Apple ID on El Capitan does not work at all

HI everyone,


so I had some issues installing El Capitan yesterday but after I put my MacBook Pro into safe mode it all worked out OK, besides the fact that El Capitan is making the 3 year old Mac run about as fast as a dying 5,000,000 year old tortoise but I will forgive that for now.


the main problem is, I cannot sign into my Apple ID in El Capitan *at all*. I have two step verification which worked fine in Yosemite. I would just create an app specific password for iMessage, FaceTime, etc. it worked the day of the installation before the actual installation. Now, however, when I try my regular password, it says "authentication error". When I try the app specific password, it says "wrong password". therefore, I can't sign into iMessage, FaceTime, iCloud, etc. and I cannot use AirDrop or Handoff BECAUSE I cannot sign in.


what do I do? Besides this, the rest of the system seems to work fine and I am sure that the ridiculously slow speed will subside after a few days.


also, please forgive my capitalization errors. I am typing on my iPad and this discussion forum doesn't capitalize normally for some reason.


thank you all for your help!

MacBook Pro, OS X El Capitan (10.11), null

Posted on Oct 4, 2015 3:11 PM

Reply
105 replies

Nov 7, 2015 4:17 PM in response to aPenguin

This was a lifesaver. I was having tons of problems with iTunes, Safari, iCloud, etc. after installing El Capitan and this seems to have fixed it, even after a restart. Apple Chat was on the phone with me for hours and couldn't do anything except recommend I clear my hard drive and install the OSX all over. Huge thanks!

Nov 8, 2015 4:21 PM in response to aPenguin

Hello everyone,


I am the creator of this post. Sorry that I have not written here in so long, I have not tried any of your suggestions until today. In fact, I did not touch my computer since early October until today. I'm saying this so it is clear that nothing has changed from early October until today.


I did install OS X 10.11.1 just now, and was successfully able to log in to iCloud in the little "Setup Assistant" thing upon the end of the update.


The issue I have may be slightly different from that which you have. Please read this ENTIRE POST carefully because I want to be very clear so that you don't mistakenly think we have the same issue — unless, of course, we actually have the same issue. My Mac is logged into iCloud. All data, documents, passwords, etc. are syncing FINE. AirDrop works, thanks to another post on another forum, Handoff does not. (The people on that forum are still trying to figure out how to fix Handoff.) iMessage and FaceTime do not work as per my original post. I've stopped trying with them — you could say I gave up.


I came across aPenguin's suggestion a while back but didn't do anything. Now I have a serious question to everyone, in particular aPenguin and those who followed aPenguin's advice.


Long story short: A long time ago, maybe a year ago, I was playing with some passwords and possibly logging in and out of iCloud, not sure why, and suddenly I lost my passwords. A few days before, I had changed all my passwords because I was afraid of "Heartbleed" or some other huge Internet flaw like that. I had changed my password on every website to an auto-generated password generated by Apple's iCloud Keychain. And now I had lost all of these passwords. LUCKILY my iPad's wifi had been off. I quickly wrote down or otherwise backed up these passwords before they would sync to my iPad, and was able to restore most passwords. Some I actually never found for some reason, and I had to click "Forgot Password" on some sites. Huge headache, as you could imagine.


Sorry to bore you! My point here is, I am horribly afraid of logging out of my iCloud account. I fear that when I press sign out, and I get all of these messages saying "your (notes, documents, calendars, reminders, etc.) will be deleted from this Mac but will remain in iCloud," they will be deleted from my Mac and I'll never be able to get them back.


I'm 99.9% sure that all I need to do is either log out of iCloud and back in OR do the Terminal command aPenguin recommended which basically does the same thing. I'm 99.9% sure that this simple step will solve my problem forever.


But I'm 50% sure that doing this will delete my data, if not forever, I won't be able to get it back on my Mac.


And the optimists will say, "Just back it up." Yeah, but that's a **** of a lot to back up. Each note, document in Pages, Keynote, Numbers, reminder, calendar, password, everything? Come on!


Someone please confirm that logging out of iCloud actually deletes all this data, and logging back in will IMMEDIATELY RESTORE THE DATA EXACTLY AS IT WAS. If you're not sure how to prove this to me and anyone else like me, just do the Terminal command again. Then look to see if all your iCloud stuff was deleted. Then log back in. Then make sure it's restored. PLEASE TELL ME HOW IT GOES.

Thank you very much for your time and for risking your documents, data, notes, calendars, reminders, passwords, photos, etc. to do an experiment for me.

Nov 17, 2015 7:59 AM in response to j2048b

My problem is similar but a bit different I have two accounts on my iMac, my wife’s account works perfect. Mine is messed up.


I can log into iTunes and the iStore just fine, but my iCloud settings in preferences are a total mess. In the accounts it shows my iCloud accounts as inactive and there is no way they can be activated.


The iCloud settings are unchecked and when I check them they uncheck themselves. No way to save anything there.


I have the feeling this maybe related to, that I am running my account linked to a 2T hard drive and the daily operations of the two mac accounts for speed purpose running off a 250 Gig Apple SSD drive.


So my iCloud drive settings, messenger and iCloud mail are not working properly. I set up mac mail by getting it up as ‘Other Mail’ and that works.


Here is the kicker, I created a new user for myself on the SSD drive and everything works fine there. I might move and link everything to my new user account and get rid of the old one.


I have been scanning all posts but have not seen my problem occur with anybody else. Lot’s of mail problems and fixable login problems. But not grayed out accounts.

Nov 24, 2015 3:09 PM in response to anonymoussir

I'm having this problem when I try using Apple's bug report page and also when trying to use apps bought from the App Store. I get a pop-up message telling me I bought them on another computer (which I didn't) and that I have to sign into my Apple account to be able to use them, but it won't let me type in my password! I'm also fed up with iTunes freezing and having to be force quit. Then there's the lack of sound in Mail (apart from the whoosh when I send a message) and the same problem in iCal. I don't care much about the Mail problem, but I NEED sound when iCal sends me a reminder because there's a good chance I'm right at the other end of the house. I'm seriously thinking of returning to Yosemite. I had no problems with that.

Dec 11, 2015 7:29 PM in response to Bill St. Clair

I tried logging in with another admin account. The App Store worked fine there.


I rebooted in safe mode (space bar held down during boot). This took a very long time and never displayed the Finder screen, so I shut off the machine (held the power button until it shut off) and restarted NOT in safe mode. Again took a long time to boot, but eventually made it this time, and now the App Store works. Go figure.

Jan 10, 2016 9:32 AM in response to Just hanging

I tried both solutions here. The solution by means of Terminal function worked first time when upgrading to El Capitan, but today had again the same problem that any application that requires signing to iCloud accounts (I Tunes, FaceTime) gets hung in signing in process and then have no otters option by to force shut the computer to close that application. I tried signing through the internet options proposed and the computer is hung signing in again. I don't understand why the heck an operating system upgrade should create such problems. I bought Apple computer and products precisely because they advertise a close system avoids all this crap.....

Jan 12, 2016 3:27 PM in response to aPenguin

Thank you! I was able to login to my appleID online, in iTunes and App Store on my iPhone and MacbookPro but not my iMac with El Capitan on it. After hours of combing though threads and trying everything in the world, except for maybe squeezing goat testicles while chanting incantations around a smoky fire, that administrator sudo code fixed it! Thank You, thank you, thank you!

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Apple ID on El Capitan does not work at all

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