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Question: iPhone pictures don't load in Photos

Hello everyone

I recently downloaded iOS9 on my iPhone and El Capitan on my iMac. Ever since I'm encountering a problem when trying to import the pictures from my iPhone onto my iMac.

At first, sometimes they would still load in iPhoto/Photos, sometimes they wouldn't. Now they just don't.

iTunes recognizes my iPhone and syncs with it. iPhoto/Photos also recognize my iPhone, but the page in the apps remains blank. The photos won't load and thus I can't import them.

Could anyone help me on how to fix this?

Thank you!

Gregory from Belgium

iPhone 5, OS X El Capitan (10.11)

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Do you have non-Apple services running that sync your photos to the cloud automatically? Ie, do you have Dropbox running? If so try disabling it, reboot and reconnect your device to the mac and retry Photos and Image Capture. This worked for me (iOS9.1 and OSX10.11.1). If this works for you go back and reenable Dropbox and tweak the setting so it isn't your default importer.

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Mar 20, 2017 6:11 AM in response to gregoryfrombelgium In response to gregoryfrombelgium


I have this problem too but no other service for photos is running. I've installed some update and Photos app started to auto run on iPhone again but this I've turned off in terminal again. I use iPhoto for everything. Runnig El Capitan.

Mar 20, 2017 6:11 AM

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Apr 4, 2017 4:49 PM in response to gregoryfrombelgium In response to gregoryfrombelgium

After trying the answers I found in forums I accidentally took a photo while in camera mode while connected to my Mac with the cable. Instantly the photos showed and importing was then working in Photos, iPhoto and ImageCapture. So apparently taking a photo fixed what ever was wrong at the iOS devices end and it began communicating again. Hope this works for you too.

Apr 4, 2017 4:49 PM

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Question: iPhone pictures don't load in Photos