No "New Mail"-Sound in Mail since upgrade

HI,

I would try a PRAM/NVRAM reset.

Restart the computer but hold down the CMD+ALT+P+R keys all at once until you have heard three Start up Bongs, then you can let the computer finish stating up normally.

This clears some cache items centred on the System Preferences setting that can't be cleared by other methods.

8:07 p.m. Sunday; October 18, 2015

Hi,

thanks for the suggestions.

tried both of them ... the info on the library sounds shows system with the read/write permissions which I think is correct.

The reset of the PRAM but it made no difference

I still think this is a bug and hopefully Apple will correct it very soon.

if anyone has any other suggestions I hope they will share

Me too.....will wait for Apple to come up with a fix. Tried everything suggested in the forum, nothing helped so far . Thanks anyway.

I do hope someone from Apple is seeing these posts... no mail sound is a real problem... I am missing work because of it... Apple - PLEASE FIX THIS SOON

Hi,

Apple don't routinely monitor the Support Communities.

Use http://www.apple.com/feedback/ and choose the Mail option.

8:34 p.m. Monday; October 19, 2015

Thanks... can I urge everyone to give feedback to Apple about this so that it gets something done about it please

Hi,

I don't have the issue.

I can't replicate it.

I have not other sounds from the app (I think some are using "Rules" or AppleScript as the App has no sounds of it's own).

9:31 p.m. Monday; October 19, 2015

This is the reply from Apple following my Bug Submission for the Mail Sound issue:

Apple Developer Relations15-Oct-2015 08:25 PM

Engineering has determined that your bug report is a duplicate of another issue and will be closed.

So assume they are aware of the issue and may be actually working on it.

thanks for sharing this.. hopefully it will get resolved soon

the sounds are a setting in the Mail preferences... and have always been part of Mail's set up. It doesn't require a rule to make it work but it is possible to create a rule that will play sounds in certain circumstances...

Hi,

I see this:-

Only New Messages seem to have a Sound option.

I also meant that in the App (right Click > Show Contents and navigate to Resources) has no "internal" sounds like the Messages app does.

the Messages app does play those sounds for other functions and New Messages is a sound pulled from the Alerts and Ringtone items which are separate from System Sounds and the app sounds.

10:00 p.m. Monday; October 19, 2015

Just a Workaround until Apple posts a fix…

Using Rules in Mail I just wrote Apple Scripts to perform the functions I needed:

Here is an example of how to play a sound for New Mail:

Using the "Script Editor.app" in Applications/Utilities

Just open then select "New Document"

Enter this script:

tell application "Mail"

do shell script "afplay '/Users/MyAUDIO/BeepBeepBeep.wav'"

end tell

You will NEED to change the Path and the name of the sound file to one of your liking.

Use the "Play" arrow to test if the sound plays and test for script errors.

Just save the file to: "~/Library/Application Scripts/com.apple.mail" folder with a name like: PlaySound.scpt

Now, just go to the Mail "Rules" and use "Run AppleScript" for your Action.

If you placed your Script in the Folder above then it will be listed in AppleScripts Dropdown when creating the Rule.

Use something simple like: Check for "Any recipient" "contains" "@"

You should be able to get all your Rules working by creating an Apple Script to Perform the Action Instead using the "Built-in" actions that no longer seem to work...

To prevent Multiple Sounds from triggering at once:

Just add the Action "Stop evaluating rules" after the AppleScript Action.

Also, Note that “Rules” process from Top to Bottom so if you want multiple rules to process then Drag them to the Top and move Sound Alerts to the bottom with a "Stop evaluating rules" as the Last Action within the Rule.

Has apple fixed this yet?

SOLVED:

After updating yesterday (12/12/2015) to OS X El Capitan, Version 10.11.2, audible email notifications still did not work for me.

However I disabled and re-enabled sound for the Mail app and audible notifications are finally working again (for me).

You can find Mail Notifications in two ways:

Use Spotlight Search (shortcut key combination is "Command Space bar", or click the magnifying glass in the upper right of your desktop):

1. Type "Notifications" in the Spotlight Search box
2. The "System Preferences->Notifications" window will pop up
3. In the "Notifications" window select "Mail" from the list in the left pane (you may have to scroll to find it)
4. In the right pane, look for "Play sound for notifications". It was already checked for me so I unchecked and rechecked it again

OR

2. Manually find notifications as follows:

Important:

As mentioned "Play sound for notifications" was already checked for me so I unchecked and rechecked it again. Once doing that the audible notifications were finally restored. Note I also went through the application list in the left pane and unchecked/rechecked notifications for the apps to try and avoid other problems.

For reference, I have a MacBook Pro 15-inch Late 2008 model computer.