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iPhone pictures don't load in Photos

Hello everyone

I recently downloaded iOS9 on my iPhone and El Capitan on my iMac. Ever since I'm encountering a problem when trying to import the pictures from my iPhone onto my iMac.

At first, sometimes they would still load in iPhoto/Photos, sometimes they wouldn't. Now they just don't.

iTunes recognizes my iPhone and syncs with it. iPhoto/Photos also recognize my iPhone, but the page in the apps remains blank. The photos won't load and thus I can't import them.

Could anyone help me on how to fix this?

Thank you!

Gregory from Belgium

iPhone 5, OS X El Capitan (10.11)

Posted on Oct 12, 2015 4:37 AM

38 replies

Oct 28, 2015 12:33 PM in response to Simon201

Thank for this post. Haven't tried it myself, so I can't confirm, but he Dropbox solution worked for me, so I recommend it!

Oct 28, 2015 12:37 PM in response to Clem

This works! I shut off the option of using Dropbox to import pictures and now iPhoto, Photos & Image Capture all work!

I highly recommend it!

Thanks a lot Clem!

And thanks everyone who tried to help out!

Clem

Level 3

701 points

Oct 28, 2015 3:14 PM in response to gregoryfrombelgium

🙂

Simon201

Level 2

298 points

Oct 28, 2015 3:32 PM in response to Clem

Thanks Clem! Yes all seems to be ok now. Fingers were getting a bit sore unplugging and plugging in the old cable!!

Happy to see that it wasn't really Apple's doing! 🙂

Nov 5, 2015 9:28 PM in response to Clem

Clem,

that looks promising. How do see and control which service is the "default importer". In Dropbox I just see a checkbox to enable/disable import. I don't know of any place to control which is the default. In the past, I have had both iPhoto and Dropbox importing photos. With Photos, that detente seems unstable.

Apr 11, 2017 8:23 AM in response to gregoryfrombelgium

For me solution was in locked phone and also corrupted cable. Immediately after unlocking screen iPhoto loaded my pictures.

Aug 19, 2017 9:20 AM in response to MSPFLYGUY

I tried this, and it worked instantly. It never occurred to me to try it. Thanks.

Sep 6, 2017 8:31 AM in response to Clem

Hi, Clem

iPhone pictures don't load in Photos