iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

I was able to do a proper restore from my Nov 24th backup. Lost over a week of health data/imessages but I am happy to have 5+ years of imessages back.

Health data also returned FYI. I am not terribly worried about a week's worth of data being lost.

How? Please provides steps...Thank you!!!!!

Read above. As long as you didnt overwrite your iCloud backup after losing all your messages you can restore it properly now. You wont get any of the data you recorded between restores but 5+ years of data is better than losing only a week.

The white screen/black apple logo freeze is also gone. Apple appears to have fixed the 'server issue.' Thank you to everyone who bugged Apple (r-m you in particular) for helping to fix this.

Hi all

Restoring my backup now - I've got past the point where it would previously freeze on a white screen with no problems yet. Looking promising!

My iPhone has just successfully restored, with all the missing data gone!

Of course, all the data between the 17th of November and today is gone, with no apparent way to merge the data. Oh well.

JacksterD wrote:

My iPhone has just successfully restored, with all the missing data gone!

Sorry, just want to check - all the missing data is still missing, or it's back now?

Sorry! In my excitement I said the exact opposite of what I meant to say.

Editing the post to fix it, hah.

EDIT: It appears I can't edit the post. Just to clarify, I meant to say that all the missing data has been restored after restoring my iCloud backup. Of course, this means users affected by this bug will have to restore one of their old backups to get their old data back, and they'll lose message data and health data from between now and the date of the backup you restore.

Fantastic. I'm glad it's fixed for people :-) About an hour left of work until I can go home an try mine!

I have asked the Executive support guy to forward an email on to the engineering team for me, asking about current state of the bad restore.

My iPhone has the broken restore from 14th November, which I've been using since then. I've asked them if I back this up to iCloud, then restore it back to my iPhone, will it be okay? I've asked if there's a way of keeping both the data up to 14th, and the data between then and now.

If it's a case of backing up to iCloud and them going in and fixing something, that'd be awesome... I'll try myself tonight anyway, and will let people know how I get on.

IIt's good that they fixed it but for the original people who experienced this issue in October, it's not much of a use to us now. Since all this does is allow us to choose betwen am empty phone and in tact restore from 30 days ago. We had this exact option when the problem started. We had the ability to restore from the back up of our 6 on September 25th when we got our 6S.

FOr for people who just experienced the issue its awesome. For myself unfortunately it's now been too long that if have to again lose a month of new data.

so I'm sticking to my decision I made last month. Backed up the texts from the September backup, using iExplore. And starting with fresh phone.

B.

That's kinda what I wanted to know from them. If people have stuck with the restore that had bad data, were to now back up to iCloud, will it be fixed and will there be all data there.

If there's not, they could do with providing a tool to merge the two sets, or at least do it themselves.

With this iExplorer, can you insert data too or just extract? I assume you cant insert. But is there an app on jailbreak that could so we can merge the text messages?

I've been using my phone from back up I did on iTunes in mid October. I'm missing my text messages from mid october to mid november when it was backed up to icloud.

I ended up restoring a two month old iTunes backup. ****** off I've lost my photos and messages and app changes from the last two months, but happy I got all my messages back.

I'm sticking with iTunes backup from now on. It has never failed me. I'm kind of sour about iCloud after this.

Don't forget to let apple support know how annoyed you are at the situation, otherwise they'll just think people were happy with the fix and leave it at that.

Well it is still not working for me. Just wiped my phone and restored from a backup created this morning. Still no messages ect.

Maybe the fix is only for some or maybe they are fixing it gradually. Sticking to iTunes. Very frustrating.

I'm just about to try that myself. It's taken ages to do a backup to iCloud!

I think it may only work for existing backups and not new ones.

I've just done a backup to iTunes and had a look at the diagnostic information that transferred over.

There's several HealthDB logs, and the majority say it's inaccessible/corrupt.

So my guess it is it wasn't just a case of health app not being able to read the data, but the health database actually locked, so iOS couldn't read/write info, and so nothing new could be saved.

So, my backup from 14th November will be the most recent available with the latest health data possible 😢

Shame I can't verify that with apple though. I'll see what they reply tomorrow, from the email I sent earlier today questioning the above.