iTunes 12.3 with el Capitan not responding

The more of us who send in feedback, the better the chance Apple may listen:

http://www.apple.com/feedback/itunesapp.html

I just got off the phone with HUNTER in Austin.. He had me do some steps.. told me to upgrade the iTunes to the version that is even worse

according to everyone here.. I asked him, IF i upgrade and it makes my iTunes completely inoperable, would he help me use

time machine to get back to where I am now.. his reply " NO, we don't do that" So in other words, they will willingly screw it up and not

know what they are doing, but they will not fix it once they do..

THEY ARE THE WORST FOR CUSTOMER CARE.. they have gone downhill since Steve Jobs passed away.. I am now looking very

fondly at my Dell PC..

I just upgraded to El Capitan this past weekend. iTunes 12.3.1.23 was working in Yosemite version 10.10.5. It no longer works in El Capitan version 10.11.1

Every time I bring it up, it says my iTunes library has expired, my iCloud library expired, and requests mac user/pw and when entered just spins endlessly, nothing works, can't close iTunes, and have to do force quit to get rid of it. I have not called Apple support yet, and based on everyone's responses to this thread, it's pointless and hasn't worked in almost a month. Guess we just have to wait till next update for iTunes and i'll keep updating apps directly from the phone.

The same here upgraded to El Capitan this past weekend. iTunes 12.3.1.23 is no longer working in El Capitan version 10.11.1. The sad part is that Tim Cook does not care nor does anyone at Apple. All these complaints must be delivered to Apple via their feed back website, none of them read these discussions. I have stated over and over again on the feedback page that whoever designed this upgrade on both El Capitan and iTunes 12.3 should be fired. This reminds of how Microsoft started to lose customers and credibility. iTunes as of now is a piece of garbage.

Have you tried reverting to 12.3.0.44? Worked for me.

that is the version I have.. but still no action when clicking on anything at all to do with my account.. I can send you all the steps that Apple told to try, they fix iTunes. but before you try them.. They did not work for me..

OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required"

While attempting to use the Mac App Store on your Mac, you may see the message, "Cannot connect to the app store. An internet connection is required." There are a few different situations that can cause this message to appear. Please consider each of the following situations and their potential resolutions.

Incorrect Date and Time settings

The Mac App Store relies on having the correct Date and Time settings to authenticate its connection. Check to see if the Date and Time settings are correct by taking the following steps:

1. Choose System Preferences from the Apple menu ().
2. Click the Date & Time icon in the System Preferences window that appears.
3. Make sure that "Set date and time automatically:" is selected, and that the selected server is set to your region.
   For example, in North America it should be set to "Apple Americas/U.S. (time.apple.com)".
4. Verify that the correct date and time are displayed in this preference pane.
5. Choose the Time Zone tab.
6. Make sure that the correct Time Zone is selected.

Missing Serial NumberThe system serial number is used for authentication purposes. If the serial number is not displayed in About This Mac, the Mac App Store can't authenticate its connection.

1. Choose About This Mac the Apple menu ().
2. Click on the version number under OS X in the window that appears. The information should change to a build number.
3. Click on the build number under OS X. The information should change to your computer's serial number.
4. If no serial number is displayed, contact AppleCare for further assistance.

Invalid or incorrect Network Preferences Creating a new Network Location can assist in isolating potential Network Preference issues.

To create a new network location, see Using A Network Location.

Invalid or incorrect CertificatesUse the following steps to reset the cache of accepted certificates.

1. Open the Finder.
2. Choose Go to Folder from the Go menu.
3. Type /var/db/crls/ in the Go window.
4. Click Go.
5. Delete crlcache.db and ocspcache.db by dragging these files to the Trash.
6. Enter an administrator password if you are prompted.
7. Restart the system and test for the issue.

Edit your Keychain.The Keychain holds passwords and certificates used to create authenticated connections from apps such as Mac App Store. If the issue still happens after following the previous steps, try editing your Keychain.

1. Open Keychain Access located in /Applications/Utilities/
2. Select Certificates from the left hand column under Category
3. Type Class into the search field in the top right corner of the Keychain Access window and press return.
4. Look through the list of results for any certificates that have a blue + over the icon.
5. Double-click on a certificate that has the blue + over the icon to ‘Get info’ on the certificate.
6. Click the disclosure triangle to the left of the word Trust to reveal the certificates permissions.
7. Change Secure Sockets Layer (SSL): to ‘No Value Specified’ then close the window.
8. Confirm the Administrator password in the window that will appear.
9. Double-click on the same certificate that was opened in step 5.
10. Again Click the disclosure triangle to the left of the word Trust to reveal the certificates permissions.
11. Change When using this certificate: to ‘Use System Defaults’ then close the window.
12. Again confirm the Administrator password in the window that will appear.
13. Repeat steps 5 through 12 for any certificates that have a blue + over the icon. (Generally there are only one or two that will need to be edited.)
14. Restart the system and test for the issue.

Important: If the certificates do not allow themselves to be modified as is needed in steps 5 through 11, you need to reinstall OS X. After reinstalling, attempt these steps again.

Wendy, thank you for continuing to keep us posted!

It will be interesting to see if any of these corrective steps do work for somebody.

I have thought deleting this iteration of iTunes to install an earlier version would delete a lot of accumulated information. I have a large music library and thought maybe it just needed time to digest or something, but ten hours just running didn't change anything. I miss easy access to my music and find the alternatives less than beloved iTunes.

Can anyone tell me EXACTLY how to get and install a functional iTunes? Thanking you in advance for any help or ideas?

As far as I can tell, I didn't lose anything when I reverted. But I didn't check every playlist etc. At a cursory glance, seems okay.

Here's what I've posted before:

This is from other people. Worked for me, anyway.

Download 12.3:

http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110

Then:

1. Open the Terminal
2. Run "sudo rm -r /Applications/iTunes.app"
3. Re-install iTunes

Also, be aware that when it asks for your password, the password won't be visible as you type it. After you type password, hit enter and iTunes should be deleted.

After I reinstalled 12.3.0.44, things worked as before. Note: I had to restart to my iMac before the version number in Finder matched the actual version number found by looking at "About iTunes" in the menu. Also, I then ran repair disk permissions via OnyX. It showed some problems w/ iTunes permissions, but those may or may not have been relevant to any of this problem.

Good luck and hope this helps.

bigtim013 wrote:

I just upgraded to El Capitan this past weekend. iTunes 12.3.1.23 was working in Yosemite version 10.10.5. It no longer works in El Capitan version 10.11.1

Every time I bring it up, it says my iTunes library has expired, my iCloud library expired, and requests mac user/pw and when entered just spins endlessly, nothing works, can't close iTunes, and have to do force quit to get rid of it. I have not called Apple support yet, and based on everyone's responses to this thread, it's pointless and hasn't worked in almost a month. Guess we just have to wait till next update for iTunes and i'll keep updating apps directly from the phone.

Hey Tim (hope I guessed right at your name),

I'll just put in some comments to try to help. Please understand that those folks that help myself included, are NOT official Apple Support and I still believe that you should get them to delve into this for you since they have capabilities to look at your particular machine, far beyond us mere mortals (paraphrasing from Superman manifesto, with apologies).

First things first. The version you stated is the version that works for me in El Capitan 10.11.1 (I'll use EC as an abbreviation) after my recent upgrade from 11.0. My machine shown below is a MacBook Pro Retina 2014. You need to supply some information about your equipment (model). That might go a long towards helping the people here help you.There are several knowledgable folks, much more than I, who could suggest further troubleshooting techniques. The following would be my suggestions for ways to troubleshoot this to find out why this happens. There is also a step by step to remove and re-install (previous) iTunes. So I won't speak of that further except to say that that might be your last step if this fails or yields no improvement.

I am taking baby steps and explain perhaps stuff you already know in what follows. Hopefully if it doesn't help you, maybe someone else can benefit from it.

Questions (please answer these before trying the suggestions that follow):

1. Equipment. What is the model of the computer you use?
2. Internet connection OK?
3. I read you used version OS X 10.10.5 (Yosemite). Do you know what version of iTunes you had with that? Did it work 100%, A-OK?
4. Does iTunes open?
5. Can your iCloud account work and on other devices right now? I see by your icon that you might have an iPhone, can you play tunes there?
6. Does your log-in to iCloud work on the web right now (in your current install of 10.11.1) EC? Try it at http://iCloud.com
7. Are there any other apps that you tried with EC install so far? Which ones? Do they all work OK?

Things to try in EC (assuming the answers to the above are affirmative or positive):

1. Assuming that your machine is good, you have internet and the machine can access it, your correct version of iTunes was installed, your iTunes account works in other devices and in the Cloud, other apps work OK. If that a bad assumption you probably should start over with the above and fix those items that you answered no to. Then resume!
2. Restart in Safe Mode. Just at the chime hold down the <SHIFT> keyboard key until you see the progress bar. After that completes you should see a message at the top right of your screen, SafeBoot in red at the login prompt. Things on screen might go a bit slowly refresh, etc. Want to make sure that the system goes there and boots. You might see if iTunes starts up there. Restart normally in a short while if all seems well.
3. Start iTunes while holding down OPT/alt key. You are making a new Library in this step. Trying to insure in this way that the library creation works in the iTunes you've previously installed and will mess with that new installed library so as to avoid changing your previous library, it might contain locally stored music in your library or apps that you want to save. Please understand that your library also might have iCloud synchronized music content from your other devices, especially if you use Music or Match (iCloud Music Library).

I think the above is a start. Let us know what you've found.

What I haven't seen mentioned in this thread is that even under Yosemite, the newest versions of iTunes are running slow and locking up.

iTunes 12.3.1.23 on a Retina 5K iMac running OS 10.10.5 is shockingly bad. Spinning beachballs every time I select anything. An act that should take less than a second will take multiple minutes while the beach ball spins. (Good luck updating apps.)

So it's not just El Capitan. Apple has broken iTunes.

I finally reverted to the old version of iTunes, works fine (for now).

What brasses me off in particular is, how on earth could Apple make such a dog's dinner of what is surely their flagship software? It's the software most people, most non-using-their-computer-the-whole-day would associate with Apple anyway (most supermarkets have iTunes gift cards next to the phone cards in the check-out queue, so Apple/iTunes is VERY visible). Surely it's the one piece of software they should get right every time?

Then, who tested this lash-up? Given that all of us in this thread did just two things - update El Capitan, update iTunes and whoops! All messed up. It took the length of time for each to download and then open. No longer than that. I know in my case, and it would seem in the case of the majority of other people posting here, we haven't got any 'naughty' software installed or done anything to our computers that would in any way clash with iTunes (hesitate to say 'smooth' here) running properly. Who tested it internally - fire them. Who tested it externally, take them to an opticians. If they'd sent it to me for testing, I could have rung them inside 10 minutes and told them to start again. Who didn't do that who is still on Apple's payroll?

Then, the Apple car...if that's ever a thing, or even if they ever go into partnership with someone and are responsible for the software side of things...if they can't get something as simple/important as iTunes right...I'm cruising on the German motorway, on the way to holiday, *ping* 'there's an update to the driverless software, installing now...' "NOOOOOOOOOO!" *crash*

FFS!

As have many others, I encourage folks to send in feedback:

http://www.apple.com/feedback/itunesapp.html

Rolling back to iTunes 12.3.0.44 solved these issues.

And I can verify that 12.3.1.23 is also broken on Yosemite - same endless beachballs trying to play tracks or do just about anything.

As a dj and record label owner I have used iTunes since it came out to organize my tracks and prepare content for delivery to the iTunes Store. This is by far the worst iteration of iTunes in the history of the application. How could this have been released? It is as if it wasn't tested at all.