem so I finally got all my messages, call log, and photos in correct order back 🙂 Hope this works for everyone else! Dont forget to backup your device on itunes as well before you hit restore! Finally the misery is over!

I Don't know what was different for you for it to work, but it didn't work for me.

Ive tried it it many times recently and each time is the same result of missing data.

The only way it would work, is if there's a new iOS build they've just released, that has a fix for the issue.. Or they've fixed the broken iCloud backup, and suggesting it's the itunes software download that fixed it.

I had emailed my good old buddy Tim Cook a few days ago, and I had a reply from the exec support team. They took over my case from the senior iOS advisor that I'd previously been dealing with.

I've had a couple of calls from them, and information was the same; engineering was looking into it still.

I've had a call this morning to ask me to try again, restore my iCloud backup as there's been some updates and it should be fixed.

I asked what the updates are, and he's told me they've fixed a server issue and the restore should work fine now.

He's suggested I try my most recent backup that I first noticed the issue with (14th November for me).

I'm in work for the next 6-7 hours so can't try until I get home.

Once i try, I'll post back about how it goes.

But isn't that a merely half baked solution as well?

If I'm now able to restore my (up until now) faulty iCloud backup from mid november, I'd lose each and every iMessage on the iPhone from then up until now, wouldn't I?

Or are those two datasets somehow being merged?

That was my understanding, that it'd be my backup from mid November and I'd have a gap then, between then and now.

I didn't think to ask, but I'm going to try, if I do a backup tonight based on my current faulty one (so should have everything up to mid-November, plus any health and messages since then), then restore that and see what happens.

It's not clear if it's a server fix for all future restores, or backups, or if it was just a fix for existing broken ones.

So I don't know if backing up this current broken data, will then restore back "fixed"... clear as mud ha.

I'll give a few options a try tonight.

Actually, I'll ring now and ask.

On reading your comments I've just tried my last backup (which was 22nd November) - and all seems to be loading fine - call history back, as well as all my messages.

I will now try the back up that I did earlier today and see if my messages and call history (as long as new messages since last back up) are there and let you guys know.....fingers crossed - if not I've only lost a weeks worth of data - not so for some of you

Ah great, thanks for trying! Yeah that would be good to see. And whether there's any health data gaps on your backup earlier today, if you could check that once you're done?

I called, but the exec support guy isn't a tech guy so didn't know. He's going to get someone to call me back.

So, I was put through to a tech support person about generally backing up and restoring. Stated, without knowledge of the case, that if the issue is fixed then I should be able to backup and restore and have my data.

He'd suggested doing an iTunes backup and restore as "the preferred method" but I know that it won't work.

I'll email the exec support guy with my specific question, and ask him to forward it on to the engineering team for now.

I'm hoping that it works as my backup file seems around the same size as that of the 22nd, and there wasn't much new data on it - and 5 years worth of texts were missing!!!!

Give me about half an hour....and keep your fingers crossed!!!

Unfortunately I restored the back up I did earlier today and all my old data was missing - so looks like its only fixed the original back up - although now this is working I'm sure there's a workaround using an iTunes backup I would suggest;

restore the old backup and then

backup to itunes

erase phone

restore new back up from icloud

transfer messages from iTunes backup

Backup again!!!!

The backup you did earlier today, then restored - did that have any data on it? or was it still all missing, nothing in health app? Also was that backed up to and from iCloud?

Also, your suggested steps - How would you transfer the messages from iTunes backup? A 3rd party tool?

Would that work for Health data (if it's at all retrievable)?

Apparently I have read in other threads that your can select your messages etc from iTunes backup directly and then transfer them onto the phone - one of the geeks told me this in the apple store last week. Not entirely sure how it is done though - google should be able to provide a little insight,

Unsure about health data as I don't use it on my iphone.

Apple must be sorting a proper fix where data can be merged I would hope