Terri Adcock

Q: This message has not been downloaded from the server.

I am getting an error message that says "ThIs message has not been downloaded from the server" ever since I updated my iPad with the new IOS. I think my server uses Pop. Can anyone please help me figure out what I need to do. I am not real computer savvy so I would need it in simple language because I don't understans all the high tech talk. Thanks in advance!

iPad, iOS 5

Posted on Oct 6, 2015 5:30 AM

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Q: This message has not been downloaded from the server.

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  • by norm123,

    norm123 norm123 Oct 6, 2015 12:42 PM in response to Terri Adcock
    Community Specialists
    Oct 6, 2015 12:42 PM in response to Terri Adcock

    Hi Terri,

    I understand that you are getting a message that the message has not download when trying to view emails on your iPad. Let's see if we can get it sorted out.

    The first thing I would try is force closing out of the app. Double press the home button to bring up multitasking and swipe up on Mail. Once you have down that, launch mail again to see if the message fully downloads.

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330


    Let me know if this works or need further assistance. 

  • by Terri Adcock,

    Terri Adcock Terri Adcock Oct 7, 2015 12:15 PM in response to norm123
    Level 1 (1 points)
    Oct 7, 2015 12:15 PM in response to norm123

    Thanks Norm, but I have tried that. I have also shut down completely. Nothing is working and I have important emails that I need to get to on a daily basis, sometimes more than once a day. I might add that I am now having the same problem with my iphone. i have checked with other coworkers and if they use a non Pop server they r not having a problem. I believe the new software update is where the problem is, I just don't know how to fix it.

  • by norm123,

    norm123 norm123 Oct 8, 2015 9:51 AM in response to Terri Adcock
    Community Specialists
    Oct 8, 2015 9:51 AM in response to Terri Adcock

    Hey Terri, 

    If that is still not working, you can look at the article below for some general troubleshooting for mail. Continue with restarting your device and you might need to remove the email account and add it back.

    Get help with Mail on iPhone, iPad, and iPod touch
    https://support.apple.com/en-us/HT201419


    If that does not work for you, then you might need to contact Apple Support for further assistance. 

    Contact Apple Support
    http://www.apple.com/support/contact/


    Take care

  • by RFNQ,

    RFNQ RFNQ Oct 9, 2015 11:50 PM in response to Terri Adcock
    Level 1 (0 points)
    Oct 9, 2015 11:50 PM in response to Terri Adcock

    I have had this problem since upgrading all my devices to iOS 9. Two iPhone 5, 2 iPad various ages. I use several POP email accounts and no manner of reconfig achieved downloads. Only the message; "this message has not been downloaded from the server" . Have downloaded and installed AltaMail, a great little email app from the App store. Fully configurable for most on line email accounts as well POP accounts. This has solved the problem completely. No error messages since. There is clearly an issue with Apple's Mail program and iOS 9.

  • by applediamondcreek,

    applediamondcreek applediamondcreek Oct 10, 2015 9:41 PM in response to Terri Adcock
    Level 1 (5 points)
    Oct 10, 2015 9:41 PM in response to Terri Adcock

    You can delete and reinstall account l, stop app, restart, clear .... some work for an hour or two..... but at the end of the day this remains an issue - APPLE... calling APPLE .......'crickets' ....

  • by Bjenglund ,

    Bjenglund Bjenglund Oct 12, 2015 11:35 AM in response to Terri Adcock
    Level 1 (0 points)
    Oct 12, 2015 11:35 AM in response to Terri Adcock

    I am having the same issues on my iPad after the update. POP message that I'll previously sent (using a Comcast email) and old emails (once I've read them) keep displaying This message has not been downloaded from the server. It seems to effective longer emails (especially threaded replies). I can usually read the email for a limited time, but any attempt to review the emails (both send and received) displays the This message has not been downloaded from the server.

  • by Littleswamp,

    Littleswamp Littleswamp Oct 14, 2015 10:29 PM in response to Terri Adcock
    Level 1 (0 points)
    Oct 14, 2015 10:29 PM in response to Terri Adcock

    hi

    i had this problem and have read a lot of threads. as a result i checked that my iPad and phone were not set to delete the message from server. ( under settings) and they were ok, but when i checked my iMac I found the box 'remove copy from server after retrieving a message ' was marked for all my accounts. I have unchecked that box and hope all is now well. go to mail/preferences/accounts/advanced. you have to untick for each account you have.

  • by carojcooper,

    carojcooper carojcooper Oct 15, 2015 6:43 AM in response to Bjenglund
    Level 1 (0 points)
    Oct 15, 2015 6:43 AM in response to Bjenglund

    I Have had the exact same issue and only since updating to iOS 9. The emails have obviously not been deleted but I just can't read them any more. Really frustrating.  Any suggestions please Apple?

  • by adjp15,

    adjp15 adjp15 Oct 15, 2015 6:46 AM in response to Terri Adcock
    Level 1 (0 points)
    Oct 15, 2015 6:46 AM in response to Terri Adcock

    Have you tried using an IMAP server address instead?

  • by PAGDC,

    PAGDC PAGDC Oct 15, 2015 7:51 AM in response to Terri Adcock
    Level 1 (0 points)
    Oct 15, 2015 7:51 AM in response to Terri Adcock

    I Am getting a similar problem. When I receive an email with an attachment it disappears after a day even though I have not downloaded it to my desk top

  • by karolfromeverett,

    karolfromeverett karolfromeverett Oct 15, 2015 10:28 AM in response to Terri Adcock
    Level 1 (0 points)
    Oct 15, 2015 10:28 AM in response to Terri Adcock

    I gave up there is no fix.  I downloaded AtlaMail from the app store and I am loving it.  Can now get my emails, can save to folders and in general this is so much better

  • by raromr,

    raromr raromr Oct 19, 2015 11:47 AM in response to karolfromeverett
    Level 1 (0 points)
    Oct 19, 2015 11:47 AM in response to karolfromeverett

    Same problem here on my POP server emails.  They show up; I read; then they disappear.  Called Apple Support.  Told it is a known issue and basically deal with until/if there is an update.

  • by dig.man,

    dig.man dig.man Oct 30, 2015 5:47 AM in response to RFNQ
    Level 1 (0 points)
    Oct 30, 2015 5:47 AM in response to RFNQ

    Alta mail is great! I am so disappointed with Apple products. The only way email will work is through an app. My iPhones and iPads for business require a special app to do anything...even to run pictures. Apple is horrible!

  • by raromr,

    raromr raromr Oct 30, 2015 7:14 AM in response to dig.man
    Level 1 (0 points)
    Oct 30, 2015 7:14 AM in response to dig.man

    Yeah, but it is $4.99!  I refuse to pay to fix Apple's issues.

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