iOS 4.3.5 error 9 when updating to 9.0.2

So, no prizes for guessing the answer I received... Wrong customer services, need to call... and the rest... I have asked from a large company customer care that they try to pass it on to the correct customer services, dont hold out much hope.

Hi all.

My iPad 2 with iOS 5.1.1 stuck in the update process to 9.2 with error 9 via iTunes too. I've tried to update via OTA and apple suggested iOS 8.4.1 instead 9.2. But have no luck, i have an error when it was trying to install firmware.

OK thanks for the info, this suggests that the crucial update was between iOS5 and iOS6.

I was able to update two iPads from 6.1.3 to 9.2 last week.

We are no further forward in getting a fix from Apple but at least we have most of the facts now.

If anyone is going to risk a Jailbreak approach, then iOS6 will be the upgrade to go for.

As I stated before, I have no experience with Jailbreaking and neither condone it or want to try it myself.

I also have no idea whether this would work.

No one should have to pay for a fix when it is an Apple error that caused the issue. I am online with a level 1 tech now who will go through all the basic troubleshooting steps. It's painful but necessary in order to get next level support. If requested to send in, DO NOT pay for it. It is a bug with their system and they NEED to own it.

I got Apple to take the iPad for repair on their dime. Just have to be diligent with them that their software caused the issue and is not of any neglect on your part. By doing this, they will assume all costs and responsibilities.

I have an iPad 2 with 4.3.5 with same issue #9 error. I called Apple and talked with a few people and got a supervisor, who really didn't know much. She was nice enough though and set me up an appointment at an Apple store. She supposedly documented me having tried 3 different pcs and cable to do the update since the error 9 refers to security and firewalls, etc. So I went to the Apple store and spoke with a "genius" who then tried doing the update on 2 different macs with 2 different cables not bothering to hear that I already tried this 3 different ways. So he says he's going to go in the back and speak to a tech and comes back and says the tech thinks its the logic board, pretty vague, then tries to get me to trade my iPad 2 in for another iPad 2 for $250. Pfft, I got it for free, no way I'm paying $250 for an iPad 2. So long story short, Apple was pretty worthless.

I also tried Dr.Fone, not sure if any of you heard of it, but they have a trial version so you can reboot and get back to normal mode. I also used the full version and downloaded iOS 5.0 ipsw from a site that had ALL previous versions and tried to go to v5 first but just kept getting error about firmware package and device models do not match so I'm done jacking with it. Guess I got my moneys worth?

Please stay on Apple about this. It's thier problem, they changed partitions some where around ver. 5 or 6 which makes the iPad 2s not update to the newest version. I have two of my iPads sent to them right now for replacement or repair and was told thpier engineers were working on a fix in a later update but everyone needs to bug the crap out of them about this or it will never get fixed. The up rise the better. Nothing can fix the iPad 2s expect APPLE.

Same here.

iPad 2 Wifi+Cellular stuck on iOS 4.3.5 .

Getting Error 9 when trying to update to iOS 9.2 .

Went to the Apple Store Sindelfingen/Germany today but they had no solution.

They said, that this problem ist not listed in their technical FAQ.

I will call Apple Care tomorrow.

Status update:

After I phoned the German Apple Care Team the 1st lvl support saw that the Apple Store had no solution. She had also no solution so the case went to the 2nd lvl support who gave me the option to send in the iPad for FREE! He said that I'm not the first one with this kind of problem. The iPad will be repaired, or I will get a new one, also for FREE.

Very good support from Apple here cause the iPad 2 is over 4 years old.

So my advice is to phone the Apple Care team and get to the 2nd lvl support (cause this kind of problem exists for all iPad iOS 4 user who want to upgrade to iOS 9.2) . Ask them for a free repair!

Good luck to all of you and best regards from Germany!

Marc

You will have to let us know what happens. I find it hard to believe they will fix a 4 year old iPad for free and then if they can't they give you a new one. Not saying I don't believe you but I would say I don't believe them. I think they do know how to fix this issue though, they just want to make some money off of it. Good luck.

It is all true what I told you. I got the confirmation mails for repairing the iPad. Apple will send me packing materials for free to put in the iPad for sending in to the repairing service. Despite the iPad 2 is over 4 years old it has to get iOS 9 cause it is classified for iOS 9. So in my opinion it doesn't matter whether the iPad is still on iOS 4 or not. It is the fault from Apple which is not able to bring me the newest update to my iOS device. I told them, that I'm not able to use the latest apps due to a software (NOT hardware) issue from Apple and using the old iOS version is also a security problem.

Also: The 2nd lvl support never asked me for my credit card so there will be no potential payment in my opinion! They only asked me for my home address. And the 2nd lvl support confirmed that this repair is fully for free.

I advice you all to try phoning Apple Care and link to this thread.

I will post an update what happened during the repairing process.

I'm on the phone with them right now. Going to send it to them but it's not sounding like it's going to be free but she's talking to a supervisor seeing if I can get an exception. They better give me a freakin' exception since it's their issue. That rma or repair order# would be nice to refer to.

Supervisor got on the line and tried telling me he knows all kinds of people with same issue and they don't have any problem updating their IOS then says he's going to check on something and phone line goes dead....Freakin' idiots.

Tell them about this threat and that a lot of people with iOS 4 have this issue when the want to update to iOS 9. It is simply not possible! To update to iOS8 was possible but since iOS 9 came out and Apple stopped signing iOS8 it is NOT possible for iOS4 devices (especially iPad 2) to get to (currently) iOS 9.2 . Mail me to (EDIT: Mail address visible in reply notification mail from Apple with my sentence, I removed it here now) and I will give you the repair order number. I don't want to post it officially =( .

I just saw this in facebook this is not mine. Credits to the one who give this information

Credit to Sir Bryle..
Warning if your on ios7 or lower Do not attempt to upgrade to ios9

Gives you Error 9

Apple customer service advised iPad 2 users do not upgrade ...

reporter again consulting on this issue Apple's official customer service, a staff member suggested that reporters, the first upgrade to iOS 7 or iOS 8, and then upgrade to iOS9. But in fact, iPad 2 can upgrade to iOS 9, because iOS 7 and iOS8 already closed the verification, and finally said the staff advised reporters, just give the upgrade.

"Estimate is iOS 4 version is too low, no way to directly update to iOS 9." Huang Jianwei said, "If the user has upgraded to iOS8 before, then he will not upgrade iOS 9 obstacles."

the possibility of re-opening the Apple iOS 8 minimal verification, so the low version of the iPad 2 can not upgrade directly to iOS9, which leads to many domestic iPad 2 users will be unable to install some of the latest of the App application, user experience greatly reduced.

Shih said, "obviously the hard disk is not bad, said it was a hard drive failure, but also high-priced replacement, Apple's official approach is really puzzling." He said, looking forward to Apple's official give a more reasonable solution.

Upgrade at your Own Risk..