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iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

Reply
180 replies

Dec 18, 2015 1:07 PM in response to Cedric Frenette

I am sick to death of it. my macbook pro is about to be slung out of the window. Anything I do I get the beachball whether it is renaming songs(they disappear into space when it freezes) I went to 8gb of ram didn't fix it, updated made it worse cleaned unwanted songs out and it progressively worse. I boot it and it hangs, if somehow I get past the booting as soon as I move the mouse it gets the beachball, and if I can get passed that type in an artists and beachball. I transferred everything to Apple for the music. Macbook Pro, iPhone 6+ and iPad II. they have just about seen their last money from me. it defeats the purpose of using apple if the one thing you use it for doesn't work. Im tired of sending reports because we all know that does absolutely no good. guess Ill come back in 2 hours and see if I can access it yet or I have to force quit and walk away while it checks the library again I HATE APPLE&*(&^%(^(*^(*^

Dec 18, 2015 1:14 PM in response to djweaz

@djweaz - have you updated to the newly-released versions of iTunes and El Capitan? I was experiencing horrendous issues with the older versions, successfully downgraded iTunes for major relief, but have since upgraded and am thrilled to see the issues resolved. You may have something else going on, and a visit to the Genius Bar at the Apple Store may be helpful — but if you haven't yet updated, you may wish to do so. It seems counter-intuitive to suggest further upgrades when other upgrades CAUSED the problem, but the difference is amazingly positive. Give it a try!

Dec 18, 2015 1:17 PM in response to djweaz

Have you upgraded to the latest version of iTunes (12.3.2.35)? That fixes all the problems.


Also besides just whining about it there are several fixes listed in these threads so it's better to read through first and try to solve it on your own before just adding to the pile. These threads are here to find solutions and more often than not they are there — you just have to look.

Dec 18, 2015 5:30 PM in response to djweaz

Take a deep breath and do the following up grade to itunes 12.3.2, and also upgrade to os x 10.11.2. IF you do not want to download from the app store utilize your option of downloading both to your Macbook pro and then perform the upgrade. If you want you can use appzapper to delete itunes 12.3.1 and reinstall itunes 12.3 but I suggest you upgrade to itunes 12.3.2 it will solve your issues.

Dec 23, 2015 5:38 PM in response to bigtim013

Do you want help or think that this a joke?

First move your itunes library to an external drive. After you do that, follow these steps.

Run either Tech Tool Pro 8, or Drive Genius to ensure that you have no bad blocks on your hard drive.

Having too many bad blocks can cause many problems such as yours. If you do have issues with the hard drive get a new one, if not follow along.

Defrag your hard drive.

Reinstall El Capitan the latest version.

After you do that proceed to delete itunes from your system.

Step 3 you will then reinstall the latest version of itunes.

Once complete restart and then open itunes holding the option key.

Then locate your itunes library on the external drive and it will work fine keeping your playlists and library intact.

After initial start up you will then have a fully functioning itunes with all your music intact.

iTunes 12.3 with el Capitan not responding

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