Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Closing tabs in Safari freezes Macbook

I've had a problem with Safari. I'm running El Capitan on a Macbook Pro 15" mid-2014. I noticed this problem on Yosemite as well, though. It hasn't happened a whole lot of times but TWICE today, so it's getting annoying. When I close a tab in Safari it freezes the browser and the entire Mac. Sometimes I can move the cursor but other times even that is frozen. Then I have to wait maybe 15-20-25 seconds before it unfreezes. I think it mostly happens on youtube actually. Is this something you're familiar with? Also, after it unfreezes my Mac runs slower, like laggy, so I have to restart.


Hope you can help.

Jonas

MacBook Pro with Retina display, iOS 9.0.2, Mid-2014

Posted on Oct 14, 2015 3:22 AM

Reply
68 replies

Oct 14, 2015 7:13 AM in response to Eric Root

Hope I did it right. 🙂

EtreCheck version: 2.5.4 (214)

Report generated 14/10/2015 16.11

Runtime 1:23

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 15-inch, Mid 2014)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,2

1 2,2 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 184 - SN = D864493Y3C3F9CPA4


Video Information: (What does this mean?)

Intel Iris Pro

Color LCD 2880 x 1800


System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: about 3 hours


Disk Information: (What does this mean?)

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.82 GB (143.09 GB free)

Core Storage: disk0s2 250.14 GB Online


USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/hosts - Count: 6


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]


User Login Items: (What does this mean?)

Mail Program Hidden (/Applications/Mail.app)

Google Drev Program (/Applications/Google Drive.app)

Advanced Mac Cleaner UNKNOWN (missing value)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000004.Microsoft AU Daemon

[running] com.apple.xpc.launchd.oneshot.0x10000005.AdobeReader

[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck

[running] com.google.GoogleDrive.6752

[running] com.microsoft.onenote.mac.7392


Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.207 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.207 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Safari Extensions: (What does this mean?)

SABConnect


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

2% fontd

0% Google Drive

0% cloudpaird


Top Processes by Memory: (What does this mean?)

1.11 GB kernel_task

442 MB com.apple.WebKit.WebContent(4)

377 MB Safari

344 MB AdobeReader

262 MB Microsoft OneNote


Virtual Memory Information: (What does this mean?)

8.57 GB Free RAM

7.42 GB Used RAM (1.79 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 14, 2015, 12:23:42 PM Self test - passed

Oct 14, 2015, 10:13:50 AM /Library/Logs/DiagnosticReports/Microsoft Word_2015-10-14-101350_[redacted].cpu_resource.diag [Click for details]

Oct 13, 2015, 10:54:58 AM /Library/Logs/DiagnosticReports/Microsoft Word_2015-10-13-105458_[redacted].cpu_resource.diag [Click for details]

Oct 17, 2015 1:55 PM in response to Eric Root

Hey Eric, I'm having the exact same issue as OP. MBP freezing after closing Safari tabs while visiting Youtube that is temporary freeze but continuous occurrence, only to get relief after a reboot. Next visit to Youtube will eventually cause reoccurrences. I've also experienced this problem at other Google services i.e. maps, images and translate.


I hope we can find a resolve for this issue. Thanks Eric


EtreCheck version: 2.5.5 (215)

Report generated 10/17/15, 1:39 PM

Runtime 1:19

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 13-inch, Mid 2014)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 1 - SN = D86436400HLFT5YA6


Video Information: (What does this mean?)

Intel Iris

Color LCD 2560 x 1600


System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.11 GB (92.86 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online


TS256GSJM500 disk2 : (256.06 GB) (Solid State - TRIM: No)

EFI (disk2s1) <not mounted> : 210 MB

Transcend (disk2s2) /Volumes/Transcend : 255.72 GB (210.53 GB free)


USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

BUFFALO HD-PCTU2 500.11 GB

HD-PCTU2 (disk3s1) /Volumes/HD-PCTU2 : 500.11 GB (211.07 GB free)


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Transcend StoreJet


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Launch Agents: (What does this mean?)

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.transcend.RxRecoveryHelper.plist [Click for support]


User Login Items: (What does this mean?)

Dr. Cleaner Application Hidden (/Applications/DrCleaner.app)


Other Apps: (What does this mean?)

[running] com.etresoft.EtreCheck.72352

[loaded] com.trendmicro.ATLoginItemHelper

[running] com.trendmicro.DrCleaner.47072


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.008.20082 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.008.20082 - SDK 10.8 [Click for support]

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 51 Check version


Safari Extensions: (What does this mean?)

iTube Studio


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

4% WindowServer

2% fontd

0% cloudpaird


Top Processes by Memory: (What does this mean?)

531 MB kernel_task

197 MB Finder

115 MB iconservicesagent(2)

106 MB mds_stores

98 MB mdworker(8)


Virtual Memory Information: (What does this mean?)

4.90 GB Free RAM

3.10 GB Used RAM (1.37 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 17, 2015, 01:36:25 PM Self test - passed

Oct 15, 2015, 02:24:25 AM /Library/Logs/DiagnosticReports/iMovie_2015-10-15-022425_[redacted].cpu_resourc e.diag [Click for details]

Oct 17, 2015 2:02 PM in response to jonasgs1

jonasgs1 wrote:


I've had a problem with Safari. I'm running El Capitan on a Macbook Pro 15" mid-2014. I noticed this problem on Yosemite as well, though. It hasn't happened a whole lot of times but TWICE today, so it's getting annoying. When I close a tab in Safari it freezes the browser and the entire Mac. Sometimes I can move the cursor but other times even that is frozen. Then I have to wait maybe 15-20-25 seconds before it unfreezes. I think it mostly happens on youtube actually. Is this something you're familiar with? Also, after it unfreezes my Mac runs slower, like laggy, so I have to restart.


Hope you can help.

Jonas

Closing the tab may not be ending that connection.


If you don't use top sites -- edit them all out -- Safari automatically adds frequently visited sites to top sites -- and it refreshes them -- so if you go into a site via a bookmark and top sites refresh that causes a slow down -- when you remove a top site it goes into a list of sites to never set as a top site -- if you reset Safari - top sites - it reloads a set of defaults -- if you don't tidy up top sites - all clearing the cache does is cause all that stuff to reload.

Oct 31, 2015 8:17 AM in response to Eric Root

So it just happened again! I'm not sure what parts of the console thing I need to copy but here is the minutes where it happened. I'm not sure it says anything unusual..

You mentioned something about the kernel log but my mac hasn't shut down because of it nor given me any warning about any kernel log problem or whatever.


Anyway, now my mac is super laggy but it stops when I restart. What is up with this problem??


  1. 31/10/2015 16.01.34,307 com.apple.WebKit.WebContent[987]: [16:01:34.306] vq_CopyProperty signalled err=-12783 (kFigBaseObjectError_ValueNotAvailable) (no videoRenderPipeline available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.20/Prototypes /VideoQueue/FigVideoQueue.m line 1042
  2. 31/10/2015 16.01.34,307 com.apple.WebKit.WebContent[987]: [16:01:34.307] vq_CopyProperty signalled err=-12783 (kFigBaseObjectError_ValueNotAvailable) (no videoRenderPipeline available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.20/Prototypes /VideoQueue/FigVideoQueue.m line 1042
  3. 31/10/2015 16.01.34,307 com.apple.WebKit.WebContent[987]: [16:01:34.307] vq_CopyProperty signalled err=-12783 (kFigBaseObjectError_ValueNotAvailable) (no videoRenderPipeline available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.20/Prototypes /VideoQueue/FigVideoQueue.m line 1042
  4. 31/10/2015 16.01.34,307 com.apple.WebKit.WebContent[987]: [16:01:34.307] vq_CopyProperty signalled err=-12783 (kFigBaseObjectError_ValueNotAvailable) (no videoRenderPipeline available) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.20/Prototypes /VideoQueue/FigVideoQueue.m line 1042
  5. 31/10/2015 16.01.50,125 com.apple.WebKit.WebContent[987]: GVA warning: addNewReferenceEntry_MMCO mmcoFunc1 not found requested 11, curr = 14
  6. 31/10/2015 16.01.50,125 com.apple.WebKit.WebContent[987]: GVA warning: addNewReferenceEntry_MMCO mmcoFunc1 not found requested 12, curr = 14
  7. 31/10/2015 16.01.50,125 com.apple.WebKit.WebContent[987]: GVA warning: addNewReferenceEntry_MMCO force release 7
  8. 31/10/2015 16.02.32,485 watchdogd[374]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
  9. 31/10/2015 16.02.35,274 spindump[457]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2015-10-31-160235_Jonas-MacBook-Pr o.userspace_watchdog_timeout.spin
  10. 31/10/2015 16.02.35,278 watchdogd[374]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) at (/Library/Logs/DiagnosticReports/WindowServer_2015-10-31-160235_Jonas-MacBook-P ro.userspace_watchdog_timeout.spin)
  11. 31/10/2015 16.02.54,582 Safari[907]: KeychainGetICDPStatus: keychain: -25300
  12. 31/10/2015 16.02.54,582 Safari[907]: KeychainGetICDPStatus: status: off
  13. 31/10/2015 16.03.15,570 CalendarAgent[264]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]
  14. 31/10/2015 16.03.15,657 CalendarAgent[264]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]
  15. 31/10/2015 16.03.22,765 lsd[234]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist
  16. 31/10/2015 16.03.22,838 Console[1022]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
  17. 31/10/2015 16.03.23,068 iconservicesagent[299]: Failed to get the real path for: /var/folders/rd/dd6hcr4n5tl_qwvxdk4bbf9w0000gn/C/com.apple.iconservices
  18. 31/10/2015 16.03.57,192 Microsoft Word[922]: open on /Users/JonasStensgaard/Library/Group Containers/UBF8T346G9.Office/MicrosoftShipAssertLog_MSWD922_Send.txt: File exists

Nov 28, 2015 9:40 AM in response to jonasgs1

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.



Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.



http://www.apple.com/feedback/



Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.


https://developer.apple.com/programs/register/

Closing tabs in Safari freezes Macbook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.