Safety of MacPaw CleanMyMac

Question

Level 1

5 points

Safety of MacPaw CleanMyMac

iMac 2009 vintage, running OSX 10.9.5.

Prior to the App Store, I purchased a utility program from Apple's Web site called CleanMyMac from MacPaw, which is out of Ukraine. It is a storage organizer and cleaner. I've used it with apparent success for about 3-4 years and am now on version 2.5, but notice it has not been offered on the App Store for some time.

Therefore, I ask if it is safe to continue using or if Apple decided it is malware.

iMac, OS X Mavericks (10.9.3), 2009 Came with 10.6 Snow Leopard

Posted on Oct 20, 2015 9:43 AM

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Answer 1

Old Operator Author

Level 1

5 points

Oct 20, 2015 9:48 AM in response to Old Operator

Looks like I failed to do my research properly before I installed this. Damage now done — 4 years ago!

Will delete / uninstall.

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Answer 2

Oct 21, 2015 5:11 AM in response to Old Operator

Hello there!Allow me to clear up this misunderstanding:

> but notice it has not been offered on the App Store for some time.

Please note that the CleanMyMac application never was never available at the AppStore. Your purchase was made from Apple's website catalog which was before the AppStore. CleanMyMac application is only available on our website: http://macpaw.com/store/cleanmymac

>am now on version 2.5,

The latest application version available is 2.4 and we can see in the screen shot that your using 2.4, 2.5 doesn't exist.

>Therefore, I ask if it is safe to continue

The application CleanMyMac 2 is still working and is even compatible with latest version of OS X 10.11, El Captain. We continue to update CleanMyMac 2’s Safety Database and Knowledge Base.

>Apple decided it is malware.

Apple has never made a claim that our applications is a malware. Please be advised that CleanMyMac is not MalWare or a virus etc. We have never used any adware in our advertising etc. Furthermore, our products are featured in the Mac App Store. This means that they are reviewed and approved by Apple. On another note - we are a Registered Apple Developer, which means all our applications are signed and trusted to pass Apple’s Gatekeeper. This means a lot to us, and Apple always reserves the right to revoke the certificate in case of any malpractice.

If you still have any questions regarding our products - feel free to ask us directly via: support@macpaw.com and we'd be glad to answer for all your questions.

Regards,

MacPaw Support Team.

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Answer 3

seventy one

Level 7

27,460 points

Oct 21, 2015 12:08 PM in response to MacPaw_Support

I am afraid the support team's post runs entirely contrary to general experience of senior contributors here. The chances of picking up malware are further exagerated by downloading this from CNet, Softonic and other doubtful sources.

It is NOT necessary to take on any of these cleaning apps ... and in the link given, read the comments by Thomas Reed, one of our most senior people.

CleanMyMac 2 Damaged My Mac!!!!!!!!!Help!!!!!!

Take note.

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Answer 4

Old Operator Author

Level 1

5 points

Oct 21, 2015 12:23 PM in response to seventy one

Thanks, seventy one.

Fortunately, for now at least, the CleanMyMac 2 has not trashed my iMac. Yesterday, after reviewing support community responses, I moved the app itself to Trash and emptied Trash. I've used Time Machine to back up my machine since I bought it in 2009 running Snow Leopard 10.6.5, I believe. Since then, I've updated only once to Mavericks and am running 10.9.5.

If you have additional advice for me to follow to "clean" this bad cleaning product from my machine, please feel free to reply.

Best regards.

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Answer 5

Oct 21, 2015 12:28 PM in response to Old Operator

Please download and install EtreCheck from http://www.etresoft.com/etrecheck

Run it and post the report here.

From this report we can tell if you manage to get all of the spam ware called CleanMyMac off.

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Answer 6

Old Operator Author

Level 1

5 points

Oct 21, 2015 12:56 PM in response to Allan Eckert

Here is the report you suggested. Looks like I have 1 daemon and 3 agents still on my iMac from MacPaw.

EtreCheck version: 2.6 (220)

Report generated 10/21/15, 2:50 PM

Runtime 2:17

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (21.5-inch, Late 2009)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

System Software: (What does this mean?)

OS X Mavericks 10.9.5 (13F1112) - Time since boot: about 5 days

Disk Information: (What does this mean?)

WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (466.72 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GA11N ()

USB Information: (What does this mean?)

G-TECH G-DRIVE mini 320.07 GB

EFI (disk1s1) <not mounted> : 210 MB

G-DRIVE Mini (disk1s2) /Volumes/G-DRIVE Mini : 319.73 GB (196.82 GB free)

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

User Login Items: (What does this mean?)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

HPEventHandler UNKNOWN (missing value)

Other Apps: (What does this mean?)

[running] [0x0-0x12d12d].com.etresoft.EtreCheck

[running] com.hp.devicemonitor

[running] jp.co.canon.cijscannerregister.10416

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

PepperFlashPlayer: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 32.53 GB

Destinations:

G-DRIVE Mini [Local]

Total size: 319.73 GB

Total number of backups: 308

Oldest backup: 4/3/10, 11:24 PM

Last backup: 10/21/15, 2:41 PM

Size of backup disk: Adequate

Backup size 319.73 GB > (Disk used 32.53 GB X 3)

Top Processes by CPU: (What does this mean?)

2% WindowServer

1% fontd

0% DashboardClient

0% aosnotifyd

Top Processes by Memory: (What does this mean?)

480 MB kernel_task

188 MB com.apple.WebKit.WebContent

180 MB softwareupdated

139 MB mds_stores

82 MB WindowServer

Virtual Memory Information: (What does this mean?)

1.01 GB Free RAM

2.99 GB Used RAM (1.10 GB Cached)

0 B Swap Used

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Answer 7

Oct 21, 2015 12:55 PM in response to Old Operator

You did not get rid of CleanMyMac. It is still there.

If you clicked and dragged to to the Trash that will not get rid of it you must use an uninstall procedure to get rid of it.

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Answer 8

Old Operator Author

Level 1

5 points

Oct 21, 2015 12:58 PM in response to Allan Eckert

And how can I get the line on the proper uninstall procedure to run?

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Answer 9

seventy one

Level 7

27,460 points

Oct 21, 2015 1:11 PM in response to Old Operator

As allan says, there are still vestiges of this wretched app. Download Easy Find, a free app, which may help you locate what is left.

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Answer 10

Oct 21, 2015 1:01 PM in response to Old Operator

Try http://news.softpedia.com/news/How-to-Uninstall-CleanMyMac-2-409529.shtml

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Answer 11

Old Operator Author

Level 1

5 points

Oct 21, 2015 1:05 PM in response to Allan Eckert

Are either of the apps you or seventy one suggests available from the App Store?

Can I not just clean these ID'd agents and daemon using Disk Utility?

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Answer 12

Old Operator Author

Level 1

5 points

Oct 21, 2015 1:09 PM in response to seventy one

Found Easy Find on App Store. Thanks.

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Answer 13

Old Operator Author

Level 1

5 points

Oct 21, 2015 1:15 PM in response to Allan Eckert

Too late for me to use Uninstall CleanMyMac 2 advice, since I dragged the app to Trash and Emptied it yesterday. Will proceed with EasyFind.

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Answer 14

JnJnJJ

Level 1

0 points

Dec 27, 2015 2:55 AM in response to Old Operator

Fear I should be called 'Even Older Operator' after reading all this stuff on macpaw etc.

My iMac new July 2015 - is running slowly - frequent appearances of the spinning wheel. Have not knowingly bought, added or downloaded anything that claims to purify my mac.

Please ladies and gentlemen. Tell me - in plain english - what to do.

Thank you

Reply

Answer 15

seventy one

Level 7

27,460 points

Dec 27, 2015 3:06 AM in response to JnJnJJ

Firstly, download etrecheck (re allan's post of Oct 21st 08:28).

Run it. Publish the results in your opening post of a new thread.

Continuing in this thread will only confuse the replies.

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