itunes 12.3 keeps crashing with windows 10

🙂

tt2

followed all your steps and reinstalled, and still crashes.

tried running in safe mode, still crashes.

Go back to 12.3.0.44 or try the "for older video cards" version?

tt2

Before I upgraded to 12.3.1 from 12.3.0, I did follow the procedure I indicated above (uninstalling ALL Apple software, deleting all the directories I listed above, etc). Don't know if that helped or whether my problems would have been solved by a normal upgrade to 12.3.

If you just did a simple upgrade to 12.3.1 and that did not stop they crashing, I suggest the uninstall etc first.

I also crash after update to Windows 10, how can i do it😟

Try Fix unexpected quits or launch issues in iTunes for Windows first.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

Hello,

I have another kind of crashes with iTunes. In eventlog i can see this message after each crash.

While trying to rapair my Installation I got massive issues. Therefore the ssd was deleted and the computer got a new Windows 10 Installation. After Installing iTunes on this "new" Computer I still have crashes after 0 to 10 minutes running iTunes.

The eventlog entry is in German language, mut the most important Messages are translated:

Name der fehlerhaften Anwendung: iTunes.exe, Version: 12.3.3.17, Zeitstempel: 0x56ed1c3e

Name of application: iTunes.exe, Version: 12.3.3.17

Name des fehlerhaften Moduls: JavaScriptCore.dll, Version: 7601.5017.2000.2, Zeitstempel: 0x56eca371

Name of module:JavaScriptCore.dll, Version: 7601.5017.2000.2

Ausnahmecode: 0xc0000005

Exception Code: 0xc0000005

Fehleroffset: 0x00000000001e70c0

Exception Offset: 0x00000000001e70c0

ID des fehlerhaften Prozesses: 0x9f0

ID of process: 0x9f0

Startzeit der fehlerhaften Anwendung: 0x01d1a779efa6e677

Pfad der fehlerhaften Anwendung: C:\Program Files\iTunes\iTunes.exe

Pfad des fehlerhaften Moduls: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

Berichtskennung: fd23bc23-6f3a-4dcb-9660-a8d17ab6eb47

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Can anybody help?

Errors with JavaScriptCore.ddl and iTunes 12.3.3.17 seem to be associated with proxy connection scripts. If you can set the proxy manually or avoid using a proxy then that might resolve the issue. Otherwise you might be best to try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

iTunes 12.4 DOES NOT FIX THE ISSUE!!

I'm so frustrated with this god awful experience with Apple software. First sync problems lasting years, now this: CONSTANT ITUNES CRASHES. The program is now unusable. I literally can't use iTunes.

Apple: THIS SHOULD BE A HIGHEST PRIORITY BUG FIX. PLEASE FIX BEFORE I DITCH APPLE PRODUCTS FOR GOOD.

Have you solved the issue? I've been living with this problem for weeks!

It crashes on startup. Disabling internet or blocking itunes by firewall may help but that's not elegant...

Windows 8 compatibility mode helps, I can listen to 1 or 2 songs and then it crashes again.

Someone says providing path to quicktime or reinstalling it helps but there is no quicktime in windows 10 itunes version...

And yes, i've reinstalled itunes with folders deleting twice already. I don't want to reinstall windows because Windows is good and this awful apple software is bad.

What exactly are your symptoms? A recent update to iTunes has fixed an issue affecting iTunes Match/Apple Music users that might also help you. The current build is 12.5.3.17. Apple Software Update may not detect it as a new version as yet so a manual download from http://www.apple.com/itunes/download or the Further information area of Troubleshooting issues with iTunes for Windows updates may be the way to go.

tt2

The 'itunes has stopped working' message when I start it. If I run it in windows 8 compatibility mode it works very slowly and crushes in 10-20 minutes. If I try to sign in to itunes store in this mode it says "There was an error conecting to Apple ID server", maybe the point is somewhere here.

I've downloaded the latest version, nothing changed. Will try to reinstall again.

See this post on gathering a bit more information about the crash when it happens. Re: iTunes keeps crashing version 12.5.2!!. It might help to know what other modules are implicated.

tt2

A new user profile, then when it signs me in it stops respond