iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

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180 replies

Nov 19, 2015 4:46 PM in response to Cedric Frenette

Can someone try this? It might have worked for me. I did the reinstall several times so that might also be the reason that it worked. I've been noticing behavior that seems to be a window or spaces issue. I created several extra spaces, although I don't think this really was part of it. In the dock icon for iTunes click and hold until you can assign iTunes to the specific space. After an install, Itunes wasn't working and I did this and it popped up normally, works fine.


User uploaded file

Nov 22, 2015 6:28 PM in response to Plux_Quba

I have followed your instructions (which were very complete AND explicit, by the way...thank you) and have switched back to ITunes 12.3 and am now no longer a prisoner of the f...... beach ball of death. Thanks for giving me the ability to correct this. I will be thinking long and hard before I trust any updates Apple puts out and not automatically install them as I have in the past. As far as I can tell, they have been essentially silent on this problem with ITunes and are leaving many loyal customers hanging, figuratively and literally.

Nov 23, 2015 2:35 AM in response to Cedric Frenette

Ive got 3 Macs only a year old all with latest version of iTunes all having the same fault. iTunes is extremely slow in some cases crashing and causing me to force restart. I've noticed since 12.3 came alive the video playback whether it's standard definition, 720p or 1080p the playback is horrendous. Jumpy movement and constantly Pausing and restarting, pixelation when skipping etc. I know it's not my network as I have home sharing on and the playback on my iOS devices is great, smooth and not stopping and starting. I'm hoping apple will correct this I'm there next update.

Nov 23, 2015 10:49 AM in response to darrenfromdenver

This is the method I mentioned in my long post earlier in this thread that doesn't require another app.
If you get the [ "iTunes" can't be modified or deleted because it's required by OS X. ]

You can uninstall iTunes 12.3.1 in the following way;


01 : Locate iTunes in the Applications folder, click on it and press ‘Cmd key + i key’ for the info panel.


02 : Click on the padlock at the bottom of the window that appears (type in Administrator Password if needed to unlock).
Now change all the permissions to Read & Write. Re-lock and close the window.


03 : Now you can drag the iTunes app into the trash and delete it.

Nov 24, 2015 7:27 AM in response to darrenfromdenver

We all are having issues with 12.3.1 which is directly linked to both itunes and el capitan. What I would like from everyone here and anyone who reads these posts for the hard work we have done to give people different work arounds is to complain directly to Apple. they being the engineers and Tim Cook do not read these posts we share. A direct approach is all that they might adhere to.

Nov 24, 2015 10:33 AM in response to atp327

This has been going on too long. So far, the only fix I have found is to downgrade iTunes, and that's not acceptable. I have been advocating contacting Apple directly for the last month.


Please use Apple's feedback page, bug reports, and direct contacts to Apple's tech support to complain. Posting here is preaching to the choir -Apple doesn't monitor these posts, as a rule (although they do censor them from time to time).

Nov 25, 2015 11:07 AM in response to Cedric Frenette

iTunes running slow, solution found via apple help, 1.5 hours with apple help, first deleted thousands of Cache files, then simply created a new iTunes library, named to suit, and then in iTunes File dropdown menu clicked on add to library, found itunes music file (in music on my mac) clicked on it, selected music wanted (chance to prune unwanted tracks & albums) clicked on "open" at bottom of page. Nearly 30,000 "tunes" then copied to the newly created file and wonderful to find iTunes was fully operational! back to full speed, no hint of the beachball! Hope this works for all.

Nov 25, 2015 11:13 AM in response to Paul Isle of Wight

Glad this worked for you. The thing is, many of us realize that creating a new library would fix this issue. The problem is losing hundreds of playlists in the process. The latter represent a lot of time and effort. I don't have the energy/patience to recreate all my playlists to deal w/ a problem that Apple created in the first place. Or were you able somehow to keep all your old playlists? If not, this solution won't work for many of us.

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iTunes 12.3 with el Capitan not responding

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