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I am getting an error message that says "ThIs message has not been downloaded from the server" ever since I updated my iPad with the new IOS. I think my server uses Pop. Can anyone please help me figure out what I need to do. I am not real computer savvy so I would need it in simple language because I don't understans all the high tech talk. Thanks in advance!
iPad, iOS 5
Hi Terri,
I understand that you are getting a message that the message has not download when trying to view emails on your iPad. Let's see if we can get it sorted out.
The first thing I would try is force closing out of the app. Double press the home button to bring up multitasking and swipe up on Mail. Once you have down that, launch mail again to see if the message fully downloads.
Force an app to close in iOS
https://support.apple.com/en-us/HT201330
Let me know if this works or need further assistance.
Hi Terri,
I understand that you are getting a message that the message has not download when trying to view emails on your iPad. Let's see if we can get it sorted out.
The first thing I would try is force closing out of the app. Double press the home button to bring up multitasking and swipe up on Mail. Once you have down that, launch mail again to see if the message fully downloads.
Force an app to close in iOS
https://support.apple.com/en-us/HT201330
Let me know if this works or need further assistance.
Thanks Norm, but I have tried that. I have also shut down completely. Nothing is working and I have important emails that I need to get to on a daily basis, sometimes more than once a day. I might add that I am now having the same problem with my iphone. i have checked with other coworkers and if they use a non Pop server they r not having a problem. I believe the new software update is where the problem is, I just don't know how to fix it.
Hey Terri,
If that is still not working, you can look at the article below for some general troubleshooting for mail. Continue with restarting your device and you might need to remove the email account and add it back.
Get help with Mail on iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT201419
If that does not work for you, then you might need to contact Apple Support for further assistance.
Contact Apple Support
http://www.apple.com/support/contact/
Take care
I have had this problem since upgrading all my devices to iOS 9. Two iPhone 5, 2 iPad various ages. I use several POP email accounts and no manner of reconfig achieved downloads. Only the message; "this message has not been downloaded from the server" . Have downloaded and installed AltaMail, a great little email app from the App store. Fully configurable for most on line email accounts as well POP accounts. This has solved the problem completely. No error messages since. There is clearly an issue with Apple's Mail program and iOS 9.
You can delete and reinstall account l, stop app, restart, clear .... some work for an hour or two..... but at the end of the day this remains an issue - APPLE... calling APPLE .......'crickets' ....
I am having the same issues on my iPad after the update. POP message that I'll previously sent (using a Comcast email) and old emails (once I've read them) keep displaying This message has not been downloaded from the server. It seems to effective longer emails (especially threaded replies). I can usually read the email for a limited time, but any attempt to review the emails (both send and received) displays the This message has not been downloaded from the server.
hi
i had this problem and have read a lot of threads. as a result i checked that my iPad and phone were not set to delete the message from server. ( under settings) and they were ok, but when i checked my iMac I found the box 'remove copy from server after retrieving a message ' was marked for all my accounts. I have unchecked that box and hope all is now well. go to mail/preferences/accounts/advanced. you have to untick for each account you have.
I Have had the exact same issue and only since updating to iOS 9. The emails have obviously not been deleted but I just can't read them any more. Really frustrating. Any suggestions please Apple?
Have you tried using an IMAP server address instead?
I Am getting a similar problem. When I receive an email with an attachment it disappears after a day even though I have not downloaded it to my desk top
I gave up there is no fix. I downloaded AtlaMail from the app store and I am loving it. Can now get my emails, can save to folders and in general this is so much better
Same problem here on my POP server emails. They show up; I read; then they disappear. Called Apple Support. Told it is a known issue and basically deal with until/if there is an update.
Alta mail is great! I am so disappointed with Apple products. The only way email will work is through an app. My iPhones and iPads for business require a special app to do anything...even to run pictures. Apple is horrible!
Yeah, but it is $4.99! I refuse to pay to fix Apple's issues.
I have been having the same issue on both my iPods ( my iPad 2 and my iPad Air 2 ) since the iOS 9 update, it fixed itselfe on tthe last update but since he problem has come crack since the 9.1 update and gotten worse it not has deleted all my emails with the same message. I have forced closed the app no luck I have powered off the device and turned it back on no luck, I have force rebooted the device and still the same thing my emails over a day old pop up with the same message "This message has not been downloaded from the server."
This message has not been downloaded from the server.
