iTunes 12.3 with el Capitan not responding

I've followed this tip: See the answer in context

Then i've reinstalled iTunes 12.3.0 *************

For the moment, the problem is bypassed! 🙂

<Link Edited by Host>

Thanks! You just saved me £25 worth of a call with Apple Support. This worked for me (so far so good cross fingers touch wood pray to all gods) and as a thank you some imaginary but very tasty chocolate cupcakes are winging their way to you over the interwebs 🙂

Edit: oops. Didn't see you'd already reverted to old iTunes.

Same or similar problem. I tunes play but the user interface hangs stops at say 4 second and doesn't pick up the next song until 34-40 second later on the interface. Beach ball of death frequently Haveto allow massive amounts of time to load and find the iTunes library

Happen right after the latest El Capitan Update.

John Moon wrote:

Same or similar problem. I tunes play but the user interface hangs stops at say 4 second and doesn't pick up the next song until 34-40 second later on the interface. Beach ball of death frequently Haveto allow massive amounts of time to load and find the iTunes library

Happen right after the latest El Capitan Update.

I was told when I spoke to Support at Apple yesterday that it was their servers. I checked earlier today and it's MUCH faster. You can check with them about it. Also other parts of iCloud were similarly affected. That should be a good clue that it wasn't your computer... Try on other devices that were working first before you panic. That's my 2¢.

My issue is that I had 12.3.1, had the issues, reverted to 12.3.0, no problems, iTunes (accidentally) auto updated to 12.3.1 (before I found the right prefs to change), and the issue was beyond just delays/hangs. If I played a video, the sound would play for a minute or more before the video showed up. Another problem, the video played in a new "space"/window rather than atop the iTunes window. All of that is local files etc. I don't see how Apple's servers would cause such problems for my local, on hard drive files. All back to normal again after I returned to 12.3.0.44. For me, anyway, more problems than just slowness. I think there are bugs in the 12.3.1 update. I'm certainly not going back to 12.3.1 any time soon...

Russell Madden wrote:

My issue is that I had 12.3.1, had the issues, reverted to 12.3.0, no problems, iTunes (accidentally) auto updated to 12.3.1 (before I found the right prefs to change), and the issue was beyond just delays/hangs. If I played a video, the sound would play for a minute or more before the video showed up. Another problem, the video played in a new "space"/window rather than atop the iTunes window. All of that is local files etc. I don't see how Apple's servers would cause such problems for my local, on hard drive files. All back to normal again after I returned to 12.3.0.44. For me, anyway, more problems than just slowness. I think there are bugs in the 12.3.1 update. I'm certainly not going back to 12.3.1 any time soon...

Sorry, Russell. My advice was to someone else who experienced an issue with specific functionality. I did not imply or state that the solution I was told about was to anything other than my issue, rather it MIGHT be related to someone's issue regarding slow performance that I reported in the thread started by that poster and it was directed to him. If it helps someone else, great. If not I'm sorry. BTW, I'm not an Apple employee and they generally try to help with issues. If it didn't work for you and you now have success with iTunes' older version that's nice. My iTunes is better now on 12.3.1, that's all I can say, and fixed without further intervention on my part. It's very possible this has been rectified on its own. Hope so. I didn't see you particular problem before. I also didn't see any posting of status.

Good Luck!

i have the same issue, i have the latest el capitan and i updated my itunes to 12.3.1 (MANY TIMES) but still wont install. i tried to restart and shutdown but still in itunes 12.2.. that's why i cant restored my backup from iphone 6 to iphones 6s because it requires itunes 12.3. what will i do please? it wont install the latest itunes and i cant restore my back up to iphone 6s.

HI David, did you get a fix for your particular problem, because I am suffering the same issue. Everything else seems to work ok, and my content is there etc., but having signed out, I am unable to sign back in. If I click on the sign in icon on main window nothing happens, no drop down menu or anything. If I try to access from Store in menu bar, sign in doesn't work there either. The same for any other choice there like authorise, deauthorise and so on. All other aspects of functioning and menus are fine though, so it just seems related to the store account part.

That is the exact problem I am having, craigriches.. I have tried to buy albums and I can't do that.. I can't buy any movies, nothing on my computer..

It is disabled.. I can play everything I have already, tho, with no problems..

HI Wendy, I am glad I am not the only one! For added info, I am on the latest version of EC and using the latest iTunes version 12.3.1.23

i have the same set up on a MacBook Pro retina and am still signed into iTunes on that. Everything looks ok, but I have found that if I try to select Account Info from either the sign in drop down or the footer menu in main window, it doesn't respond at all. The same goes for the menu option View Account from the top menu bar. This doesn't respond either, whereas everything else does.

Gotta be a bug, surely?

Sorry for any confusion. I realized yours was a specific concern and did not apply to me. The only reason I replied to your post was to let potential others know that the same symptoms were occurring across a range of configurations. Guess I should have just posted a general comment. Best.

Update on this: I logged out of my account on my Macbook Pro Retina, and "what a surprise"!! I can no longer log in. Problem is exactly the same as my iMac now with non-responsiveness of anything to do with my account and inability to buy anything etc., because of course I am not logged in. However, my content is all there and playable/viewable.

😟

The takeaway from this would be DO NOT UPDATE AND DO NOT LOG OUT!

No, I never found a solution. In the end I reverted back from El Capitan when I started having Mail issues in addition to the iTunes account freeze. Once I'd reverted the issues went away, so there was no long-term consequences to my iTunes account. I'd thought to wait until the .1 release to try again, but given your similar issues I may wait some more....

Just noticed that my iTunes is now working (12.3.1.23). No action taken on my part...just started working. Sounds like Apple still has a ways to go, but want to thank Wendy and the numerous people who drew Apple's attention to this.