You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Contacts: Entry slow or sluggish

I have an issue that’s been a bit of a nuisance for me with Contacts. Not related to El Capitan as it was behaving poorly with Yosemite & Mavericks but seems to be degrading with each upgrade.


The OSX Contacts app is very sluggish when editing or entering contact information. Whether it is an existing contact or a brand new contact the response is very slow. When entering/updating data the display of the typed characters will occur a few seconds after actual entry. I always have to wait for it to finish before I move on to the next field. The delay is enough of an issue that if I tab to or click in a blank field and immediately begin typing, a few seconds later the characters will begin appearing one at a time and usually with the first and second characters transposed.


Has anyone else noticed such behavior? If so, have you found a resolution?

Mac mini, OS X El Capitan (10.11), win xp/vista64/7

Posted on Oct 15, 2015 1:28 PM

Reply
47 replies

Nov 25, 2015 12:56 AM in response to arjay67

I have the exact same problem.

So are you using a carddav server for syncing your contacts? I am (owncloud) and when I tried disabling this account editing offline contacts worked just fine. iCloud contacts probably are fine too and that's why so little people complain.

The contacts app is pretty buggy anyway. The add account dialog is completely broken and it's a real pain adding carddav accounts.

Jan 3, 2016 12:32 PM in response to amors2

I had exactly the same problem as described above - which was quite annoying!!

Changing the google account to a "stand alone" CardDAV account as posted by "amors2" above and described here:

http://forums.macrumors.com/threads/el-capitan-contacts-app-freezes-when-editing -google-contacts.1945254/#post-22378892

"In a nutshell it's turning off contact syncing for the Google account and adding your Google contacts sync back via CardDAV:

  1. Go to System Preferences>Internet Accounts
  2. Uncheck "Contacts" for the Google account
  3. Click the "+" to add a new account
  4. Select "CardDAV"
  5. Set Account Type to "Manual"
  6. User Name is Gmail address
  7. Password is password, or a new app-specific password if 2-factor authorization is "ON" for Google
  8. Server Address is "google.com"

Now enjoy your responsive Contacts app."


" I had to turn on “Allowing less secure apps to access your account” in Google options. Otherwise impossible to create an CardDAV account."


These steps helped me as well!

Feb 7, 2016 10:10 PM in response to arjay67

I'm experiencing the same issue except my delays are more like 2 - 3 minutes and I'm experiencing them only when editing contact information--especially when creating a custom field label. I'm running my own CarDAV server on my extremely fast (bonded dual GigE connections) 715 Synology NAS. Also, I'm doing the contact edits on the same LAN as my NAS (i.e. not outside my LAN). Since I was experiencing constant crashes within my Contacts app under Mavericks and Yosemite EVERY TIME I used the call hand-off feature on my laptop (both dialing and hanging up), I decided my i-net service provider was causing these issues (Exchange-based service provider). So, around the time of the release of El Captitan (10.11.0), I moved to my own CarDAV server. Well, I was right, switching to my own CarDAV server remedied the call hand-off crashes--what a relief. However, now I inherited a completely new issue--EXTREMELY SLOW CONTACT EDITING. But, here's a really interesting fact: when I perform the same contact edits on my iPhone 6+ (set up with the same CarDAV server), they only takes seconds or less. In my opinion, this is just more current Apple sloppiness with the OS X platform (there are still a lot of very silly and irritating OS X user experience issue to resolve). If you ask me, Apple has been paying way too much attention to iOS and leaving OS X in the lurch. Tim Cook is ignoring the very user experience details that got Apple where it is today--Steve Jobs would've never put up with this sloppiness. I guess we'll have to wait for another alleged bug-fix-only OS X release (perhaps they'll call it Denali) to finally regain a smooth running OS X user experience.

Mar 24, 2016 1:44 PM in response to arjay67

I have the same issue using Mac clients (iMacs, Macbooks, etc.) Contacts app in conjunction with Mac Server (Mac Pro 16gb RAM). The server is also utilized as a mail server.


I've noticed the problem occurring will all versions of the Contacts app as far as I can remember & all versions of Server 5.x. I've properly opened all ports to the server (8800 & 8843), and I've ensured that DNS SRV records exist for carddav & carddavs. I'm using password authentication (kerberos is not feasible in this scenario) & all my Mac clients experience about 10-20 seconds of lag with each field input or saved. Mail works fine, but Contacts is SLOW SLOW SLOW!


In my case, this is sad because this is an Apple-to-Apple configuration - you'd figure it should work with minimal issues.

Contacts: Entry slow or sluggish

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.