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Apple ID on El Capitan does not work at all

HI everyone,


so I had some issues installing El Capitan yesterday but after I put my MacBook Pro into safe mode it all worked out OK, besides the fact that El Capitan is making the 3 year old Mac run about as fast as a dying 5,000,000 year old tortoise but I will forgive that for now.


the main problem is, I cannot sign into my Apple ID in El Capitan *at all*. I have two step verification which worked fine in Yosemite. I would just create an app specific password for iMessage, FaceTime, etc. it worked the day of the installation before the actual installation. Now, however, when I try my regular password, it says "authentication error". When I try the app specific password, it says "wrong password". therefore, I can't sign into iMessage, FaceTime, iCloud, etc. and I cannot use AirDrop or Handoff BECAUSE I cannot sign in.


what do I do? Besides this, the rest of the system seems to work fine and I am sure that the ridiculously slow speed will subside after a few days.


also, please forgive my capitalization errors. I am typing on my iPad and this discussion forum doesn't capitalize normally for some reason.


thank you all for your help!

MacBook Pro, OS X El Capitan (10.11), null

Posted on Oct 4, 2015 3:11 PM

Reply
105 replies

Nov 4, 2015 12:50 AM in response to kdh05

Hi kdh05,


thank you for your report. I have the same trouble with my MacBook Pro, have tried many things but nothing helped.


Finally you do a clean install, and then restore all files from time-machine.

Can you please give me a hint how i can restore ALL files from time-machine and at the same time keep the OS install?

Do you just restore your User Folder?


I would like to go the same way.


Rgds Roland

Nov 4, 2015 1:47 PM in response to Ro42

Hi Ro,

These are roughly the steps taken...

  • Boot into disk utilities and reformat the partition that OSX is on (this will cause the clean install). FYI, I also had a Boot Camp partition and that still works.
  • Installed El Capitan
  • You are asked about your language to use (i.e., English)....
  • ...Keep following the steps and you will eventually be asked if you want to restore from a PC, another Mac, or a TimeMachine backup.
  • Pick TimeMachine...
  • You then are asked about what to restore (documents, desktop, settings, etc.)
  • I checked all the options available (i.e., restore everything)
  • After the process completed, I had a fresh install of El Capitan that was working - along with all my documents / files.
  • My machine is a development machine and I needed to reconfigure a couple of dev items - but for the most part, everything was there.


I hope that helps.

Nov 7, 2015 4:17 PM in response to aPenguin

This was a lifesaver. I was having tons of problems with iTunes, Safari, iCloud, etc. after installing El Capitan and this seems to have fixed it, even after a restart. Apple Chat was on the phone with me for hours and couldn't do anything except recommend I clear my hard drive and install the OSX all over. Huge thanks!

Nov 8, 2015 4:21 PM in response to aPenguin

Hello everyone,


I am the creator of this post. Sorry that I have not written here in so long, I have not tried any of your suggestions until today. In fact, I did not touch my computer since early October until today. I'm saying this so it is clear that nothing has changed from early October until today.


I did install OS X 10.11.1 just now, and was successfully able to log in to iCloud in the little "Setup Assistant" thing upon the end of the update.


The issue I have may be slightly different from that which you have. Please read this ENTIRE POST carefully because I want to be very clear so that you don't mistakenly think we have the same issue — unless, of course, we actually have the same issue. My Mac is logged into iCloud. All data, documents, passwords, etc. are syncing FINE. AirDrop works, thanks to another post on another forum, Handoff does not. (The people on that forum are still trying to figure out how to fix Handoff.) iMessage and FaceTime do not work as per my original post. I've stopped trying with them — you could say I gave up.


I came across aPenguin's suggestion a while back but didn't do anything. Now I have a serious question to everyone, in particular aPenguin and those who followed aPenguin's advice.


Long story short: A long time ago, maybe a year ago, I was playing with some passwords and possibly logging in and out of iCloud, not sure why, and suddenly I lost my passwords. A few days before, I had changed all my passwords because I was afraid of "Heartbleed" or some other huge Internet flaw like that. I had changed my password on every website to an auto-generated password generated by Apple's iCloud Keychain. And now I had lost all of these passwords. LUCKILY my iPad's wifi had been off. I quickly wrote down or otherwise backed up these passwords before they would sync to my iPad, and was able to restore most passwords. Some I actually never found for some reason, and I had to click "Forgot Password" on some sites. Huge headache, as you could imagine.


Sorry to bore you! My point here is, I am horribly afraid of logging out of my iCloud account. I fear that when I press sign out, and I get all of these messages saying "your (notes, documents, calendars, reminders, etc.) will be deleted from this Mac but will remain in iCloud," they will be deleted from my Mac and I'll never be able to get them back.


I'm 99.9% sure that all I need to do is either log out of iCloud and back in OR do the Terminal command aPenguin recommended which basically does the same thing. I'm 99.9% sure that this simple step will solve my problem forever.


But I'm 50% sure that doing this will delete my data, if not forever, I won't be able to get it back on my Mac.


And the optimists will say, "Just back it up." Yeah, but that's a **** of a lot to back up. Each note, document in Pages, Keynote, Numbers, reminder, calendar, password, everything? Come on!


Someone please confirm that logging out of iCloud actually deletes all this data, and logging back in will IMMEDIATELY RESTORE THE DATA EXACTLY AS IT WAS. If you're not sure how to prove this to me and anyone else like me, just do the Terminal command again. Then look to see if all your iCloud stuff was deleted. Then log back in. Then make sure it's restored. PLEASE TELL ME HOW IT GOES.

Thank you very much for your time and for risking your documents, data, notes, calendars, reminders, passwords, photos, etc. to do an experiment for me.

Nov 17, 2015 7:59 AM in response to j2048b

My problem is similar but a bit different I have two accounts on my iMac, my wife’s account works perfect. Mine is messed up.


I can log into iTunes and the iStore just fine, but my iCloud settings in preferences are a total mess. In the accounts it shows my iCloud accounts as inactive and there is no way they can be activated.


The iCloud settings are unchecked and when I check them they uncheck themselves. No way to save anything there.


I have the feeling this maybe related to, that I am running my account linked to a 2T hard drive and the daily operations of the two mac accounts for speed purpose running off a 250 Gig Apple SSD drive.


So my iCloud drive settings, messenger and iCloud mail are not working properly. I set up mac mail by getting it up as ‘Other Mail’ and that works.


Here is the kicker, I created a new user for myself on the SSD drive and everything works fine there. I might move and link everything to my new user account and get rid of the old one.


I have been scanning all posts but have not seen my problem occur with anybody else. Lot’s of mail problems and fixable login problems. But not grayed out accounts.

Apple ID on El Capitan does not work at all

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