Level 1

23 points

iOS 4.3.5 error 9 when updating to 9.0.2

Dear Mac Experts,

I've been having issues updating my cousin's old iPad 2 WiFi (MC979ZP) from 4.3.5 to 9.0.2. I keep having Error 9 whether I use DFU or any other method. Apart from that, Apple has also stopped signing all versions of Firmware prior to 9.0.2, therefore any older firmware is unusable (Error 3194 without fix even using System32). I was also trying firmware 8.4.1 and older firmware.

By the way, I've tried many different original cables and many different computers, both Mac and Windows, including the garbage bin.

According to Apple's HQ, this could be an "Untested Issue with latest iTunes and iOS9 having a negative effect on very old versions of iOS being upgraded to iOS9".

I'm writing here to seek help from you, if there is any other solution to this issue, and also to hopefully notify Apple's Support on this issue and hope they will fix it on their next version of iTunes.

Warmest Regards,

Mak ********

******

iPad 2, iOS 4.3.3, 4.3.5

Posted on Oct 12, 2015 9:05 AM

Top-ranking reply

corvettezl1

Level 1

0 points

Posted on Dec 22, 2015 2:47 PM

I called the 800 Apple number above and was told the only way to update from 4.3.5 (which I have on my IPAD 2) was to update IOS 9.2 ONLY from iTunes which it has to be the latest version and to use a PC or Mac that has been rebooted fresh. Use known good 30 pin cable. I did this and it WORKED ! My IPAD 2 now has IOS 9.2 and works great...... I went straight from 4.3.5 to 9.2 ! According to Apple this is the only recommended way to avoid errors that I have been reading here....You do not want to update from the IPAD2 directly.

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222 replies

Dec 23, 2015 4:49 PM in response to RussellCF58

RussellCF58: Hmmm apparently your using a Mac and I'm using a PC with Windows 7 so I found the iPadUpdater log.

2015-12-17 20:33:00.070 [4324:1218]: restore library built Sep 28 2015 at 12:12:56

2015-12-17 20:33:00.070 [4324:1218]: iTunes: iTunes 12.3.2.35

2015-12-17 20:33:00.085 [4324:1218]: iTunes: Current software version: 13B143

2015-12-17 20:33:00.085 [4324:1218]: iTunes: Software payload version: Unspecified

2015-12-17 20:33:00.085 [4324:1218]: iTunes: Using MobileRestore state machine

Dec 23, 2015 11:03 PM in response to corvettezl1

OK thanks, no I am using Windows 7 at work and also tried with Windows 10 at home.

software version 13 is iOS9 so looks like you upgraded from iOS 9.0?

The log was for a backup rather than upgrade, you may want to check other logs, but I think you just had an easy upgrade.

Regarding iOS 9.2, I am using this on my iPhone 4S and many iPads at work with no problems.

This may depend on the apps of course.

The update switched on Bluetooth and created a Game Centre ID and lgged you in.

That wasn't good for our shared apple id devices, but other than that no problems reported.

Dec 24, 2015 1:14 AM in response to sven65

Ich denke, Apple Support-Teams kennen das Problem vor Ort , aber die Haupt Apple Support halten es ruhig.
Ich kann den Kundendienst zu versuchen.
Sorry über die Sprache , benutzte ich Google Übersetzer aus dem Englischen .

Regards,

Chris

Dec 24, 2015 10:18 AM in response to RussellCF58

So, no prizes for guessing the answer I received... Wrong customer services, need to call... and the rest... I have asked from a large company customer care that they try to pass it on to the correct customer services, dont hold out much hope.

Macarr0n

Level 1

4 points

Dec 25, 2015 12:25 AM in response to makhonkit

Hi all.

My iPad 2 with iOS 5.1.1 stuck in the update process to 9.2 with error 9 via iTunes too. I've tried to update via OTA and apple suggested iOS 8.4.1 instead 9.2. But have no luck, i have an error when it was trying to install firmware.

Dec 25, 2015 12:46 AM in response to Macarr0n

OK thanks for the info, this suggests that the crucial update was between iOS5 and iOS6.

I was able to update two iPads from 6.1.3 to 9.2 last week.

We are no further forward in getting a fix from Apple but at least we have most of the facts now.

If anyone is going to risk a Jailbreak approach, then iOS6 will be the upgrade to go for.

As I stated before, I have no experience with Jailbreaking and neither condone it or want to try it myself.

I also have no idea whether this would work.

nihado

Level 1

0 points

Dec 25, 2015 2:06 PM in response to makhonkit

So we can't do anything until apple does something or if they do anything. I'm in the same predicament tried 4 different cables with 4 different computers, I repair these guys for a living but this is the most frustrating problem STUPID ERROR 9

Jan 2, 2016 1:09 PM in response to makhonkit

Same here.

iPad 2 Wifi+Cellular stuck on iOS 4.3.5 .

Getting Error 9 when trying to update to iOS 9.2 .

Went to the Apple Store Sindelfingen/Germany today but they had no solution.

They said, that this problem ist not listed in their technical FAQ.

I will call Apple Care tomorrow.

Jerkola

Level 1

0 points

Jan 3, 2016 9:09 AM in response to marck1991

You will have to let us know what happens. I find it hard to believe they will fix a 4 year old iPad for free and then if they can't they give you a new one. Not saying I don't believe you but I would say I don't believe them. I think they do know how to fix this issue though, they just want to make some money off of it. Good luck.

Jerkola

Level 1

0 points

Jan 3, 2016 10:06 AM in response to Jerkola

I'm on the phone with them right now. Going to send it to them but it's not sounding like it's going to be free but she's talking to a supervisor seeing if I can get an exception. They better give me a freakin' exception since it's their issue. That rma or repair order# would be nice to refer to.

Jerkola

Level 1

0 points

Jan 3, 2016 10:13 AM in response to Jerkola

Supervisor got on the line and tried telling me he knows all kinds of people with same issue and they don't have any problem updating their IOS then says he's going to check on something and phone line goes dead....Freakin' idiots.

Jerkola

Level 1

0 points

Jan 9, 2016 5:34 AM in response to jdlivara

Well, I was finally able to get a hold of a supervisor willing to help me, after 3 or four calls over a couple weeks and a few hours on the phone. In fact, I now have 2 iPads I'm not able to update. So this supervisor set me up with getting both iPads shipped for free to a repair depot. I just shipped them last night so we'll have to wait and see what comes out of it. As soon as I hear something I will let you all know.

Jan 11, 2016 1:59 AM in response to makhonkit

Bonjour à tous,

je viens vers vous car j'ai exactement le même problème que toute la communauté. J'ai également appelé Apple et personne ne peut m'aider. Je suis de très près les messages de cette communauté à fin que nous trouvions tous ensemble une solution qui pourrait nous faire avancer et mettre à jour nos iPad. Je vous souhaite à tous de passer une excellente journée.

Hello everyone,

I come to you because I have exactly the same problem that the whole community. I also called Apple and nobody can help me. I am very close to the end posts of this community that we all find a solution together that would move us forward and update our iPad. I wish you all a great day.

IPad 2 iOS 4.3.5 : error 9 impossible to iOS 9.2.

paul3014

Level 1

0 points

Jan 13, 2016 12:28 AM in response to makhonkit

As long as apple does not allow verification of any previous update( preferably ios 6 or higher) we are stuck.

or lets hope an update in ios9 may fix the issue. which is highly unlikely though given apple track record of forceful obsolescence of its devices.

Jan 13, 2016 2:14 PM in response to makhonkit

So, what, it's fixed now? I can download the latest iOS off of iTunes now? I'm a little confused from the information that's being given. I'm new to Apple and don't understand this DFU Mode and beta .ipsw :/

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iOS 4.3.5 error 9 when updating to 9.0.2