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wireless Apple keyboard stalls requires restart

Since update, the keyboard/typing occasionally stalls and shows me alternate letter options, and there is a kind of fluttering key sound, like someone is pressing my keys. The only fix is to restart. Happened in Preview and in Firefox and in LibreOffice. Can't figure out a cause, but it works for a day, then starts up again. I restart because I fear a kernel panic (paranoid).


My desktop is not on wifi.

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 6, 2015 9:16 AM

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Posted on Oct 13, 2015 1:29 PM

I have exactly this same problem. Seems to only happen sometimes after iMac (2015 5K) has been asleep.. comes back and I can enter password OK and everything looks normal until you start typing. Never had a problem with Yosemite - only El Capitan.


I then experience


  • excessive keyboard lag where keypresses dont appear for ages, if at all
  • lots of 'binging' - as if you've just held lots of keys down


ALready been onto apple support once - not much use 😟


I tried killing off all apps and extensions - no change. Disconnecting the keyboard via bluetooth doesnt help either.


Only a reboot fixes it. I am running AVG anti-virus so I'll try to disable that and see if it makes a difference

69 replies

Oct 23, 2015 8:26 AM in response to eneisch

I tried this and it appears to be working so far, but it's really to soon to say. I did notice something curious when doing this, however. When my iMac restarted, a new preference was created in the Library folder of my hard drive, but the preference file in the Library folder of my user account was not replaced. So far all is working fine, except that I needed to re-pair my trackpad (keyboard and mouse remained paired through the process).


So my wondering is whether there should have only been one Bluetooth preference file in the first place and whether the two files were fighting one another? I also have no idea why there were two files in the different Libraries in the first place. Time will tell how this works.

Oct 24, 2015 5:29 AM in response to muskyteaser

Well after working for almost three days the issue returned when I woke my MacBook from sleep this morning. I'm not sure what to do now other than do a clean install of El Capitan and hope for the best. Such a hassle. I reported the issue through Apple Feedback, but since it does not appear that wide spread I'm not sure that it will be fixed anytime soon through an update. Time to start backing everything up In preparation for the clean install!

Oct 24, 2015 10:41 AM in response to Nodilis

Thanks for letting me know! Since I haven't started my clean install yet I will hold off.


Been reading on the Apple developer forum (which I signed up for today) that others are also having this issue and there's a much longer thread on that forum. Everyone seems to think it is an El Capitan bug that occurs after a deep sleep. Deep sleep kicks in after an hour on orders Macs and 3 hours on the later versions. Since my issue always occurs after the MacBook Pro has been asleep for a long time (usually overnight) this sounds about right,


Also realized I had never really re=paired the keyboard yet. I have turned keyboard off and on, but never went the whole non yards. So I deleted the keyboard from the Bluetooth settings pane, went to the keyboard settings pane and setup bluetooth keyboard, and re-paired it using the code numbers given. I'm sure it isn;t as simple as this and won't help, but it couldn't hurt!


Anyone makes any headway let us know!

Oct 24, 2015 10:59 AM in response to eneisch

Tried everything. Fresh install. Deleting Bluetooth settings. Re-pairing device. Nothing works. I also have a problem with external USB audio DAC. It keeps constantly disconnecting when I try to play music thru it. As far as I can say, there is definitely a problem with USB drivers in El Capitan since in Sys. information Bluetooth is also connected thru USB hub. Everything worked in Yosemite and every other OS before that.

Oct 24, 2015 11:33 AM in response to Nodilis

This is a bug that we'll have to wait to have addressed. I can also attest that re-pairing does nothing, as does resetting SMC, NVRAM and several other things that I tried, but can't remember just now. Powering the keyboard on and off is the only thing that does any good, but is only a temporary fix. I also have some USB issues, but only for connections through an external USB hub. None were an issue in Yosemite. I've been using Macs for a long time. This is the first time I have had issues after upgrading the OS. Since this appears to be sleep related, I am playing around with Energy Saver settings, but don't expect much will come of it.

Oct 24, 2015 11:56 AM in response to Cliff Gerber

In the developers forum they mention that slecting "preventing the computer from sleeping automatically when display is off" will temporally stops the issue. Of course that is because the Mac is never going to sleep in the first place.


Surprised there isn't more people affected? Wonder it it isolated to certain hardware only? BTW - I have a late 2015 15" MacBook Pro.

Oct 24, 2015 12:27 PM in response to muskyteaser

I have been having the same problems as well. Anything that uses bluetooth simply stops working after a few hours. Nothing in bluetooth is responsive (cannot even turn it off). Computer requires a reboot and then works fine. None of the fixes I have seen does any good.


This is one of many major bugs I have encountered, and I upgraded four days ago (and I am using a new MacBook, which should be the "most" compatible one would think). Overall very upset I upgraded. Horrible operating system. Worst Mac OS I have used since OS 9 ~15 years ago. Did anyone actually use this before it was released!?

wireless Apple keyboard stalls requires restart

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