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Level 1

11 points

Email Drafts have no Content

Hi,

My exchange email account is having issue with the drafts saved on the phone. I have an iPhone 6 and spent a considerable amount of time last night writing 20 draft emails on my phone. When I went to send them this morning they are showing as 'message has no content'.

There are also some drafts which show content when listed in the drafts folder but are blank when I open them. It appears to be affecting my exchange account primarily. I tried to search through the forums but I can't seem to find another person with the problem. It seems to happen with emails in the inbox but not drafts.

I'd really like to not have to re-do all my emails again,

Thanks,

Iain

iPhone 6, iOS 9

Posted on Oct 6, 2015 7:28 AM

Best reply

Anyalily

Level 1

4 points

Posted on Oct 20, 2015 1:43 PM

I Am having the same problem - I rely heavily on using drafts and am dismayed that so much work is potentially lost. What is the solution?

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30 replies

Oct 21, 2015 6:52 AM in response to AmishCake

Do what he says. I got nothing else but that.

iainb303 Author

Level 1

11 points

Oct 21, 2015 6:52 AM in response to iainb303

Im fairly sure that the drafts don't sync from an iPhone to exchange. I wish they did because the problem wouldn't be as bad :/

Anyalily

Level 1

4 points

Oct 21, 2015 6:54 AM in response to 8delahaut

TThank you all for your help. my drafts have never synced with exchange so unfortunately cannot retrieve it that way. And typically I only started this last draft on Monday so hadn't backed up my phone between now and then. Appreciate very much your help and input

Oct 21, 2015 6:55 AM in response to iainb303

IAinb303, I can not give anymore information because I dont know what to do. Follow what Amishcake says from now on. Sorry I cou help you out. Best of luck to you.

iainb303 Author

Level 1

11 points

Oct 21, 2015 6:57 AM in response to iainb303

I understand that, thank you all for your help. Im beginning to think this is just one of those mystery faults. I think im just going to have to try and re-do the emails. I appreciate all the help , thanks again.

Oct 21, 2015 7:05 AM in response to iainb303

Please let me know if you find a fix for this. I would like to know in case I would run into this myself.

iainb303 Author

Level 1

11 points

Oct 21, 2015 7:07 AM in response to 8delahaut

I will do, thanks again

Oct 24, 2015 4:35 AM in response to iainb303

I am having this same issue with blank draft emails on my iPad Mini. I've tried all the potentail solutions mentioned with no luck either. I really hope someone finds a solution to this, or Apple fixes it with the next IOS update. Best of luck to all of you with the same issue!

AmishCake

Level 6

9,636 points

Oct 24, 2015 6:17 AM in response to LadyEtherealButterfly

You may wish to report this as an issue at http://apple.com/feedback.

Oct 24, 2015 6:38 AM in response to AmishCake

Good suggestion. I will definitely report it. Since a few people are having this issue, it seems likely that it is some kind of bugs that needs fixing within the mail app. Hopefully it can be fixed soon.

Dec 1, 2015 1:43 PM in response to iainb303

I Am having this EXACT issue, were you able to resolve?

Dec 3, 2015 12:54 PM in response to LXAstoriaNY

I have this issue with my mail drafts going blank too. Happens on my iPhone 6. Never happend on my iPhone 5.

Anyone else have this happen while Battery is on "Low Power Mode"?

Is the iPad mini user having problems with this have a cellular or 3G connection or wifi only?

Is it related to editing while on Wifi and then reopening draft after moving beyond that wifi router or switching to cellular data?

Dec 4, 2015 6:37 PM in response to Ashton319

My office IT guy told me the following... "Exchange ActiveSync, the technology that allows iPhone/Exchange connectivity, does not support the syncing of the Drafts folder. I have read this feature will be added in the next released version which will be Exchange 2016." Okay... Does this make any sense to anyone? Is it just a compatibility issue between Apple's mail app and the Exchange server?

It doesn't seem to happen to drafts on my Gmail account using the same app. Anyone have their drafts go blank like this using something other than an Exchange mail server?

Default Apple Mail App

iPhone 6

IOS 9.1

Dec 13, 2015 7:54 AM in response to Ashton319

I Am having this exact issue. Some emails are sent but then appear in the sent folder as having no content. The addressee receives nothing. Today I even had the content of an email I just sent appear in the sent folder copy of an email sent three weeks ago addressed to an unrelated person. The message pane said the sent message had no content and the addressee never received it. I have tried all the suggested solutions.

This is clearly a major flaw in a basic Apple system. Email is hardly a peripheral add on! Does Apple have a place where they acknowledge issues like this and say what is being done or do they just sit back and let their customers squirm ad infinitum?

JJDamico

Level 1

4 points

Dec 14, 2015 1:53 PM in response to Margaretfromns

I too am having this issue. Seems random at best. I'm curious if it has something to do with the status of the network as someone mentioned earlier. Creating/editing Drafts on Wifi as opposed to cellular.

Email Drafts have no Content