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iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

Reply
180 replies

Dec 27, 2015 2:55 PM in response to atp327

Yea. This all is a joke. Not one suggestion has worked. For a stupid spinning ball. I'm not tearing apart my entire computer for something else that wont work. So you've done what you have suggested on my same 2008 MacBook Pro and it worked for you. Grasping at straws is not a solution. I appreciate the suggestions but someday Apple will actually fix it by me just installing a new version of iTunes. Thanks for all the help. Stop replying im done.

Dec 30, 2015 5:46 PM in response to Cedric Frenette

Been referring to this specific forum topic "iTunes 12.3 with el Capitan not responding" of 18,000 views, 162 replies (and counting) since it was started October 2015. This forum topic seemed to be somewhat related to my own problem with iTunes.

Not counting all the many, many other different problems mentioned in the hundreds of other topics flying around this user-based support forum.


The main issue – iTunes being unacceptably slow to respond – is an issue that has been around before El Capitan.

Almost everything you do in iTunes – create a new playlist, move a playlist into a playlist folder, rename a playlist, you name it – takes 15 to well over 20 seconds to process from beginning to end.


As of today December 30, I upgraded to the latest version of El Capitan and the latest version of iTunes. Neither of those actions have fixed the exceedingly unworkable slow behavior of iTunes on my system.

My computer setup, both hardware and software, are in very good order. This is why I have to conclude that the problems I've noticed with iTunes must be a result of changes in the iTunes application (and its interaction with the Mac OS).


When I first started using iTunes around 15 years ago, it was a good media manager (and pretty much the only one). Fairly reliable. Normal response times.

As a loyal Apple customer since 1985, I decided to follow my trust and use iTunes as my main resource for storing and organizing a massive CD and vinyl music library.

Now, after countless hours of work creating a very large library of detailed playlists, I regret that decision. For others who have created large iTunes libraries (and there are many of you out there), I am fairly certain you are having the same bad experience.

From reports on this forum topic, even people with modest iTunes libraries were having problems. (Excluding, of course, those folks who may have inadvertently goosed their systems in some other way.)


Over the past couple of years or so the performance level of iTunes has suffered a sharp decline, in proportion to the exuberant transition of that application from a pretty good media manager into a bloated software online media-selling vehicle. Shame on Apple.


Suggestion to Apple:

Split iTunes into two separate applications.

One as a robust, performance-driven, standalone media manager database sans anything even slightly related to the marketing enterprise.

The other as a dedicated Apple Media Store program.


iTunes, in its present iteration, doesn't work properly and has more problems than the Apple Support Community forum can handle.

Feb 28, 2016 4:30 PM in response to Cedric Frenette

I have solved the issue! 😀 You need to go into the application tab from finder. Find the itunes app. Since it is "required" by the system you are not able to delete it. Right click and the itunes icon and press get info. Unlock the window by pressing the lock on the bottom right after expanding it. Under sharing and permissions change the tab that says "everyone" from read only to read and write. This will allow you to delete the app. You can then manually download and install itunes from the apple website. After installing launch itunes. Your library will not have changed since you only deleted the application, it will be as if you never had a problem.


Itunes Download: https://www.apple.com/itunes/download/

May 13, 2016 3:22 AM in response to lizzysaurus

El Capitan is sch a nightmare,I so wish I had not upgraded my system.My iTunes keeps going into a constant spinning ball when I try to do anything on iTunes.

What was worse was when I updated to el Capitan every time I turned on my MacBook Pro I suddenly got a "guest user" as well as myself on the opening screen and of course I did not have a password for this imaginary guest user.I solved it by starting up with file vault turned off after trying all sorts of things.

What is going on at Apple these days? we never used to have these sort of problems.

May 14, 2016 5:37 PM in response to Michael From Boston

Michael From Boston wrote:


I have solved the issue! 😀 You need to go into the application tab from finder. Find the itunes app. Since it is "required" by the system you are not able to delete it. Right click and the itunes icon and press get info. Unlock the window by pressing the lock on the bottom right after expanding it. Under sharing and permissions change the tab that says "everyone" from read only to read and write. This will allow you to delete the app. You can then manually download and install itunes from the apple website. After installing launch itunes. Your library will not have changed since you only deleted the application, it will be as if you never had a problem.


Itunes Download: https://www.apple.com/itunes/download/

I had my hopes set extremely high for this solution to work.....but no....it didn't work for me. 😟 Any other solutions?

May 15, 2016 5:17 AM in response to Cedric Frenette

So I think I finally fixed mine...


First I deleted iTunes using "Michael From Boston's" instructions. Afterwards I turned off my wifi like "Tyke999" said to do. Then I installed a fresh copy of iTunes (keeping the wifi off). I had to let iTunes perform the "scanning for gapless play" sequence. Look at the top right of the iTunes window, there's a rotating loading circle indicating iTunes was performing something. After that sequence was done, I turned my wifi back on and no more spinning beach ball. Hope this helps.

iTunes 12.3 with el Capitan not responding

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