Cannot Set Default Mail App in El Capitan

I was using Outlook 2016 before upgrading to El Capitan. After the upgrade I decided to switch to the default Mail app. Unfortunately, when I try to make the switch in Mail > Preferences, the app I choose does not stick. When clicking a link, closing and restarting Mail, or even waiting just a few minutes, the default Mail app switches automatically back to Outlook 2016. Any thoughts?


I am running a mid-2011 Macbook Air.

MacBook Air (11-inch Mid 2011), OS X El Capitan (10.11)

Posted on Oct 18, 2015 7:35 AM

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51 replies

Feb 10, 2016 6:50 AM in response to bhowton

Hi All,


I've had the same problem since I installed Outlook 2016. This has just worked for me:


1. Run 'First Aid' on Macintosh HD from within Disk Utility.

2. Quit all open email clients.

3. Reopen Apple Mail then go to preferences > general > default email reader and select your preferred email client.

4. Quit Apple Mail and reopen. Check under the default email reader option - mine stuck after performing the above steps.


I assume there was some sort of corrupt preference or file, caused during the process of upgrading to El Capitan, which prevented Mac OS from being able to 'remember' your default application choice. Running 'First Aid' aka 'verify permissions' must have been able to correct this.


I hope this helps!


I'm running OS X 10.11.3, Mail 9.2 (3112) and Outlook 15.15 (151008) on a mid 2012 MacBook Air.

Feb 29, 2016 5:33 PM in response to bhowton

Hello,

After looking into the issue further I found another way to set outlook/mail as a default outside of the annoying auto-reverting mail preferences tab. Right clicking a mail doc, open with, selecting your preferred server and ticking the box 'always open with' is just another dead end. However, right clicking the mail doc --> get info and expanding the 'open with' section gives you the same option. Selecting your chosen client will than present with a "change all button". This defaults any mail doc in future to open with your selection. You may also notice that it appears with (default) next to the client when selecting open with in future.


This worked for me on a couple of el capitan computers after restarts and other testing. This solution is not effected by whatever the default in apple mail preferences is.

Mar 14, 2016 11:57 AM in response to OldGnome

Thanks for posting that. It did solve the stated problem of allowing me to change default mail apps but unfortunately seems to have killed the functionality which brought the problem up in the first place. That is, I was trying to email a web page from Safari to a friend, which I do fairly regularly, via clicking on the share icon in the upper right corner of Safari. One of the options available in the menu that appears was email, and if I chose that I would get a Thunderbird mail window (switching from Thunderbird to Mac Mail was what led me to the above problem). But since I fixed the mail app switch problem using that suggestion to reset the Library, Safari no longer provides the option of sharing via email. Has anyone run into that problem and fixed it ? Thanks,

Apr 13, 2016 12:13 PM in response to bhowton

"I don't use Office, but knowing Microsoft, it may be forcing you to use Outlook as your default email reader."


You really believe Microsoft setup Outlook so that it locks you out of changing it from the default mail app?


I was able to fix this issue with the recommended Disk Utility > First Aid, wondering if it was a permissions error? Thanks for the help everyone!


<Edited by Host>

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Cannot Set Default Mail App in El Capitan

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