iTunes 12.3 with el Capitan not responding

I just installed OS X El Capitan on my iMac and my iTunes (12.3) has not been working since. When iTunes is open, I can't click on anything. I know it's not a mouse problem, because the mouse works with any other application or program.

iMac, OS X El Capitan (10.11)

Posted on Oct 4, 2015 8:08 AM

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180 replies

Nov 1, 2015 11:15 AM in response to Cedric Frenette

Rolling back to iTunes 12.3.0.44 solved these issues.


And I can verify that 12.3.1.23 is also broken on Yosemite - same endless beachballs trying to play tracks or do just about anything.


As a dj and record label owner I have used iTunes since it came out to organize my tracks and prepare content for delivery to the iTunes Store. This is by far the worst iteration of iTunes in the history of the application. How could this have been released? It is as if it wasn't tested at all.

Nov 2, 2015 4:55 AM in response to Cedric Frenette

I had exactly the same problem - my "rant" was deleted by a moderator - no more "rant like" than some of the commentary on this discussion - and of course no actual useful advice was given... hey ho .....Net net I struggled with problem playing preferences etc


In the end I installed "ecoute" so I could at least listen to my music without the spinning beach ball (it interface with iTunes playlists etc) and seems to work without the delays.


Certainly does not solve the problem and I agree 100% with all the comments it should not be necessary and that Apple really should do better.... but at least I can now enjoy the music until they fix iTunes which should be both Urgent and Important.


Just thought I would share in case some folks were running out of patience and wanted to enjoy their music.

Nov 2, 2015 9:12 PM in response to MysterE2

Hello everyone

I have been following this message group for over a week since the same thing was happening to me.

I read in a similar message board that downloading iTunes again will fix the problem.

http://www.apple.com/itunes/download/

since it was not working at all there is nothing to lose.

I re dowloaded it directly from the original website and after installing it and restarting the system it worked!!!! finally!!!!

hope this helps.

Nov 7, 2015 1:38 PM in response to jozipp

I feel your frustration. Same problems. However when I opened iTunes and held option to select a different library, it opened without problems. No freezing or any other issues. This is not the solution I want though. I really don't want to have to create a new library and move my entire music collection to it and have to recreate playlists ect

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iTunes 12.3 with el Capitan not responding

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