iPhone pictures don't load in Photos

Hello everyone

I recently downloaded iOS9 on my iPhone and El Capitan on my iMac. Ever since I'm encountering a problem when trying to import the pictures from my iPhone onto my iMac.

At first, sometimes they would still load in iPhoto/Photos, sometimes they wouldn't. Now they just don't.

iTunes recognizes my iPhone and syncs with it. iPhoto/Photos also recognize my iPhone, but the page in the apps remains blank. The photos won't load and thus I can't import them.

Could anyone help me on how to fix this?

Thank you!

Gregory from Belgium

iPhone 5, OS X El Capitan (10.11)

Posted on Oct 12, 2015 4:37 AM

38 replies

Clem

Level 3

701 points

Oct 28, 2015 11:20 PM in response to gregoryfrombelgium

Do you have non-Apple services running that sync your photos to the cloud automatically? Ie, do you have Dropbox running? If so try disabling it, reboot and reconnect your device to the mac and retry Photos and Image Capture. This worked for me (iOS9.1 and OSX10.11.1). If this works for you go back and reenable Dropbox and tweak the setting so it isn't your default importer.

Oct 28, 2015 12:33 PM in response to Simon201

Thank for this post. Haven't tried it myself, so I can't confirm, but he Dropbox solution worked for me, so I recommend it!

Oct 28, 2015 12:37 PM in response to Clem

This works! I shut off the option of using Dropbox to import pictures and now iPhoto, Photos & Image Capture all work!

I highly recommend it!

Thanks a lot Clem!

And thanks everyone who tried to help out!

Clem

Level 3

701 points

Oct 28, 2015 3:14 PM in response to gregoryfrombelgium

🙂

Simon201

Level 2

298 points

Oct 28, 2015 3:32 PM in response to Clem

Thanks Clem! Yes all seems to be ok now. Fingers were getting a bit sore unplugging and plugging in the old cable!!

Happy to see that it wasn't really Apple's doing! 🙂

Nov 5, 2015 9:28 PM in response to Clem

Clem,

that looks promising. How do see and control which service is the "default importer". In Dropbox I just see a checkbox to enable/disable import. I don't know of any place to control which is the default. In the past, I have had both iPhoto and Dropbox importing photos. With Photos, that detente seems unstable.

Apr 11, 2017 8:23 AM in response to gregoryfrombelgium

For me solution was in locked phone and also corrupted cable. Immediately after unlocking screen iPhoto loaded my pictures.

Aug 19, 2017 9:20 AM in response to MSPFLYGUY

I tried this, and it worked instantly. It never occurred to me to try it. Thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone pictures don't load in Photos