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I bought an iPhone 5 from the Apple store a few months ago, with the understanding that it was unlocked and not bound to any one carrier. I have moved internationally, and this iPhone will not activate with my new SIM card - what happened?

Hi,

I bought the phone in Canada, inserted my Rogers SIM card and it worked fine. I recently moved to Europe, inserted my new SIM card, and it will not work. The carrier here told me that I should contact Apple and have them unlock it, but the Apple site mentions that this is something only carriers can do. However, I did not buy this phone from a carrier. Why is my phone locked to Rogers? What can I do to fix this?

Thank you!

iPhone 5

Posted on Oct 10, 2015 8:06 AM

16 replies

Oct 10, 2015 6:55 PM in response to charliec245

That's understandable. If you have fulfilled your contract to Rogers then it just takes a phonecall to them to unlock the device.

Apple cannot or will not unlock a device.

h ttp://www.rogers.com/web/support/wireless/unlock/733?setLanguage=en

It looks like Rogers charges a $50.00 fee

I bought an iPhone 5 from the Apple store a few months ago, with the understanding that it was unlocked and not bound to any one carrier. I have moved internationally, and this iPhone will not activate with my new SIM card - what happened?

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