You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot Set Default Mail App in El Capitan

I was using Outlook 2016 before upgrading to El Capitan. After the upgrade I decided to switch to the default Mail app. Unfortunately, when I try to make the switch in Mail > Preferences, the app I choose does not stick. When clicking a link, closing and restarting Mail, or even waiting just a few minutes, the default Mail app switches automatically back to Outlook 2016. Any thoughts?


I am running a mid-2011 Macbook Air.

MacBook Air (11-inch Mid 2011), OS X El Capitan (10.11)

Posted on Oct 18, 2015 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2015 7:53 AM

Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore is not, in itself, a solution.

First, empty the Trash, if possible.

Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) 2>&- | wc -l | pbcopy

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. The command may take a noticeable amount of time to run.

Wait for a new line ending in a dollar sign ($) to appear.

The output of the command will be a number. It's automatically copied to the Clipboard. Please paste it into a reply.

The Terminal window doesn't show the output. Please don't copy anything from there.

51 replies

Jan 28, 2016 6:28 AM in response to niefl

I just had the same issue and the following worked for me:


In finder, find the Microsoft Outlook app in your Apps folder and simply rename it to something like 'Old Microsoft Outlook'. Then reopen Mail and change the default mail reader to Mail.


This prevented my Mac from reverting back to Outlook as the default.


Hope this helps.


Matt

Feb 10, 2016 6:50 AM in response to bhowton

Hi All,


I've had the same problem since I installed Outlook 2016. This has just worked for me:


1. Run 'First Aid' on Macintosh HD from within Disk Utility.

2. Quit all open email clients.

3. Reopen Apple Mail then go to preferences > general > default email reader and select your preferred email client.

4. Quit Apple Mail and reopen. Check under the default email reader option - mine stuck after performing the above steps.


I assume there was some sort of corrupt preference or file, caused during the process of upgrading to El Capitan, which prevented Mac OS from being able to 'remember' your default application choice. Running 'First Aid' aka 'verify permissions' must have been able to correct this.


I hope this helps!


I'm running OS X 10.11.3, Mail 9.2 (3112) and Outlook 15.15 (151008) on a mid 2012 MacBook Air.

Feb 29, 2016 5:33 PM in response to bhowton

Hello,

After looking into the issue further I found another way to set outlook/mail as a default outside of the annoying auto-reverting mail preferences tab. Right clicking a mail doc, open with, selecting your preferred server and ticking the box 'always open with' is just another dead end. However, right clicking the mail doc --> get info and expanding the 'open with' section gives you the same option. Selecting your chosen client will than present with a "change all button". This defaults any mail doc in future to open with your selection. You may also notice that it appears with (default) next to the client when selecting open with in future.


This worked for me on a couple of el capitan computers after restarts and other testing. This solution is not effected by whatever the default in apple mail preferences is.

Mar 14, 2016 11:57 AM in response to OldGnome

Thanks for posting that. It did solve the stated problem of allowing me to change default mail apps but unfortunately seems to have killed the functionality which brought the problem up in the first place. That is, I was trying to email a web page from Safari to a friend, which I do fairly regularly, via clicking on the share icon in the upper right corner of Safari. One of the options available in the menu that appears was email, and if I chose that I would get a Thunderbird mail window (switching from Thunderbird to Mac Mail was what led me to the above problem). But since I fixed the mail app switch problem using that suggestion to reset the Library, Safari no longer provides the option of sharing via email. Has anyone run into that problem and fixed it ? Thanks,

Apr 13, 2016 12:13 PM in response to bhowton

"I don't use Office, but knowing Microsoft, it may be forcing you to use Outlook as your default email reader."


You really believe Microsoft setup Outlook so that it locks you out of changing it from the default mail app?


I was able to fix this issue with the recommended Disk Utility > First Aid, wondering if it was a permissions error? Thanks for the help everyone!


<Edited by Host>

Cannot Set Default Mail App in El Capitan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.