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Level 1

94 points

What happened to my scanner El Capitan?

Thanks Apple! After I upgraded to El Capitan I went to use my scanner and behold I can't see it anymore. I have an Epson perfection 2450 Photo scanner which I use for scanning and faxing. So at the present I no longer have a scanner or a fax, thanks Apple! I went to the Epson website to re-install the driver, that didn't work. Then I removed it from Printers and scanners in System Preferences and tried to add it but now my network does't even see it anymore. Does anyone else have this problem?

Posted on Oct 6, 2015 9:07 AM

Best reply

Rod LoScalzo Author

Level 1

94 points

Posted on Oct 6, 2015 10:06 AM

I just got off the phone with Epson. They suggested I change my connection to USB. That worked so I'm guessing the 2 Apple Thunderbolt to Firewire adaptors I purchased are not being supported along with Firewire anymore. Great job Apple! I really miss Steve Jobs more and more especially as things get worse with Apple.

I'm sure Apple will delete this post.

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106 replies

Rod LoScalzo Author

Level 1

94 points

Oct 22, 2015 3:36 PM in response to Evensong1

I starting to think that El Capitan was more of a marketing move than an upgrade. I guess with this upgrade Apple took more away from it's users than they added. Apple is getting worst the more it evolves. Sad, very sad!

Oct 23, 2015 10:32 AM in response to Rod LoScalzo

I did the 'upgrade' to El Capitan from Yosemite a couple of days ago. iMac pretty much top spec according to the Apple Store.

I have 2 scanners, both connected by USB. :

1. Epson XP-700

2. Canon Lide700F

Immediately after the upgrade, I couldn't even print to the Epson, but managed to get it back by deleting and reinstalling it.

Now, the Epson is visible in Printers & Scanners. I can print to it, but Epson Scan doesn't see it, therefore cannot scan. According the the Epson support site, my driver for it is the most recent.

The Canon is not visible in Printers and Scanners, and the only way I got it to work at all was to download the latest TWAIN driver from the Canon website. Now I can scan using Canon's MP Navigator program, but the scanner is STILL not visible in Printers & Scanners. As a result, I have had to change the settings in Photoscore (that's OCR for sheet music), which doesn't work as nicely as using Photoscore to scan music directly.

Nov 1, 2015 10:48 AM in response to Rod LoScalzo

I installed the fix to El Capitan that Apple sent out last week (10.1.1) and now my Epson V600 printer works again with my MacBook Pro.

Nov 1, 2015 10:49 AM in response to Evensong1

Fixed by installing upgrade to El Capitan 10.11.1.

Rod LoScalzo Author

Level 1

94 points

Nov 2, 2015 5:32 AM in response to Evensong1

Thats great, maybe now I can sell the 2 Firewire to Thunderbolt adaptors.

Nov 2, 2015 9:30 AM in response to Rod LoScalzo

Well I have downloaded the latest El Capitan and my Epson CX6600 scanner still won't work. Printer works perfectly, it is just the scanner. I am using a USB and always have done.

kyrike

Level 1

11 points

Nov 4, 2015 3:08 PM in response to Rod LoScalzo

I have an Epson "perfection" V500 Photo scanner. It won't work with El Capitan. I've been on the

phone for two hours with Epson, two separate calls, second to supervisory. They finally admitted

their driver that they provide for 10.11 is for 10.10, and they won't have a new driver out until

the end of Dec.

Nov 4, 2015 10:11 PM in response to kyrike

this worked for me with my v700

On your Mac, open Image Capture, then select File >Reset TWAIN devices.

Close Image Capture.

Restart your Mac.

then open epson scan and it should ask you if you would like to use it with image capture or with epson scan

choose epson scan and voila now working like a charm

Nov 5, 2015 2:24 AM in response to Rod LoScalzo

Same issues here ... Yosemite was good, and El Crapitan is just a poor release that I don't expect from Apple .... I run a small business and the scanner was always a wireless option - NOW - 4 people walk over and plug their MBookPros into the Printer/Scanner ... 😕 - and nothing seems to be happening.

I have had so many conversations with techs who don't know the answers ..... 😠

Nov 6, 2015 9:13 PM in response to threelightsix

Thank you to threelightsix. This solved the issue for me.

I installed the latest Epson drivers but nothing worked. Only when I reset the TWAIN drivers and rebooted did my scanner reappear. Thank you.

kyrike

Level 1

11 points

Nov 11, 2015 6:54 PM in response to threelightsix

I tried this, but File did not have any listing for Reset TWAIN devices.

Nov 16, 2015 4:07 PM in response to threelightsix

This waas soooo simple AND it worked! Everything back to normal. Many Thanks!

v23474

Level 1

8 points

Nov 20, 2015 11:14 AM in response to threelightsix

Thank You for this fix, I now have my scanner back 😀

dinjim

Level 1

4 points

Nov 21, 2015 3:19 PM in response to threelightsix

Please tell me where/how to open image capture. Have same problem with my iMac and V700 scanner after upgrading to El Capitan. Not a good situation for many users!

Thanks.

Nov 21, 2015 3:58 PM in response to dinjim

Launchpad > Other > Image Capture.

Don't know why this Other bit doesn't show the contents in alphabetical order, probably some settting that I haven't bothered to learn!

Incidentally, System Preferences on my iMac sometimes shows my Epson XP700 and Canon LIDE700F, but Epson Scan still doesn't work. I have given up, and just use the Canon for scanning, which works even with MP Navigator even when not visible in System Preferences (sigh)

What happened to my scanner El Capitan?