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iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

Reply
180 replies

Nov 28, 2015 3:55 PM in response to wendyfromhouston

For those of you who are gun shy about messing with terminal.

Download appzapper then zap itunes 12.3.1. Download itunes 12.3, install and your itunes will work again. Make sure you block the itunes update by going to the app store and right clicking itunes 12.3.1 and then hide it. Also block itunes from updating within itunes itself. These steps will stop itunes from automatically updating. Make sure you are re-installing itunes 12.3. If you do not block itunes update it will automatically update to 12.3.1. Hope this helps.

Also this does not resolve the login issue.

Dec 5, 2015 10:26 AM in response to richardfromwaterford

Couldn't agree more! Have been wrestling with a near-unusable iTunes since update to 12.3.1 and have been extremely gun-shy about trying other solutions mentioned. Now, PROBLEM SOLVED! Turned off "automatically check for updates" in iTunes preferences, but have not yet been able to "hide" the iTunes 12.3.1 suggested update in App Store. Right-clicking on it as noted elsewhere only brings up dialogue box allowing me to "Skip This Update" manually. Oh, well - good enough for ME.


To be clear, I'm talking about the method of un-installing iTunes 12.3.1 suggested by Plux Quba on previous page of comments. Was able to delete iTunes from system, download iTunes 12.3 elsewhere and install. Opening the new (old) version of iTunes immediately recognized my library and began to play without issues. Cannot express how relieved I am!

Dec 11, 2015 3:58 PM in response to rockmyplimsoul

I just refreshed my App Store and 12.3.2 was there. Playing music is working great with the update so far: iTunes opens fast, no beach balls.


The only issue I am still having is Home Sharing is not working with my ATV4. I can stream *to* the Apple TV 4 but it is not grabbing my iTunes library with Home Sharing at all.


Still, congrats to Apple for fixing these issues.

iTunes 12.3 with el Capitan not responding

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