iphone 6s camera lag

I’m experiencing an issue with my iPhone 6s where the camera app is sometimes very laggy when starting up. Most of the time things are fine – I open the camera app and instantly see images from the rear camera. However, on occasion I will get either the last photo taken showing or (more often) see really slow updates (like a frame a second) from the camera for 5-6 seconds before it becomes usable. I haven’t seen anything online about others experiencing this issue, so it would be good to know if this is an isolated hardware issue or something others are seeing (and likely to be fixed by a future software update). FWIW I have done a complete restore on the phone via iTunes without the issue being solved.

Posted on Oct 4, 2015 7:56 AM

Reply
318 replies

Jan 22, 2016 10:38 AM in response to pjosborne

Hello All,

Yesterday afternoon i was in Apple Store La Cañada in Marbella.

They confirmed me that it is a software problem.

This is the resolution from Apple:

"Cliente experimenta con aplicacion de camara nativa de ios para iphone que se queda congelada en negro y a veces incluso la ultima imagen que paso por objetivo sin si quiera haber hecho una foto, diag todo correcto vmi ok, realizamos restauracion en dfu para descartar problemas de sofware y sin recuperar copia de seguridad..."


I explained them the problem and they told me it was(IS, cause the problem didn't disappear) a software problem. The performed a complete diagnostic with an Ipad, VMI OK(Dont know what it's!)DFU restore and configuration as new iPhone without backup restore. Ahh they took over 10 min checking the hardware (at least they told me that) in a workshop behind the Genius Bar. All ok.


After 30 minutes the same random problems....

Unfocused image 1-2 second before camera ready.

Black screen, to solve this you have to force close the app or swipe to video, time lapse....

A sharp image over 1-3 second never taken!


i am bored about this issue, hopefully a new IOS version fix this issue....

Jan 25, 2016 11:45 AM in response to pjosborne

Hi All:


I have iPhone 6s 64 GB (iOS 9.2.1), same issue, yesterday I was in hurry & tried to take a picture but the camera as usual stacked.


I wasn't able to use the stock camera app, then I used another app & every thing was good.


This is a very serious issue & an important matter in the age of smartphone Journalism, where huge increasing number of reporters & others are depending on smartphone camera to capture the moment of events & publish it to the media.


Apple should look seriously to that issue and fix it as soon as possible.

Jan 25, 2016 12:13 PM in response to tarek1980441

I went to apple store to get this issue checked at store. They did some diagnostic test and found some apps to be crashing ( "seeking alpha etc" ) . I did observe seeking alpha crash sometimes, but what I cannot understand is how this is related to camera .


Store guys suggested me to do full restore via itunes. I did it and still this issue is present. Currently only skype and whatsapp have access to camera.


One more thing i observed is , when this issue occurs and if i capture my monitor, i can see a wave (like screen refresh rate , not sure what it is called)

Attaching the images .


The store guy also tried launching camera app in his iphone 6 plus , I could see a black screen for 1 sec before the camera launched properly


When camera launches properly:



User uploaded file

When I see issue with camera

User uploaded file

Jan 28, 2016 9:24 AM in response to rahulsk

i guess there is a software problem that causes this lag because whenever i acsess the camera by whatsapp, google keep etc. there is no lag at all. the camera is instantly ready but if i launch the camera app itself one in 4-5 times i may see that lag ( black screen or frozen image 1-2 sec. )

i strongly believe that apple will fix it on ios 9.3 or some future software updates. if not, i'll be surprized to know its a hardware issue then the only solution would be to swap it from apple.

Feb 4, 2016 1:55 AM in response to tran xuan

nope, i dont believe its related to location services. mine has been off since the beginning, no change.


as i said before, since any app that has acsess to camera, say whatsapp, whenever i launch the camera through that app, i havent witnessed any lag at all.


but the camera app itself is laggy from time to time, which makes me assume it is related to camera app functioning, something,some features like live photo could be culprit.


that easily can be solved by a future ios update, 9.3 or later.


the point is, does apple know about this and are they gonna fix it? i think nothing is wrong with the hardware in our iphones..

Feb 6, 2016 3:50 PM in response to pjosborne

Hi Guys,


I've uploaded video on youtube which shows my camera issue ( 64GB iphone 6s unlocked one ) . Sometimes I do see camera freeze for 5-6 seconds or more .

I have not been able to capture this as its unpredictable and occurs rarely


These are the links which shows the 1-2 sec delay.

https://www.youtube.com/watch?v=DY4-_BjjNKY

https://www.youtube.com/watch?v=o1YWMZ2XIhg


Hopefully I can capture the 5 sec freeze issue this week itself


Guys ,please try to capture video and we can show this as proof to Apple.


Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 6s camera lag

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.